Customer Ratings & Reviews
Customer reviews
Rating 4.2 out of 5 stars with 42086 reviews
(42,086 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Junk program
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too many restrictions for the price. almost feels like a cheap version of Prime
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, jessejames! Thanks for taking the time to leave a review for us regarding your My Best Buy Plus™ membership. If you require support, or have any questions for us, please reach out to us on social media. Our team would love the opportunity to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Please note that there are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships.
Rated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete rip off, nearly fraudulent. Was oversold on something that automatically renews.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Andrew! Thanks for taking time to leave you review, although we are sad to hear that you are unhappy with the membership. We would love to hear how we can created a better experience for you both online and in the store. For support, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support team would love the opportunity to learn more and assist!
Rated 1 out of 5 stars
5090 liars
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted the 5090 and they didn’t give me one. So I just lost 50 bucks over nothing!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate you posting about your experience, although we are saddened to hear that you were unable to purchase the graphics card you needed. You are welcome to reach out to us and return the membership if you feel you no longer need it but here are some advantages of the membership. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Rated 1 out of 5 stars
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve purchased the Plus membership expecting a fast response and treatment but after I’ve received the new fridge , with a damaged door , I was scheduled for the geek response over almost a month ! What do I pay the plus membership ?!?
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally useless membership, no benefits and total scam.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .I completely understand the concern regarding the perception of not receiving benefits from our paid membership plans. To assist you, I have included a link below that outlines our My Best Buy Memberships and details the advantages associated with each membership tier.
https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285&ref=212&loc=14862829561&utm_source=google&utm_medium=cpc&utm_campaign=14862829561&gclsrc=aw.ds&gad_source=1&gad_campaignid=14862829561&gbraid=0AAAAAD-ORIhBpttrA8FANDqjj0dfJQtN-&gclid=EAIaIQobChMIr6P_zYWujwMVuZpaBR3ANiBeEAAYASAAEgLbCfD_BwE
Rated 1 out of 5 stars
NEVER PAY MEMBERSHIP TO NOT GET A DISCOUNT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NOT RECEIVING ANY DISCOUNT ON MY PURCHASES WHY THEN PAY A MEMBERSHIP FEE???????
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! We appreciate you taking time out of your day to leave a review. In addition to free 2-day shipping, as a My Best Buy Plus™ member you also receive exclusive member prices on thousands of items as well as access to sales, events and products, and an extended 60-day return window on most products. The savings really add up quickly! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships.
Rated 1 out of 5 stars
Telephone customer service is not helping.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to have my memberships merged. I’ve called five weeks in a row, still not able to order anything online. I have $70 in points that I’m not able to use. They will expire in two weeks.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it -- didn't even know I was signed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have no clue what this does and why I am signed up for it. I also feel like the Best Buy card has a high interest rate. I do get endless emails from Best Buy.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Greetings, EileenJ! At times membership may be recommended if it provides savings on a purchase that's greater than the membership price itself. In addition to free 2-day shipping, as a My Best Buy Plus™ member you also receive exclusive member prices on thousands of items as well as access to sales, events and products, and an extended 60-day return window on most products. For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. We'd be happy to go over the specifics of when you signed up.
Rated 1 out of 5 stars
No purpose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told with this membership I could get discounted prices for the items I was purchasing when they went on sale for Christmas. Ther was never no deal
No, I would not recommend this to a friendRated 1 out of 5 stars
I'm not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I specifically said I did not want a membership after buying at TV. I was given a membership. I still haven't figured out how to cancel it. I'm not happy.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .DavidV! Sometimes a membership is recommended if it provides savings on a purchase that's greater than the membership price itself. Either way, I know it can be concerning to see an additional charge for something you didn't expect. We encourage you to visit https://www.bestbuy.com/memberships or call (888) BEST-BUY or (888) 237-8289 to discuss this and manage your membership, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Rated 2 out of 5 stars
meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.kinda confused on why i bought this oh well whatever
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst experience ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was supposed to paid $50 annually but now I have to pay $109 that is ridiculous
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, John! Thanks for taking to time to leave your review. The yearly renewal for your My Best Buy Plus™ membership should only be $49.99, so we can understand your disappointment. We would be happy to look into this and assist. For support, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support team would love the opportunity to learn more and assist!
Rated 1 out of 5 stars
I could not use even once .. waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could not use even once .. waste of money Will not buy again Should have bought
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, SujitS! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership. We certainly want you to find value in your purchase and to be aware of the many benefits that come along with the membership. The My Best Buy Plus™ membership includes free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you require support, or have any questions for us, kindly reach out to us via social media. Our team would love the opportunity to discuss this with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please mention that this is in response to your My Best Buy review. Thanks so much!
Rated 1 out of 5 stars
Gimmick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks get nothing out of it no savings gimmick gimmick
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .My Best Buy Plus members have many benefits including an extended 60-day return and exchange promise. You can also look at more benefits available online at https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285 . If you need extra support reach out to us on any of our Social Media Profiles for support Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Rated 1 out of 5 stars
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible Citibank card you work with is awful. I will never do business with Citibank.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We appreciate your review, although it's concerning to hear you had a poor experience recently with a service. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Rated 1 out of 5 stars
MEMBERSHIP CANCELLED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i HOPE YOUR STILL NOT CHARGING ME FOR A MEMBERSHIP THAT WAS CANCELLED A LONG TIME AGO.
No, I would not recommend this to a friendRated 1 out of 5 stars
Damaged goods
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed with Best Buy!!!! Didn’t keep their word!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Receiving damaged goods can be difficult. Please reach out to us on any of our Social Media Profiles for us to support you in any way we can. Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Rated 1 out of 5 stars
What is this?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not know that I had a membership, and I have no idea why I might want one. So now I have to look at my credit card t see if I was charged foe something that I had no idea I was part of.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea what benefits this membership even gets me, other than, I think I have a longer time period to return something. Seems like a complete waste. I will cancel it before it renews
No, I would not recommend this to a friendRated 1 out of 5 stars
Access not so good!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not being able to access it via correct PW it is difficult to give an opinion!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, RonaldP! Thanks for taking the time to leave a review for us regarding your My Best Buy Plus™ membership. It looks like you may need support accessing your My Best Buy account. To get started, please reach out to us on social media. Our team would love the opportunity to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Please note that there are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships.
