Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Appliance timeline issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We ordered an oven over a month ago and still do not have it installed. It has been a nightmare scheduling for installation and the timelines are entirely too long.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! We appreciate your review, although it's concerning to hear you had a poor experience recently with a service. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this when we bought my son’s Xbox controller. Every time I go in store or online the member’s savings price isn’t anything compared to the savings you get at any other electronics store. I get one $10 off purchase coupon once a year and for me that’s not enough to justify the yearly cost of the membership
No, I would not recommend this to a friendTerrible shopping experience!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Almost a month after I returned the damaged item I'm still waiting for my refund. I had to put the charge into dispute with my credit card bank due to Best Buy not processing my refund in a timely manner
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Robert,
Thank you for taking the time to share your experience with us. This is not the level of service we aim to provide for our My Best Buy members, and I understand how frustrating it must be to wait so long for your refund.
I’d be happy to look into this refund issue for you and see how I can assist. Please connect with us through a private message on one of our social media platforms listed below:
Facebook: facebook.com/BestBuy
Twitter/X: twitter.com/BestBuySupport
Instagram: instagram.com/BestBuy
In your message, kindly include your full name, phone number, and email, and mention that this is regarding your My Best Buy review. Our support team would love the opportunity to assist and resolve this for you.
We hope to hear from you soon.
Best regards,
Will never shop Best Buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a phone screen protecter said it had life time warranty that if it ever broke just bring it in and Best Buy would replace it. It cracked went to the store they don’t sell that brand no more so they would not replace it, expected me to purchase another one from them
No, I would not recommend this to a friendDissatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered and paid in full for a washer/ dryer tower in June. I have had 4 deliveries that were either wrong or damaged and my 5th delivery scheduled for last night was a no show with no one able to contact the delivery men!!!! It is now October 18. Totally unacceptable!!
No, I would not recommend this to a friendThis is why people buy online
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for “free for buying an Xbox”, i didn’t want the membership and it’s scummy to wrap it in the price on something. I’ll be canceling it before my 1 year “free membership” gets auto charged to my card for the next year. I’m sure they get a lot of people with forgotten free memberships and then make it a nightmare to refund.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .While we are sad to see you go, please take some time to review your My Best Buy Plus benefits and perks here: https://www.bestbuy.com/memberships. Please reach out to us by calling 1-888-Best-Buy (1-888-237-8289) or reaching out to us Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) and we will happily assist with any account modifications. Please keep in my mind that if you need us in the future, we are just one phone call or click away!
Unused
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unnecessary and unused but certainly pushed by sales staff
No, I would not recommend this to a friendNo value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the cost of membership, I see no value here. What little it saved me I'd have been better of just saving membership cost.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate you posting about your experience, although this is far from what we expect for our customers. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Not pleased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Earned points should not be on a timer. It’s infuriating to constantly be emailed about how my points will be expiring soon. I earned them. Let me keep them. As for the membership in general, I don’t feel special at all. They aren’t even trying to hide the fact that this is a money grab. Very disappointed.
No, I would not recommend this to a friendA way to steal money later without you noticing.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a purchase I made at Best Buy they charged my debit card without my authorization a year later, for a yearly membership I didn't want.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .I can understand that confusion with setting up a Auto-Renewing service like My Best Buy Plus can be difficult. This information is presented when purchasing the membership in store or online as well as an email advising customers who purchase the My Best Buy Plus or Total memberships about the renewal date and setup. Please reach out for support to any of our Social Media Profiles Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Our membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t really use past the one time, didn’t get special deals or anything worth having
No, I would not recommend this to a friendNot Worth It
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not seen any benefits from having this membership.
No, I would not recommend this to a friendDon’t use this scam of a product. I tell everyone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, I’m never getting another Best Buy plus membership again. Biggest waste of time money and to be honest just a scam that Best Buy forced their employees to upsell.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Daniel! Sometimes a membership is recommended if it provides savings on a purchase that's greater than the membership price itself. We encourage you to visit https://www.bestbuy.com/memberships or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Nonsense membership.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extender return policy is not real, one of the products that I bought only had 15 days of return policy luckily I didn’t need it to return it. There is not a lot to offer for products discount for members. The only positive thing is shipping benefits which I don’t need Much because I just can go direct to the store and pickup the product. I wish I can cancel and get my money back for this nonsense membership.
No, I would not recommend this to a friendNever again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst customer service ever. I bought a refrigerator they delivered it and it had dents and doors didn’t line up. Never sent a replacement had to cancel and buy elsewhere
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Ken! We appreciate your review, although it's concerning to hear you had a poor experience recently with a service. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Nope.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trying to submit for the price match is an absolute nightmare and never worked for me once. Then, when you try to get assistance that crashes repeatedly, to the point that I missed the price match period and they wouldn't honor it, even after i plained the issues. Instead, they preferred losing me as a customer. So, do not recommend wasting your money.
No, I would not recommend this to a friendDo not buy this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they tricked me when i made a purchase in store to buy this membership, they added without consulting me first i don´t even know how to cancel or if Best Buy will charge me again in a year if i don´t cancel.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thank you for sharing your experience. We understand your concern regarding the My Best Buy Plus™ membership added to your recent in-store purchase. We want to assure you that our process requires customer acknowledgment and input during signup, including a signature on the pin pad and the provision of a phone number. You can cancel your My Best Buy Plus™ membership at any time. For further support, please contact us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport, and be sure to mention this is in response to your My Best Buy Plus™ review. Thank you!
Account merge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst. My accounts got merged and everything is erased. Lady insisted on merging now to this day everything is deleted.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello Howard! Thanks for letting us know about your experience with your My Best Buy Plus membership. It's definitely not what we want to hear when things don't go as expected. To get personalized support and resolution, please reach out to us at (888) BEST-BUY or (888) 237-8289.
Has not delivered on key feature
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased it for "early access to in-demand items" but have been unable to purchase an Nvidia RTX 5090 Founders Edition graphics card for the last 4 weeks. Will gladly change my review if given the opprotunity to buy one.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Jonathan! I can understand expecting early access to the in-demand RTX 5090 graphics card when using your My Best Buy Plus™ membership. Please note that as this item is currently sold out. I would advise you to check our website for more inventory drops. Although we cannot guarantee that you receive this item, there are some other great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on the perks: https://www.bestbuy.com/memberships. If you have additional questions or concerns, please reach out to us via social media. We would be happy to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Thanks!
Nope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I made a large purchase at the same time I signed up for My Best Buy Plus. I did not receive any points for that purchase even though I was told I would. I then attempted to get answers as to why. I used the chat function which was completely useless
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, ShawnR! We appreciate your feedback. My Best Buy points are exclusive to My Best Buy Credit Card purchases made without financing options. For more information please visit https://www.bestbuy.com/site/best-buy-membership-faqs/my-best-buy-faqs/pcmcat312400050004.c?id=pcmcat312400050004. If you'd like our support team to take a look at the specifics of your membership and purchase, you may contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Please mention your "My Best Buy Review" when reaching out. We'd be happy to help with your membership concerns.