Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to return the item and cancel the membership, but unfortunately they refused. I understand policies can be strict, but I was hoping for a little more flexibility, especially with such a quick change of mind. I’m feeling a bit disappointed with the response I received.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi! We appreciate you sharing this review here, although hate to hear you came across some issues while attempting to cancel the membership. We would be happy to take a look and assist if needed. To begin, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Our support team would love the opportunity to learn more and assist!
Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a number of unfortunate circumstances when I made my first purchase. Will not renew.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi. I can understand that having concerns during your first purchase can be difficult. We are glad to help in store, through our website chat, Facebook Best Buy Support, X @BestBuySupport, (888)237-8289
Membership cost
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The befits are not great for the price of the membership unless you shop multiple times a month
No, I would not recommend this to a friendThey need a revamp
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not been given credit for many the purchases I made at Best Buy. Contacting customer service is confusing and it appears that I’m speaking to people in the Philippines.
No, I would not recommend this to a friendDon’t bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Completely pointless, literally never used or utilized once. Salesman mislead me into thinking it was the better option, which it absolutely was not, given the aforementioned.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .NicholasK! Sometimes a membership is recommended if it provides savings on a purchase that's greater than the membership price itself. We encourage you to visit https://www.bestbuy.com/memberships or call (888) BEST-BUY or (888) 237-8289 to discuss this and manage your membership, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Our support teams would love the opportunity to learn more and assist!
Avoid Avoid Avoid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worthless except to Best Buy. You got some extra money without having to do anything in return. Will be cancelling as soon as is necessary
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .My Best Buy Plus offers many benefits like discounts and an extended 60 day return and exchange promise that allows you more time in case you don't like what you purchased. I can understand that some benefits may not be known and you can see more of the benefits available online at https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285 Please reach out with any questions or concerns ar any of our Social Media Profiles for support. Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Deceived and Lied to!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy lied to me and I do not plan on ever shopping with you again. Train your employees bettter in the sales departments.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Shirlee! We're sad to hear you're not happy with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Have no need
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told in store to purchase this so I can get a price match for the Sonos speakers I had bought 2 weeks prior to black friday. No one was able to help me get the refund, so a waste of $50 plus the extra $100 I spent on the speakers. Pretty bummed.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hey there! We never want our customers to have this kind of experience, and I understand your concern with not receiving the price match you were informed about. We encourage you to visit https://www.bestbuy.com/memberships or call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
do not comply with what is established
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They told me that when purchasing the membership they would give me a $50 gift card, to date it never appeared on my Dashboard, they also said that my purchase had price protection, if it went down during the next few days they would refund me, of course my Low priced product, I did not have any refund as promised, I do not want to renew.
No, I would not recommend this to a friendWaste of money to me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t see in value in it for the customers No discounts on purchases Rewards are every blue moon (almost never)
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a disappointment. Best Buy offers me nothing that I won't get otherwise as a customer. Sale items are advertised every day. I don't see membership gets me any better deals. The only reward is giving me a little more time to return an item if I am not satisfied.
No, I would not recommend this to a friendAppliance timeline issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We ordered an oven over a month ago and still do not have it installed. It has been a nightmare scheduling for installation and the timelines are entirely too long.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! We appreciate your review, although it's concerning to hear you had a poor experience recently with a service. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this when we bought my son’s Xbox controller. Every time I go in store or online the member’s savings price isn’t anything compared to the savings you get at any other electronics store. I get one $10 off purchase coupon once a year and for me that’s not enough to justify the yearly cost of the membership
No, I would not recommend this to a friendTerrible shopping experience!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Almost a month after I returned the damaged item I'm still waiting for my refund. I had to put the charge into dispute with my credit card bank due to Best Buy not processing my refund in a timely manner
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Robert,
Thank you for taking the time to share your experience with us. This is not the level of service we aim to provide for our My Best Buy members, and I understand how frustrating it must be to wait so long for your refund.
I’d be happy to look into this refund issue for you and see how I can assist. Please connect with us through a private message on one of our social media platforms listed below:
Facebook: facebook.com/BestBuy
Twitter/X: twitter.com/BestBuySupport
Instagram: instagram.com/BestBuy
In your message, kindly include your full name, phone number, and email, and mention that this is regarding your My Best Buy review. Our support team would love the opportunity to assist and resolve this for you.
We hope to hear from you soon.
Best regards,
Will never shop Best Buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a phone screen protecter said it had life time warranty that if it ever broke just bring it in and Best Buy would replace it. It cracked went to the store they don’t sell that brand no more so they would not replace it, expected me to purchase another one from them
No, I would not recommend this to a friendDissatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered and paid in full for a washer/ dryer tower in June. I have had 4 deliveries that were either wrong or damaged and my 5th delivery scheduled for last night was a no show with no one able to contact the delivery men!!!! It is now October 18. Totally unacceptable!!
No, I would not recommend this to a friendThis is why people buy online
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for “free for buying an Xbox”, i didn’t want the membership and it’s scummy to wrap it in the price on something. I’ll be canceling it before my 1 year “free membership” gets auto charged to my card for the next year. I’m sure they get a lot of people with forgotten free memberships and then make it a nightmare to refund.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .While we are sad to see you go, please take some time to review your My Best Buy Plus benefits and perks here: https://www.bestbuy.com/memberships. Please reach out to us by calling 1-888-Best-Buy (1-888-237-8289) or reaching out to us Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) and we will happily assist with any account modifications. Please keep in my mind that if you need us in the future, we are just one phone call or click away!
Unused
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unnecessary and unused but certainly pushed by sales staff
No, I would not recommend this to a friendNo value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the cost of membership, I see no value here. What little it saved me I'd have been better of just saving membership cost.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate you posting about your experience, although this is far from what we expect for our customers. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Not pleased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Earned points should not be on a timer. It’s infuriating to constantly be emailed about how my points will be expiring soon. I earned them. Let me keep them. As for the membership in general, I don’t feel special at all. They aren’t even trying to hide the fact that this is a money grab. Very disappointed.
No, I would not recommend this to a friend