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Customer Ratings & Reviews

SKU:
6535792

Customer reviews

Rating 4.2 out of 5 stars with 42075 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

80%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1905 Showing 38,081-38,100 of 42,075 reviews
  • Rated 1 out of 5 stars

    Not worth it Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth it Not worth it Not worth it Not worth it

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hello, Noah! We're sad to hear you're not happy with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    I never used this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never used this. I have to cance it, I am taking time to go to store to cancel. It was not any use for me.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi there, HanumanthaN! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership. This is far from the feedback that we strive to hear. We want you to be confident in your purchase, and to find value in it. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you need support with returning the membership, or if we can assist with further explaining the perks, please reach out to us via social media. Our team would love the opportunity to work with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please be sure to mention that this is in response to your My Best Buy review. Thanks! BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Get your information right.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hace no use for this membership. I got sucked into it when I tried to buy a ipad. When I applied for my credi5 card, thet got my social security number wrong. Then, they got my address wrong so I didn't get my statement or credit catd so I can't buy anything from Best Buy without my card.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I never authorized membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never bought it. Don't want it. Cancel this. If I wanted it, I'd an asked about it. You better not be using my credit card.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi there! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership. This is far from the feedback that we strive to hear. We want you to be confident in your purchase, and to be aware of the benefits of your membership. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you need support with returning the membership, or if we can assist with further explaining the perks, please reach out to us via social media. Our team would love the opportunity to work with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please be sure to mention that this is in response to your My Best Buy review. Thanks! BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Best Buy Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only got this because I needed the Geek Squad to come help me with my computer. They did and I was happy! Otherwise I haven’t used it so I guess I shouldn’t have purchased the membership!

    I would recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hello, Denise! We appreciate you posting about your experience. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought this would give some benefit but still the same story. Even when the manufacturer tells you to return it to the store since you have extended coverage on the item Best Buy refuses.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Mom passed away and Best Buy still charged her for a yearly membership that she will never use. 12 months worth.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hello, Agnes! We are sorry to hear about your lose and experience with us. We would encourage you to reach out to us on our social media for assistance. Please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support team would love the opportunity to learn more and assist! BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed to find out geek squad will joy work on an iPad out of warranty. My charging port is not working right.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      We appreciate your review, although it's concerning to hear you had a poor experience recently with a service. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist! BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Not worth it for discounts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've made more than a few purchases since signing up and havent received a discounted price on any of the purchases which sucks. Hopefully I'll see a discount at some point. Maybe for someone who uses geek squad a lot it can be helpful. But I havent seen the value in it as of yet.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad information.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Personnel were not honest about the perks. I bought 1,200 in merchandise and received no points.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi there! Thank you for reaching out and leaving a review of your My Best Buy Plus™. ! In addition to free 2-day shipping, as a My Best Buy Plus™ member you also receive exclusive member prices on thousands of items as well as access to sales, events and products, and an extended 60-day return window on most products. The savings really add up quickly! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Worst membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the worst experience ever with Best Buy I will never shop here again- nearly had a nervous breakdown from the lack of service and entire experience. No customer service, absolutely awful.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi, SheilaF! We hate to hear you did not have the best experience at your local Best Buy. We strive to provide the best support, and as a My Best Buy Plus™ member, I know it's important to receive top-tier service. We encourage you to call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and help with your concerns. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Not much value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other than the initial discount when I was purchasing a computer and Microsoft products that made it beneficial, it has not provided any additional value in regard to future potential purchases.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of Money, have to remember to cancel it now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a waste of money, its just another subscription service that is pushed on you in hopes you forget about it and they can just keep billing you. The selection of items that have a discount are either not in stock in my area or are not items im looking for.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hello! Your My Best Buy Plus™ membership provides you with lots of benefits and savings. These include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Helps extend return window

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only bought the membership because I was past the 15 day return window for a product I purchased that was misrepresented by the sales person.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hello, EdyB! Thanks for taking the time to leave a review for us regarding your My Best Buy Plus™ membership. There are some wonderful benefits to your membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. For more details, please visit this link: https://www.bestbuy.com/memberships. If you require support, or have any questions for us, kindly reach out to us via social media. Our team would love the opportunity to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review when contacting us. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So wasnt worth it u really get no deals $20-$50 off a bottom freezer then u have to add install and removal which is $24.99 & $59.99 for removal what are u really getting nothing there getting to scam u on the price and the fake deals that aint really a deal

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    They Promise You Benefits You Have To Waste Your F

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You are able to get promotional certificates by spending certain amounts of money, but you'll never get them until you contact costumer service 10 times. Not worth the hassle.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hello! We hate to hear you did not have the best experience recently. We strive to provide the best support, and as a My Best Buy Plus™ member, I know it's important to receive top-tier service. We encourage you to call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist! BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Rediculous and dishonest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite the fact that I call every year to instruct them to cancel membership, refund money, and stop automatic renewal, it is renewed every year. Seems they hope that you won’t bother.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Meh. Pass.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid for itself on a big purchase. Provides no value to me otherwise.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this membership for about 1.5 years, but it does nothing honestly. It was the poor customer service that led me to cancel it. I won’t be buying it again as I can price match anyway.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy Plus Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have never gotten this Membership. The only reason I purchased it was to get money back from Black Friday deals before Black Friday. I made a bad investment and customer service was less the mediocre, to say the least. I truly feel scammed by Best Buy.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Thank you for uploading your review. I'm sorry this experience has not been smooth as possible, and we would love the chance to get that back on track. I recommend reaching out to (888) BEST-BUY or (888) 237-8289 to discuss your experience or contact Best Buy on Twitter at @BestBuySupport or on Facebook here: https://bby.me/message-us. Our support teams would love the opportunity to learn more and help in any way possible. BBY-ExBrand_Totaltech