Customer Ratings & Reviews
Customer reviews
Rating 4.2 out of 5 stars with 42073 reviews
(42,073 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
No benefit for the cost
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to price match . I’ve seen no benefit for the cost .
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Price Matching can be completed per our Price Match Guarantee https://www.bestbuy.com/site/help-topics/price-match-guarantee/pcmcat290300050002.c?id=pcmcat290300050002 . If you need support please reach out to us on any of our social media profiles below.
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Rated 1 out of 5 stars
very disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.can’t get anyone to call me back after they blew off my original installation
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Having concerns with your installation can be difficult. We would be glad to look into your concerns. Please reach out to us on any of our social media profiles below for support Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Rated 1 out of 5 stars
Waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason its dosnt show on my profile online. So i cant see the advantage and many times y try to order items and at the end i end up in amazon.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, German! We're sad to hear about your experience as a My Best Buy Plus™ member. I know it's important to get the most out of your membership. For more information and support with your membership, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Rated 1 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t receive any special offers nothing. No difference at not having it.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Many deals and benefits can come up over time while having the My Best Buy Plus membership, although an instant benefit is up to 60-Day Return and Exchange Promise window on most items with some exclusions. You can reach out to us for support on any of our social media profiles below Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Rated 1 out of 5 stars
Basically useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership is basically useless. Its not like I shop there every week. When I did make a purchase, it wasn’t eligible for any discount or advantage.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate you posting about your experience, although this is far from what we expect for our customers. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Rated 1 out of 5 stars
All of this used to be free.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift, I wouldn't buy this for myself. All of this used to be free. Or free-ish if you spent enough through the year. I hate everything about this.
No, I would not recommend this to a friendRated 1 out of 5 stars
Take a PASS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Huge pressure to buy it, must be on a commission basis and I've never used it. Haven't found anything included in the specials that I wanted or needed.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! In addition to free 2-day shipping, as a My Best Buy Plus™ member you also receive exclusive member prices on thousands of items as well as access to sales, events and products, and an extended 60-day return window on most products. The savings really add up quickly! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships
Rated 1 out of 5 stars
Best Buy Plus Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy Plus is lousy... no plus... salesperson was persuasive but the membership actually has no real benefit.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .You can certainly look up for the benefits available for our My Best Buy Plus membership online at https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285 If you need support with any questions please reach out to us on any of our Social Media Profiles for support Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Rated 1 out of 5 stars
not recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Canceled as soon as possible. The transaction that this was purchased was so bad, I don't see myself ever shopping here again.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We can certainly understand that having a concern with your transaction can be difficult. You can certainly reach out to share more information on your concern to any of our Social Media Profiles Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Rated 1 out of 5 stars
Stay away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy is a terrible company, dont buy anything here. They will just sell you a crap product that will fail as soon as the warranty/return window is over.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Thank you for taking the time to leave feedback for us regarding your My Best Buy Plus™ membership, RobertL. It looks like your review is related to a recent purchase, and we would be happy to look into this closer to better advise. To get started, kindly reach out to us on social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. As always, there are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. Thanks!
Rated 1 out of 5 stars
Little to no ROI. Skip it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership is an expensive upsell that will likely have little to no return on your investment. I’d recommend that you graciously decline this offer.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Anthony! We're sad to hear you're not happy with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Rated 1 out of 5 stars
No benefits for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No value at all, my washer have not installed yet!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! ! Your My Best Buy Plus™ membership provides you with lots of benefits and savings. These include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, visit https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review.
Rated 1 out of 5 stars
Don’t Enroll
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Membership is a total joke and scam allowing one to pay less for an item. Best Buy can’t even protect their customers from spam Geek Squad emails.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello there, John! I can fully understand apprehension when it comes to scam email, and also wanting support in these sort of situations. For reference, your full membership benefits can be found here: https://www.bestbuy.com/memberships. For more information and support, call (888) BEST-BUY or (888) 237-8289.
Rated 1 out of 5 stars
Misleading sales tactic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband was sold this membership when he picked up a pair of earbuds for me. He was told it was a warranty in case I lost them. When I read the brochure when I was in the store months later, I was shocked to find it was in no way a warranty.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi KayG,
Thank you for taking the time to reach out regarding this matter. This is certainly not the feedback we want to hear from our valued customers. If a My Best Buy Plus membership was purchased with those earbuds, our Best Buy Protection should be included as well. I’d love to look into this situation and see how I can assist you today.
Please send me a private message on one of the social media platforms listed below with your full name, phone number, and email. Also, mention that this is regarding your My Best Buy review. Our support team would love the opportunity to learn more and assist you. Please include which store this happened at so I can make sure this feedback is reported.
Facebook: facebook.com/BestBuy
Twitter/X: Twitter.com/BestBuySupport
Instagram: instagram.com/BestBuy
We hope to hear from you soon and help resolve this matter.
Best regards,
Rated 1 out of 5 stars
Very dissapointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience I have ever had. I do not want a membership or anything to do with Best Buy. Very dishonest company. Do not send me anymore emails.
No, I would not recommend this to a friendRated 2 out of 5 stars
I used it for switch games mostly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can you please bring back the buy 2 get 1 switch game free deal. You said it was an "everyday deal"
No, I would not recommend this to a friendRated 1 out of 5 stars
READ THE RETURN POLICY CAREfully
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In order to get a refund on an item (a week late on return policy) I had to join your membership to get my refund. I will not return to best buy.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We appreciate your review, although it's concerning to hear you had a poor experience recently with a return. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Rated 1 out of 5 stars
Meh...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really just something I bought to get a discount on a new computer...kind of lame they do that. I don't buy much from Best Buy, but I go back to them when I have a need like that. I'm sure the next time I need something, I'll buy the membership again to get a discount...or maybe next time I'll shop around more.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad deal on membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.60 day returns other than that it's not good. I have noticed that specials with membership are the same price as Amazon items. I use to buy a lot of things at bestbuy but not anymore, bestbuy does shady things. I haven't gotten fully reimbursed for tv under protection plan and it's been 4 months. Will not renew this membership
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate your review, although it's concerning to hear you may still be waiting on reimbursement for a TV situation. As a My Best Buy Plus™ member, we want to ensure you receive the support you need and continue to save with your membership. We encourage you to call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Twitter at @BestBuySupport or on Facebook here: https://bby.me/message-us. Our support teams would love the opportunity to learn more and assist!
Rated 1 out of 5 stars
iPad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The gal that sold us our iPad gave us a verbal discount for free uploading our old laptop to the new one, but the guy who actually did it for us realized we weren’t charged and said there was a fee. It’s not his fault, but she lied to us. It also took an hour and a half to get it done. It was not our favorite experience.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Thanks for reaching out, West. Communication is definitely important, so I can understand where you are coming from. Feel free to reach out to us at (888) BEST-BUY, or via your social media profile. We would be happy to look into what is possible.
