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Customer Ratings & Reviews

SKU:
6535792

Customer reviews

Rating 4.2 out of 5 stars with 42075 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

80%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1906 Showing 38,101-38,120 of 42,066 reviews
  • Rated 1 out of 5 stars

    useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, useless. Not eligible for technical repair in store. Earned certificated got forfeited before expiration.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hello! Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Most likely will not renew it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems that the only products that you are giving discounts to Best Buy Plus members are the older products that you might have in stock and want to get rid of. Every time I want to buy something, it never has any discount for Plus members. Very disappointed with the membership!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Miss information

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I bought 3 TV , I was told that I was going to get $50 back. No $59 dollars

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Having any confusion around a promotion can be difficult. Please reach out to us on any of our Social Media Profiles for support in investigating this concern Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy) BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    only used once

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are too many memberships, rewards programs, etc., nowadays. Why can't we go back to honest pricing?

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hello, MarianC! We're sad to hear you're not happy with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Bad for foreigners

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannit access to my account, because my phone number is from Mexico, i asked to de employee if there's a problem before creating my account and he told me that I can sign up with mexican number. But when I tried to access it says that my number is not valid

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mis-Led

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only purchased the plan because the salesman insisted. I have derived absolutely NO BENEFIT FROM IT AT ALL!

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hello! We appreciate you posting about your experience, although this is far from what we expect for our customers. Sometimes a membership is recommended if it provides savings on a purchase that's greater than the membership price itself. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Never Again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a scam like all rewards cards are and I feel like I’ve been taken advantage of especially considering I’ve already tried to cancel this membership and they still try to charge me

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hello, Lol96024! We appreciate your review, although it's concerning to hear you feel you have been taken advantage of. We encourage you to call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist! BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Do Not Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible membership, advertised deals included in the membership are temporary and customer support has been very unhelpful. I received conflicting information about the program and when I pressed customer service, they terminated the communication. Not even remotely recommended.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Membership works if you use it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not shop at Best Buy enough to make this membership plan worthwhile. I received no benefits from it.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hello! Thanks for taking the time to leave a review for us regarding your My Best Buy Plus™ membership, StephenW. There are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you require additional support, or have any questions for us, please reach out to us via social media. Our team would love the opportunity to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Thanks! BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Waste Of Money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big waste of money for me. I see no real discounts!!! Customer Service from Best Buy is Terrible as Well!

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi there! In addition to free 2-day shipping, as a My Best Buy Plus™ member you also receive exclusive member prices on thousands of items as well as access to sales, events and products, and an extended 60-day return window on most products. The savings really add up quickly! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    not worth the time...or money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership was "suggested" by the salesperson but I've yet to benefit from it. Honestly, the service is so bad at BB these days I barely want to shop with them anymore anyway. These stores haven't been good for shopping in years. What a waste

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband bought this and when we needed to use it, the perks wouldn't show on my account. We contacted customer service via phone and chat and both said conflicting things about our status.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      AliciaF! It's concerning to hear you weren't able to get support needed. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to look into this further and see what options are available. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Not worth it for us

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We only purchased the membership because it was supposed to award us a gift card with the purchase of our dishwasher. We were informed after the purchase that the model we bought did not qualify. So we basically spent $50 extra dollars for nothing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I rarely shop Best Buy and, as with many of its promotions in the past, this one is just too obscure and difficult to understand how it works or what, if any, real advantage it provides. All this is, of course, my personal opinion and nothing else.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not want Best Buy Plus Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales person created receipt incorrectly. Instead of price matching, he added thr Best Buy Plus membership. I asked for refund on the membership and fix the pricing and it never happened. As a result, I got refund for the order and bought it elsewhere.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worthless Scan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage product. Lies. Doesn’t work. Typical corporate scam.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Thank you for leaving us a review. We can certainly understand the importance of wanting to utilize your membership benefits. We have provided a link below that outlines the benefits that you can utilize while having your membership.

      https://www.bestbuy.com/site/best-buy-membership/best-buy-membership-plus/pcmcat1679669359180.c?id=pcmcat1679669359180 BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Don’t do it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no clue what if any benefit it provided just another program cost without cause. Best Buy used to have a great rewards program and it was free now you pay to get less

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      HI, SMRT! Thank you for being a My Best Buy Plus™ member. We can understand wanting to know more of the changes made with the previous memberships. In the past, My Best Buy Members with Elite ($1,500 spending in a calendar year) or Elite Plus ($3,500 or more) memberships were able to take advantage of an extended return period of 30-days for Elite and 45-days for Elite Plus along with many exclusive deals and member only benefits. When customers reached out regarding their concerns about the spending limits and the inability to take advantage of the other perks, discounts and promotions that came with these Elite and Elite Plus memberships, Best Buy listened. They made it possible for everyone to access these benefits and extended return periods without having to spend $1,500 or more in qualifying purchases, but rather choosing to become a My Best Buy Plus or Total member. This allowed customers the opportunity to take advantage of membership benefits, including the new 60-day extended return period for most products, by choosing to purchase the membership starting as low as $49.99 annually instead of reaching a spending goal of $1,500 or more for many of the same perks. Please visit https://www.bestbuy.com/memberships for details regarding your membership. If you'd like to discuss your experience further, you may contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more about your experience, share your feedback, and provide any assistance you may need. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    No idea what it's for or why I have it...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really don't even know how, or why, I have this membership. I have never benefitted from it that I am aware or.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi, Kevin! Sometimes a membership is recommended if it provides savings on a purchase that's greater than the membership price itself. If you'd like further support, we encourage you to visit https://www.bestbuy.com/memberships or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Terrible App and Drops Never Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible drops system. Impossible to purchase anything, overrun with bots, drops happening earlier than expected.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hello, Patrick! We're sad to hear you're not happy with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Not worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership was not helpful with anything. Didn’t save any money or get anything out of it. Waste of money

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hello, Nejj. I can definitely understand wanting to maximize your savings My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. BBY-ExBrand_Totaltech