Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Crap!! Ice maker broken after less than 3 months. Manager Logan at auburn ca store zero help. Will not be back after two decades of being a customer
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, KennethD! Thank you for taking the time to leave feedback for us regarding your My Best Buy Plus™ membership. It looks like your review is related to a repair, and we would be happy to look into this closer to better advise. To get started, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. As always, there are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. Thanks!
Disenchanted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I plan on getting rid of this membership and credit card. I don't plan to buy anything from Best Buy ever again.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .It saddens me to know that having the My Best Buy Plus Membership and the My Best Buy Card has not been a positive experience. We would like to look into this matter further. Please reach out to us on social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
GA Best Buy’s are trash. Hire better humans.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Best Buy is going out of business. Makes sense..they can even get an order right. Others are better but not in Georgia. Everything is worse in GA though.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We appreciate your review, although it's concerning to hear you had a poor experience recently with a service. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Not really worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't see much value in having this. The discounts you can get better with other places, the early rsvp for special items like the switch 2 didn't work either.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, gvrobison! Thanks for leaving a review for us regarding your My Best Buy Plus™ membership. I can understand expecting to get access to exclusive drops for high demand products. Typically, you will be notified of these drops if you select the product you are interesting in via the Best Buy app under Top Deals. There are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. For more details on the other benefits of your membership, please visit https://www.bestbuy.com/memberships. Additionally, if you require assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Thanks!
Terrible Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the most part, my Best Buy experiences have been good, but I had one of my worst Purchase experiences ever regarding anything I’ve bought. Was treated very poorly and accused of something I didn’t do when returning the TV that was defective.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi! Thank you for taking the time to share this with us. We would like to learn more about this experience and see how we can help. For assistance, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Our support team would love the opportunity to learn more and assist!
What a joke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a joke. Waste of time and money. I received $50 in rewards for becoming a member. I used the $50, they cancelled my order and don't want to refund me my rewards. Scammed me. Talked to support and they gave me a credit for $35 not $50.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi! We appreciate you sharing this with us, although hate to hear your certificate was not correctly reimbursed. We would be happy to see if we can help. For assistance, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Our support team would love the opportunity to learn more and assist!
Value?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Saved a little on a major purchase but not thinking there is any real value other than the original discount.
No, I would not recommend this to a friendAi no thank you!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service is awful!!!! Ai is not customer service!!!!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We absolutely understand how you are feeling after concerns about using AI in customer support tools. Our team on social media would be happy to connect with you and work to better assist you with any concerns that you may have. Please send us a private message on Facebook (https://facebook.com/BestBuy), Twitter/X (https://twitter.com/BestBuySupport), or Instagram (https://instagram.com/BestBuy), so we can help.
What do I get?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't understand what the cost of this membership represents. I don't know why it was added to my cost when I bought the computer.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .You can view all the My Best Buy Plus membership benefits online at https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285 . Please reach out if you have any other questions or concerns that we can support you with Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy).
Not enough to keep me coming back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy's sales and competitive prices are not nearly as good as they once were. The My Best Buy Plus membership offers very little in value as compared to other retailers such as Amazon, Microcenter, etc. Seems like a money grab to me at this point.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Lupush! Though the terms and conditions of the My Best Buy Plus and Total memberships found https://bestbuy.com/servicestermsconditions, are emailed at the time of purchase, we understand the importance of being clear on the benefits at the time of purchase. The My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! My Best Buy Total™ offers the same but includes 24/7 tech support, protection plans (including AppleCare+) for up to 24 months with an active membership, 20% off repairs currently not covered by a plan. For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. Our team would be happy to discuss the specifics of your membership and answer any questions you may have. To do so, please reach out to our team via Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy). When reaching out, be sure to mention that it is in response to your "My Best Buy Review".
They will lie to you and tell you buy this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Employee told me if I gave them money for a membership, that they would be able to help me get access to pre orders and that was a complete lie.There was absolutely nothing, so I it just got ripped off
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Thank you for leaving a review regarding your My Best Buy Plus™ membership. I can understand expecting to get access to member exclusive offers. These include deals, events, and products (such as early access to launches). I would advise you to continue checking our website for more details on pre-orders. More information on the additional benefits of your membership can be found here: https://www.bestbuy.com/memberships. If you require assistance, or had any further questions, please reach out to us via social media. We would be happy to help you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please mention that this is in response to your My Best Buy review. Thanks!
Done with Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its not supposed to be PLUS. I specifically told the customer service that i wanted the TOTAL plan. Yet here we are.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Not getting the correct plan can be difficult. We would be glad to support you with your concern if you could reach out to us on any of our Social Media Profiles for support Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Not worth it for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t say that I’ve found any specific reason or value in having paid $50 for this service. When it comes up for renewal, I will not be renewing it. I don’t buy enough items to make it worthwhile. For the person that’s in constant need of the newest items, I can see value. For a person like me that purchases an item here and there, it’s not for me.
No, I would not recommend this to a friendLimited Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never seems to be anything I need when I need it. Strictly and impulse buy system.
No, I would not recommend this to a friendI will never spend a dime at Best Buy again.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing worse than the actual product is the value and the only thing worse than the value is the service.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We hate to hear you did not have the best experience recently. We strive to provide the best support, and as a My Best Buy Plus™ member, I know it's important to receive top-tier service. We encourage you to call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Lack of invites or value.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not seeing the value. No tcg invitations or special event invitations.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Not getting access to a high demand item can be difficult. You can certainly reach out for questions or concerns to any of our social media profiles below for support.
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Never used. Price never dropped.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The membership was not of value to me. The item I purchased never price dropped and I don't shop enough at Best Buy. Otherwise, nice store and product.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thank you for taking the time to leave a review here regarding our My Best Buy Plus™ membership. The membership does offer an extended return or exchange period, but we want to hear more about your experience and ensure that you are satisfied with your purchase. Please reach out to us on social media so that we can look into this closer. We can be found on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Please be sure to mention that it is in response to your My Best Buy review.
Doesn't qualify for that purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't think its worth spending money for a membership and won't be renewing. Every time I go to purchase a new item I find my membership doesn't qualify for that item. Not sure what the membership does if it doesn't qualify for anything.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi! Your My Best Buy Plus™ membership provides you with lots of benefits and savings. These include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Scam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. I had to get it because I couldn’t return a Christmas gift in time. I had to get the membership to extend the time to return it. So just looking at it, it’s a scam. Best Buy could have easily taken it back. Especially when I was returning it to get something else. Something else that cost more.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Ryan! Thanks for sharing your experience and feedback. We encourage you to call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Our support teams would love the opportunity to learn more and assist!
Unsatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t seen the value yet in this membership. It doesn’t seem to have a real benefit
No, I would not recommend this to a friend