Customer Ratings & Reviews
Customer reviews
Rating 4.2 out of 5 stars with 42083 reviews
(42,083 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
marilynb
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the geek squad support if you could ever reach them changed every day till delivery
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, MarylinB! Thank you for taking the time to leave your review of My Best Buy Plus™. Having your delivery date delayed is never great news, so I can understand your disappointment. We would love to document your experience and assist. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Rated 1 out of 5 stars
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will not be renewing a membership. Was misinformed by assistant manager on perks of this and when i was told id have to pay additional 179 dollars for geek squad i said im done.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You don't allow white men in your management program. Imagine the outcry if it was any other subculture. I use your store for hands on observation but I am no longer a customer.
No, I would not recommend this to a friendRated 1 out of 5 stars
Membership shortcomings
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one explained the perks or lack there of of spending an extra $50 on a purchase I made. I wish I had purchased insurance on my item instead of wasting $50 on this membership.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Rated 1 out of 5 stars
Disappointed with the promises sold on this member
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Reviewed and grossly disappointed with the empty promises made for this membership deal.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Samuel! I can fully understand wanting to maximize value with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Rated 1 out of 5 stars
No value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No value no value no value no value no value no value
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Rated 1 out of 5 stars
I wanted the Denon to come on when I wanted iit.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He didn't do what I wanted him to do.I wanted to be turn each time I wanted to. now the tv turn it on.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, MelvinD! Thank you for taking the time to leave feedback for us regarding your My Best Buy Plus™ membership. It looks like your review is related to a recent service, and we would be happy to look into this closer to better advise. To get started, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. As always, there are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. Thanks!
Rated 1 out of 5 stars
Marketing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They only push this membership to get people to buy more product and then they don’t deliver the product ( all the parts) gas stove without the gas line. Then it’s on back order. Would not recommend Best Buy
No, I would not recommend this to a friendRated 1 out of 5 stars
I have been trying to cancel it...CANCEL IT!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been trying to cancel it...CANCEL IT!!! I have been trying to cancel it...CANCEL IT!!!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there, JoseL! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership. This is far from the feedback that we strive to hear. We want you to be confident in your purchase, and to be aware of the benefits of your membership. Here is a link with more details on our memberships: https://www.bestbuy.com/memberships. If you need support with cancelling the membership, please reach out to us via social media. You can also cancel via the Best Buy app or by reaching out to us by phone. Our team would love the opportunity to work with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please be sure to mention that this is in response to your My Best Buy review. Thanks!
Rated 1 out of 5 stars
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this thinking I would use it, but the items offered on special have not been appealing. I do not use the additional benefits and it has not been worth it for me. I do better on pricing having Best Buy price match with other sellers.
No, I would not recommend this to a friendRated 1 out of 5 stars
Forced to get it for no actual cost savings.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t want it or ask for it. I’m stuck with it because you can’t cancel it even if you were signed up for it.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there, Ace9000! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership. This is far from the feedback that we strive to hear. We want you to be confident in your purchase. If you no longer need the membership, or if we can assist with further explaining the perks, kindly reach out to us via social media. Our team would be happy to work with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Just be sure to mention that this is in response to your My Best Buy review. Thanks! For your reference, here is a link with more details on our membership benefits: https://www.bestbuy.com/memberships.
Rated 1 out of 5 stars
all hype
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not worth the hype- told us we would get better deals and more havent seen it
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Many of the deals can change day to day or week to week. If you would like to see any other benefits you receive with your My Best Buy Plus membership you can check them out online at https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285 . Do contact us for any other concerns at any of our Social Media Profiles Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Rated 1 out of 5 stars
What’s the point?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure what the value is to me. As a 40 year customer of Best Buy, why do I have to pay a fee for the better deals? How do I decipher what’s the better deal?
No, I would not recommend this to a friendRated 1 out of 5 stars
Removed Switch B2G1 Promotion Without Warning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the My Best Buy Plus Membership because of the Buy 2 Get 1 Free Switch game promotion. This was literally the only reason I purchased it, and Best Buy removed it without warning. I will not be renewing the membership after my last Switch game order ships.
No, I would not recommend this to a friendRated 1 out of 5 stars
Missing points
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Where are my points? I spent around 5k recently and i earned no points?
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .I also like to keep a close eye on my reward points, and would be frustrated if I found some to be missing. It can sometimes take a little while for My Best Buy points to be reflected on your account. Please feel free to reach out to us on one of the platforms below for more support. When reaching out please mention that it is regarding your My Best Buy review.
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Rated 1 out of 5 stars
Have yet to use, so can't give good rating
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't used it, yet being asked for a review. Gotta give it a 1 at this point, as I have not used (nor benefited" from this membership beyond original discount
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, bobn! Your My Best Buy Plus™ membership provides you with lots of benefits and savings. These include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Rated 1 out of 5 stars
Unneeded
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No use to me at all. Waste of my money and auto renewal should be considered theft lmgdfao
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, AdamC! Thanks for taking the time to leave a review for us regarding your My Best Buy Plus™ membership. Please note that this is an annually renewing membership. There are some amazing benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our memberships: https://www.bestbuy.com/memberships. For additional support, or if you have any questions for us, please reach out to us via social media. Our team would love the opportunity to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Thanks!
Rated 1 out of 5 stars
Not a fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not a fan of this membership. I thought I was buying a warranty. If your product has problems after the 60 days you are screwed. So you have to get the warranty and the membership. Too much extra unnecessary money.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hey there! Your My Best Buy Plus™ membership provides you with lots of benefits and savings. These include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Rated 1 out of 5 stars
Expensive and unnecessary
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough value to make it worth it. Only get it if you're making a large purchase where something like the price protection is potentially worthwhile.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! In addition to free 2-day shipping, as a My Best Buy Plus™ member you also receive exclusive member prices on thousands of items as well as access to sales, events and products, and an extended 60-day return window on most products. The savings really add up quickly! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships.
Rated 1 out of 5 stars
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is awful. Accommodating till you buy then literally no service except incompetent uncaring overseas help
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Jeff! Thanks for your review. We are sad to hear that you had a negative experience with our services. We’d like the chance to follow up on this. To continue, please contact us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with “This is in regard to my Google review” and share your full name, email, and phone number.
