Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Bad Deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does nothing for me. I wish it wouldn’t have automatically renewed. I have been unable to use the certificates I was sent so they were a waste.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Kelli! Thanks for reaching out and leaving your review, although we are concerned to hear that you have had issues. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Never signed up for this but my card was charged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not sure why this charge appeared on my credit card. I do not remember signing up for this so I am assuming that it was in fine print somewhere.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Timothy! Sometimes a membership is recommended if it provides savings on a purchase that's greater than the membership price itself. Either way, I know it can be concerning to see an additional charge for something you didn't expect. We encourage you to visit https://www.bestbuy.com/memberships or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Hidden fees and no response to question why
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I joined and quickly took advantage of savings. However on my first bill there were unexpected fees. I wrote to ask what they were for or to have my account closed . I got no response. I strongly recommend not getting this membership as the hidden fees are higher than the “savings”
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .There are no hidden fees for either the My Best Buy Plus or My Best Buy Total memberships. The My Best Buy Plus membership is $49.99/year and the My Best Buy Total membership is $179.99/year. If you applied for the My Best Buy Credit Card, you would have to contact Citibank at 1 (888) 574-1301 with any questions as they are the issuer of the My Best Buy Credit Card. If you have any questions, please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) and we can help.
Pathetic Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased an open box laptop that was filthy and infected with a virus. First time I used it had to deal with a hacker. Who took over my laptop. Took an IT Technician hours to scrub. Terrible service in Saginaw store management never called me to discuss. Then bought an Apple watch in Flint and was told that I do not have a plus membership
No, I would not recommend this to a friendPressured to purchase and no benefits.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While I purchased an open box item, the salesperson pressured me to also purchase this membership. He specifically told me that I could get money back if the item purchased went on sale within 3 months “and with Black Friday right around the corner that’s guaranteed money!” He lied. Open box items do not qualify for price matching.
No, I would not recommend this to a friendPoor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received 2 different dates as to when I could return a laptop I bought and then was told it was too late, and the laptop doesn't and has never worked correctly. They don't stand by the dates they give for members and I have received no assistance to get it fixed despite trying multiple times.
No, I would not recommend this to a friendDon’t really use it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t really use it I will not be accusing to it next year
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review.
Regrets
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Deals for members can be changed without an expiration date or warning. Regretting my purchase
No, I would not recommend this to a friendNo value to senior
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was misinformed by sales clerk about the membership, what it provided, and as a senior on a fixed income, this membership provided no value.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Thank you for taking time out of your day to leave a review. We are saddened to heat that you were not given proper information about your My Best Buy Plus™ membership. In addition to free 2-day shipping, as a My Best Buy Plus™ member you also receive exclusive member prices on thousands of items as well as access to sales, events and products, and an extended 60-day return window on most products. The savings really add up quickly! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships.
Plus membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, This was an add on to a purchase I was making. The rep pretty much demanded that I do it and I have not used it since I paid for it. A bit of a pressure sale here that didn't pan out and I'm not sure how I feel about it now.
No, I would not recommend this to a friendRegets
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not worth. It is just a sales offer that ultimately has value and only adds to the price of a puchase item. It has little to no ROI.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, James! We're sad to hear you're not happy with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
I Can't Believe It....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fact of the matter is I can't believe that instead of spending a certain amount at your store automatically gave you Elite Status and you were entitled to get all of these perks for FREE that this "MY BEST BUY PLUS " AKA "ELITE PLUS" is offering you. This is a money grab and nothing more. It really shows how much you really care about your customers.
No, I would not recommend this to a friendCan’t cancel it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got signed up while I was purchasing something at Best Buy and now I can’t seem to cancel it. Every time I go into the store I can’t get any help.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Jill! Trying to cancel your membership should be an easy process, so I can understand your concern. We encourage you to reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account.
Bamboozled into membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't actually want to make this purchase but the person in the store got me to make purchase without actually explaining what I was getting.
No, I would not recommend this to a friendWaste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well i bought a new xbox and even though i only had it not even 24 hours i had issues even doing a factory warranty replacemtn in it at the store
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .CharlesG! We appreciate your review, although it's concerning to hear you had a poor experience recently with a service. We encourage you to call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Not satisfied with the membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t think this membership is of any use. I bought beats earphones on this and asked agent at the counter if by having this membership would I get the earphones for less.He said none. And I see a lot of other products are of same price regardless of being a member or not
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello there. Thank you for taking the time to provide your insight. We would like the chance to help in any capacity that we can. Please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Hope to hear from you soon.
OWNER
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy on many levels. Your customer service is far less than "customer NO-SEVICE" You sold product, I paid in full and now 6 months later you can't provide product as it is discontinued. Where is my refund plus interest?
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Michael! We appreciate you sharing this review here, although hate to hear you may be having an issue with a refund. We would be happy to see how we can help. For assistance, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Our support team would love the opportunity to learn more and assist!
Just another cash grab for what I already had
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t see much benefit beyond what I was already getting with my elite membership with my Best Buy credit card. Very underwhelmed by it so far. Also the loss of BluRay and 4K discs for sale by Best Buy will likely result in me abandoning using this card and buying much at Best Buy anymore. POOR DECISION!!!!
No, I would not recommend this to a friendNot my membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Someone used my email to enroll in the plus membership. I called to get it corrected, was told it would be corrected but it never was.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! We are sad to hear that your account was fraudulent. We would be happy to look into this issue and assist. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Troubled old customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is a thing I have cancelled twice got my money back last year, when I protested the charge. I should not be a member. If I am please cancel
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Skip. It's defintiely important to be aware that you have a My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account.