Customer Ratings & Reviews
Customer reviews
Rating 4.2 out of 5 stars with 42074 reviews
(42,074 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Another money grab
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No value added. I don’t understand what the purpose is other than to grab extra money. Discounts are never on what I need
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate you posting about your experience, although this is far from what we expect for our customers. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Rated 1 out of 5 stars
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every time I go in there is no one who helps you. If u need anything u have to search for someone to help and normally they have to find another person because that’s not there department. So I avoid going as much as possible to Best Buy also really no great deals anymore.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Whitney! We hate to hear you did not have the best experiences in-store. We strive to provide the best support, and as a My Best Buy Plus™ member, I know it's important to receive top-tier service. We encourage you to call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Twitter at @BestBuySupport or on Facebook here: https://bby.me/message-us. Our support teams would love the opportunity to learn more and assist!
Rated 2 out of 5 stars
Waiting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hasn’t really done anything to rate. May cancel it
No, I would not recommend this to a friendRated 1 out of 5 stars
never use it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it for me !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .The My Best Buy Plus membership has many defined benefits you can see online at https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285 If you would like support you can always reach out to us on any of our social media profiles Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Rated 1 out of 5 stars
Not satisfied at all. Bad customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad customer service. Not satisfied at all. Won be shopping anymore at best buy
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hey, there! Thank you for sharing your experience with us here. Can you contact us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to help!
Rated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a waste of money. Aka cash grab. The membership doesn’t even let you have early access to hard to find items and you constantly get spammed with worthless deals.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate you posting about your experience, although this is far from what we expect for our customers. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Rated 1 out of 5 stars
Don’t bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No value addded by purchasing membership Would have been better to pay full price as the cost of members exceeds savings
No, I would not recommend this to a friendRated 1 out of 5 stars
BrokeBye!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete waist of money bought a refurbished I phone that claimed to have a new battery only to have to get it replaced .
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate you posting about your experience, although this is far from what we expect for our customers. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Rated 1 out of 5 stars
Hosed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was strong-armed into the account I didn't want. Sad day at Best Buy where I paid cash, then was billed on the credit card I didn't want. Yep, paid twice. It was super busy that day, and I was rushed so hard, I negleted to get a reciept. Yes I paid twice because I was stupid.
No, I would not recommend this to a friendRated 2 out of 5 stars
Mediocre at best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The membership needs to offer better deals and incentives for members.
No, I would not recommend this to a friendRated 2 out of 5 stars
Is it worth the $
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.short of an extended return policy not sure I feel the value for money
No, I would not recommend this to a friendRated 1 out of 5 stars
Requested refund
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste money -E don't understand why you need to spend money for this.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Many of the benefits can be found online at https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285 . If you would like support please reach out to us on any of our social media profiles for support. Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Rated 1 out of 5 stars
Useless
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely pointless to buy this, i spent the money and did not get my money back out of it. Not worth the price
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, pheonix1234! Thanks for taking the time to leave a review for us regarding your My Best Buy Plus™ membership. If you require support, or have any questions for us, please reach out to us on social media. Our team would love the opportunity to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Please note that there are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships.
Rated 1 out of 5 stars
did not want it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I forgot to cancel, so got charged.I don't use this at all. The nearest store is 45 minutes away. I don't go.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Gwen! We're sad to hear you're not happy with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account.
Rated 1 out of 5 stars
Not worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to navigate. Not enough nor good offers. Needs to be updated so that the consumer sees more deals on the items that they are actually interested in. Make the promotions last longer (like the $50 dollar promotion offered for every $500 spent back in September 2023.
No, I would not recommend this to a friendRated 1 out of 5 stars
No buena
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Feels like a waste of money, don’t see any great sales or sales prices, rarely see an item with membership price, even with shipping, learn from harbor freight. With amazon at least I get fast shipping or even movies, what do I get from u?
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Your My Best Buy Plus™ membership provides you with lots of benefits and savings. These include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Rated 1 out of 5 stars
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WORST SERVICE!!! Dont show up when they say!!!! They promise they dont deliver. Thats all.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Having problems with a missed delivery can be difficult. Please reach out to any of our Social Media Profiles for support Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Rated 1 out of 5 stars
Don’t bother.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I solely bought this subscription based upon the Everyday Offer of B2G1 on Nintendo Switch games… but after a short amount of time, Best Buy removed that offer and it felt like the old “bait-n-switch” tactic. Needless to say I won’t be renewing the subscription.
No, I would not recommend this to a friendRated 1 out of 5 stars
I was lied into getting membership. Be careful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told I’d get a $50 giftcard just for purchasing the annual membership. I was lied to just so a bestbuy employee can get their sale for the day (Best Buy #109 Los Angeles). This is just bad business. I don’t recommend *hope I’m still eligible for the $400 giftcard for leaving this review.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hey there! We never want our customers to have this kind of experience, and I understand your concern with not receiving a credit you were informed about. We encourage you to visit https://www.bestbuy.com/memberships or call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Twitter at @BestBuySupport or on Facebook here: https://bby.me/message-us. Our support teams would love the opportunity to learn more and assist!
Rated 1 out of 5 stars
We'll never purchase from Best Buy again.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We'll never purchase from Best Buy again. Fore sure.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We are sorry to hear that you may have had a bad experience with a product, or service at Best Buy. Please reach out for support on any of our social media profiles below for support. Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
