Customer Ratings & Reviews
Customer reviews
Rating 4.2 out of 5 stars with 42075 reviews
(42,075 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
it’s a good deal if you can get an initial deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would only recommend this program if you have a deal like 100 to several hundred dollars off the product if you get this plan otherwise this doesn’t save you very much
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .MichaelK! In addition to free 2-day shipping, as a My Best Buy Plus™ member you also receive exclusive member prices on thousands of items as well as access to sales, events and products, and an extended 60-day return window on most products. For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love to assist.
Rated 2 out of 5 stars
Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The plus membership is good but can cost you a lot of money u front
No, I would not recommend this to a friendRated 1 out of 5 stars
Canceled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I canceled already. i was told I was going to receive some kind of gift card in the mail that never came.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi David! Thank you for sharing your thoughts on your My Best Buy Plus membership. We truly regret that your experience hasn't been what you were looking for. For additional support with cancellation and refunds, please feel free to reach out to us at (888) BEST-BUY or (888) 237-8289. Thanks!
Rated 1 out of 5 stars
VERY DISAPOINTED IN YOUR COMPENY!!!!!!!!!!!!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ITS NOT THE OLD BEST BUY' YOU CANT GET ANY BODY ON THE PHONE THAT SPEEKS ENLISH .
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Any changes that happen over time can be difficult. We would be glad to help with any questions or concerns if you would like to reach out to us on any of our Social Media Profiles for support Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Rated 1 out of 5 stars
Dishonest about Priority Access
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The customer Service in chat said that I would get priority access to newly released items and I did not. I cancelled the membership.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, AlexD. Thanks for leaving a review for us regarding your My Best Buy Plus™ membership. I can understand expecting to get priority access to high demand or newly released products, and I am disappointed to hear that we did not meet your expectations. Typically, you will be notified of these drops if you select the product you are interesting in via the Best Buy app under Top Deals. If you require assistance, please reach out to us via social media. We would be happy to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review.
Rated 1 out of 5 stars
No Real Benefits
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's much too limited now. I see no value in it. The old plan was much more customer friendly.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Thanks for taking the time to leave a review for us regarding your My Best Buy Plus™ membership, DAVIDY. We certainly want you to find value in your purchase. If you require support, or have any questions for us, please reach out to us on social media. We would love the opportunity to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Please note that there are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships.
Rated 2 out of 5 stars
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want me to write something other than this you can forget it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Plus membership is a waste.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really was a waste of money. Got nothing for the money I paid,,,Nothing. Just a gimmick "lure" to visit the site and "look" for deals. I wish they would refund me my money.
No, I would not recommend this to a friendRated 1 out of 5 stars
Best buy sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Someone keeps using my email address on their account and I've reported it multiple time but it keeps happening
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Thank you for taking the time to leave feedback for us regarding your My Best Buy Plus™ membership. It looks like your review is related to a recent inquiry, and we would be happy to look into this closer to better advise. To get started, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. As always, there are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. Thanks!
Rated 1 out of 5 stars
Not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t seem to do much for me . Don’t spend on electronics regularly. Wish they didn’t talk me into it . Sorry Best Buy . Love the store but not really using the membership.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't see the purpose of this benefit to me. Is not like i need to buy anything from U guys every week like how i need to buy food. For that I like to cancel my membership.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worthwhile
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not have renewed, except I never got a renewal email and it auto renewed. Just haven't seen the value of the membership. I'm not buying enough to make it worthwhile.
No, I would not recommend this to a friendRated 1 out of 5 stars
Jason Robison
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful Paying for nothing Have a computer for a year and you guys couldn’t even get into it to set it up
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We appreciate your review, although it's concerning to hear you had a poor experience recently with a service. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Rated 1 out of 5 stars
NOT APPROVED !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did NOT order this ! Was not requested. was NOT prior notice . Im a SENIOR !
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello there, Maureen. I can fully understand the desire to remain aware of memberships and subscriptions. Please note that all of our memberships renew on an annual basis, which is agreed upon at the time of signing up. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account.
Rated 1 out of 5 stars
What a rip off.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I payed $49.99 to joined the Best Buy membership club because the sales person said they would deliver my new TV in 2 days for free, guess what it took them 9 days. What a rip off.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi CharlieT,
Thank you for being a My Best Buy Plus member! I can understand how frustrating it must have been to experience a delay after expecting your TV within 2 days. As part of the membership, free 2-day shipping is one of the great benefits, so I’d love to get a bit more information—was the issue with the shipment or the delivery to your home?
I’ll be more than happy to report this review for you today. Please connect with us through a private message on one of our social media platforms listed below. In your message, kindly include your full name, phone number, and email, and let us know that this is in reference to your My Best Buy review. Our support team would love the opportunity to assist you further.
Facebook: http://facebook.com/BestBuy
Twitter/X: http://Twitter.com/BestBuySupport
Instagram: http://instagram.com/Bestbuy
We look forward to hearing from you!
Best regards,
Rated 1 out of 5 stars
Do not do it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for the extended warranty I was told was included. This is incorrect information. I would not recommend.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thank you for taking the time to share your feedback. We're sorry to hear that your membership experience hasn't been what you hoped for. While protection plans are an exclusive benefit for our My Best Buy Total members, we'd be happy to help you understand the specific benefits that are included with your My Best Buy Plus membership. You can find detailed information and support here: https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285. For more personalized assistance with any questions or concerns, please reach out to us via Facebook, X (@BestBuySupport), or Instagram (@BestBuy) and mention that you're following up on your My Best Buy review. Thanks!
Rated 1 out of 5 stars
Stay away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This memberships sucks. Ripped me off when I bought my MacBook. I hope I’m not getting charged for this
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate you posting about your experience, although this is far from what we expect for our customers. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Rated 1 out of 5 stars
Misleading
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In thought having the membership would give me exclusive deals. There were not any interesting deals during the holidays
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review.
Rated 1 out of 5 stars
What does this even do and why do I pay for it?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t even know what this is, have no access to it and am somehow paying for it. I believe I have been taken. Also, this has always been “my” membership and yet it is under my husbands name. He never shops at BB and this seems sort of discrimination’s women.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad company
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This store is horrible and buying stuff or returning it is an experience I would rather never have again.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We appreciate your review, although it's concerning to hear you had a poor experience recently with a service. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
