Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
waiting to get service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it is not convient having to schedule an appointment. Most times your services are needed when we first contact you.
No, I would not recommend this to a friendWaste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t even know that I was in their yearly plan. I bought one item a year ago and they keep changing my card a yearly fee. I even got a new card and still this happened.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Kevin! We're sad to hear you're not happy with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account.
Be careful what you buy with rewrds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought and returned an item with the $25 reward money. They would not give me the money to use it again.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! We never want our customers to have this kind of experience, and we understand your concern regarding losing your rewards. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Charged for Cancelled Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cancelled this Dec 1, 2024 and still got charged on Dec 28. I was able to get a refund for 286 days but should never have been charged at all. CASE ID: 347478204
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! We appreciate your review, although it's concerning to hear you had a poor experience recently with a refund. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Just a money grab...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't even remember that I purchased this. Never had any specialized communication (special deals for members, etc.) In fact, don't remember getting any communication at all from Best Buy. This is just a money grab for Best Buy. How do I cancel this subscription????
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Eve! We're sad to hear you're not happy with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account.
bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can´t sign in because i don't remember the password and you don´t send me a verification code neither a sign-in link. I bought Microsoft office and i can´t install it and you don't solve my problem
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi RenataR! I am sorry to hear you are having issues logging into your account. We'd be happy to look into this further and explore the available options. Please reach out to us on social media at Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) for further support. Thank you!
Don't be sucked in!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was mis sold a membership by a quota driven salesperson. I was guaranteed savings that exceeded cost. Would take legal action if I wasn't so stupid to fall for a sales line
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hey, Jim! We never want our customers to have this kind of experience, and I understand your concern. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Upset and disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once I finally receive my order and it works going to cancel my membership. I have been a loyal Best Buy customer for years. But after this I am thinking I will not come back.
No, I would not recommend this to a friendDisappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really finding much benefit in this purchase. The member discounts are rarely on items I’d like to purchase When there would be discounts on an item I want, it would not have the options I want. As soon as I would select the options I want, the discount would disappear. I know there’s no going back to the old system, but I definitely miss it.
No, I would not recommend this to a friendDomestic Godass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never used it once waist of time and money hit me with you best shot fire away
No, I would not recommend this to a friendno rewards for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.spent thousands got nothing. kind of a joke to be honest
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Eric! We appreciate you posting about your experience, although this is far from what we expect for our customers. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Don't ever shop here
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was forced to buy this membership. It has done nothing for me. I resent its existence. Do I even still have it? I must remember to cancel it -- with prejudice.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership, EricB. This is far from the feedback that we strive to hear. We want you to be confident in your purchase, and to be aware of the benefits of your membership. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you need support with returning the membership, or if we can assist with further explaining the perks, please reach out to us via social media. Our team would love the opportunity to work with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please be sure to mention that this is in response to your My Best Buy review. Thanks!
Not worth your time or $ money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems pretty worthless for most folks. I mean who shops at Best Buy like they do Amazon? Noone most folks reluctantly go to best buy 1 or 2 times in a few years. Only signed up because they offered a discount on an overpriced stove that brought it down average normal competitor pricing. Felt bent over a barrel, will 100% cancel when the tume comes.. again pretty worthless waste of money.
No, I would not recommend this to a friend.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Membership was sold at point of sale. Did not receive any benefit from it. Return policy timeline unacceptably short as a member and was inundated with emails. Cancelled membership and closed account.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, DebraE! Thanks for taking the time to leave a review for us regarding your My Best Buy Plus™ membership. I am disappointed to hear that our membership was not a good fit for you. There are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you require additional support, or have any questions for us, please reach out to us via social media. We are happy to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Thanks!
Zero value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I have received zero value from my Best Buy plus membership and see no reason to renew in the future.
No, I would not recommend this to a friendMeh...another "perks program" set to die
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great value, we'll see if I bother to renew.
No, I would not recommend this to a friendPlease check our comments.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have not used this plus membership that’s right. When we bought our appliance, the sales rep pushed and said we need this turns out we didn’t. It’s quite a waste of money.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Sotiria! Thank you for your review. We're sorry to hear your membership hasn't met your expectations. We understand that a membership isn't always the right fit for everyone, and we appreciate you giving it a try. For any questions or concerns, please don't hesitate to reach us at (888) BEST-BUY or (888) 237-8289, or visit https://www.bestbuy.com/memberships. We're here to help!
A membership to shop?? Strange
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly no idea what this is and tried to return it but service associate said it would be refunded at year end. It feels like a new angle at extended warranty like sales and I’m not for it. Will be trying to return this again soon. What a waste of the customers time.
No, I would not recommend this to a friendPlus membership review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only thing the membership has given me is an extended warranty, which is piece of mind.
No, I would not recommend this to a friendits no useful for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't find anything that interested to me, I bought an Apple Watch but I don't receive a benefit
No, I would not recommend this to a friend