Customer Ratings & Reviews
Customer reviews
Rating 4.2 out of 5 stars with 42083 reviews
(42,083 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough deals or discounts to be worth the $50 a year they want me to spend on it. Gamestop offers more deals and discounts electronics let alone the primary source of their income which is video games and they have that too for pro members for gamestop
No, I would not recommend this to a friendRated 1 out of 5 stars
Annoying gimmick.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Annoying gimmick. I bought it to get a lower price on a TV. It would have saved me money and time if BB had just offered me the lower price. The lower price wasn’t so low because I had to buy a membership I didn’t want and probably won’t use.
No, I would not recommend this to a friendRated 1 out of 5 stars
Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive id like to cancel ive had a bad experience
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! We are sad to hear that you are unhappy with your My Best Buy Plus™ membership. We would be happy to assist you with cancelling your service. You can reach us by calling (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account. If you need further assistance, contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Rated 1 out of 5 stars
Gift card
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They took back the gift card because of my returned item
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello there! We can definitely understand the desire to maximize your savings by being a member. Any certificate or gift card earned as benefit of a purchase you made would indeed be returned if the purchase is returned. For reference the benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Rated 1 out of 5 stars
Waste of hard earned money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not see a benefit to this membership. I feel robbed, like once again a corporate company stole from me. Waste of money. Next time I will tell your associates to keep the sales pitch to themselves. Thank you.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Thanks for providing your review. The My Best Buy Plus membership includes member-exclusive sales and events, free 2-day shipping, and an extended 60-day return and exchange window. To find out about all of the benefits, feel free to visit www.bestbuy.com/plus or reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy).
Rated 1 out of 5 stars
Greedy people
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money they don’t have any sales or discounts u just getting 2 day shipping and u still won’t get that .customer service at stores are the worst they sold my Tv on me
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Thank you for uploading your review. I'm sorry this experience has not been smooth as possible, and we would love the chance to get that back on track. I would recommend reaching out to (888) BEST-BUY or (888) 237-8289 to discuss your experience or contact Best Buy on Twitter at @BestBuySupport or on Facebook here: https://bby.me/message-us. Our support teams would love the opportunity to learn more and help in any way possible.
Rated 1 out of 5 stars
Membership fails
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Representative was not helpful. Quote I received to fix the ice maker was 1/2 of what I paid for fridge.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Thank you for being a My Best Buy Plus™ member and taking time to leave your review. We are sad to hear that our representative was unhelpful and would like to document your concern. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Rated 1 out of 5 stars
Do Not Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid a extra 50 bucks for a warranty they would not honor
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .The Best Buy Plus membership offers many benefits beyond discounts. More information about the membership can be found at the following link: https://www.bestbuy.com/site/best-buy-membership/best-buy-membership-plus/pcmcat1679669359180.c?id=pcmcat1679669359180&ref=212&loc=20644145195&utm_source=google&utm_medium=cpc&utm_campaign=20644145195&gad_source=1&gad_campaignid=20644145195&gclid=EAIaIQobChMIy-Gfsd3njwMVrihECB1MPQzsEAAYASAAEgIB3PD_BwE&gclsrc=aw.ds please feel free to reach out to one of our social media profiles Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy) if you should require additional assistance.
Rated 1 out of 5 stars
Not useful to me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not found it useful so far. I have not found it to be useful so far.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Many benefits for the My Best Buy Plus membership can be found online at https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285 . Please reach out for any further support on any of our Social Media Profiles for support Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Rated 2 out of 5 stars
Too expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Probably won’t renew. Too expensive. Hopefully won’t need it
No, I would not recommend this to a friendRated 1 out of 5 stars
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I signed up for membership to save 100$ on monitor that was on sale... Online...Came to the store for pickup.. No discount...3 calls to absolutely useless idiots at customer service... No solution..I just let it go... But never again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.High pressure sale when purchasing electronics with the hope it will be confusing enough never to be used. Cannot ever log into my account, never notify of any sales or benefits.
No, I would not recommend this to a friendRated 2 out of 5 stars
Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t used geek squad That’s the bad part of it
No, I would not recommend this to a friendRated 1 out of 5 stars
Cancel membership
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cancel membership . My washer is a lemon. I don't care to deal with best buy again
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, LOUISEA! Thank you for taking the time to leave feedback for us regarding your My Best Buy Plus™ membership. It looks like your review is related to a recent interaction regarding your washer, and we would be happy to look into this closer. To get started, kindly reach out to us on social media. We would be happy to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please mention that this is in response to your My Best Buy review. As always, there are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. Thanks!
Rated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They made me buy this memebership so i can get a good price on a product but when it cane time to ship. They enailed me saying they dont have the product available! Why make customers buy your membership if you don't have the product?
No, I would not recommend this to a friendRated 2 out of 5 stars
Not a big win
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is not like you’re going to get a big deal with it.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Your My Best Buy Plus™ membership provides you with lots of benefits and savings. These include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Rated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. Didnt even ask for it, salesperson just added it on. I didnt catch it, till i already paid for my items. Definitely not something i ever would have purchased.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate you posting about your experience, although this is far from what we expect for our customers. If you need further assistance with this, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Our support team would love the opportunity to learn more and assist!
Rated 1 out of 5 stars
Absolutely Not Worth the Cost
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The new Best Buy memberships are really worthless. I only purchased this one because I received a discount on a new dishwasher (which had numerous product/delivery/installation issues). Other than that, there are zero benefits for this subscription.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello. I'm glad to see that you were able to take advantage of the benefits with Best Buy Plus. You are always able to upgrade to Best Buy Total membership to get full advantage of all the benefits available to customers. You can check out this information at https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285&CMP=fbss
Rated 1 out of 5 stars
I have gotten nothing out of it so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this would help me secure a new video card upon release. The ordering site crashed and i was unable to purchase. Waste of money so far.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We're sad to hear about your experience as a My Best Buy Plus™ member. I know it's important to get the most out of your membership. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information and support with your membership, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Rated 1 out of 5 stars
Haven’t used it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t used it yet. Was forced into buying it so I could return a $550 item that was past the return window.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, ScottM! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership. We want you to be confident in your recent purchase, and to be aware of the benefits of the membership, which does include an extended 60-day return period. Here is a link with more details: https://www.bestbuy.com/memberships. If you need support with returning the membership, or if we can assist with further explaining the perks, kindly reach out to us on social media. Our team would love the opportunity to work with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Thanks!
