Customer Ratings & Reviews
Customer reviews
Rating 4.2 out of 5 stars with 42086 reviews
(42,086 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Regret buying a membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but hassle being directed to contact multiple departments and people to then be told different things every time and nothing was ever resolved. Worst customer service I've dealt with
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! We appreciate you posting about your experience, although this is far from what we expect for our customers. We encourage you to call (888) BEST-BUY or (888) 237-8289 to receive assistance, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Our support teams would love the opportunity to learn more and assist!
Rated 1 out of 5 stars
Don’t waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t saved any money on purchases and you have to look daily to see if your purchases went on sale. I don’t have time to do this daily it’s a complete waste money and the customers time
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Sherry! Your My Best Buy Plus™ membership provides you with lots of benefits and savings. These include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Rated 1 out of 5 stars
why?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.why not just give a good price on a good product and forget the membership junk?
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate you posting about your experience, although we are sad to hear that you have not been able to benefit from the membership. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Rated 1 out of 5 stars
Unnecessary membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would have rather not had to join this membership for a better price on an appliance.
No, I would not recommend this to a friendRated 1 out of 5 stars
hh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i dont think it is worth the. money i got nothing from that dont see wy i should keep
I would recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! In addition to free 2-day shipping, as a My Best Buy Plus™ member you also receive exclusive member prices on thousands of items as well as access to sales, events and products, and an extended 60-day return window on most products. The savings really add up quickly! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships
Rated 1 out of 5 stars
Not worth it so far.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not yet found anything useful to me in this membership. I joined because I got a discount on an appliance purchase for doing so. So far, discount offers through this plan are never on things I want.
No, I would not recommend this to a friendRated 1 out of 5 stars
Membership Ripoff
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do Nor ever allow them to sign you up. They’ll charge you forever afterwards.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! We are saddened to hear that you had an issue with cancelling your membership. We would be happy to assist you with cancelling your service. You can reach us by calling (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account. If you need further assistance, contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Rated 1 out of 5 stars
Regret
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was encouraged to sign up for this because there was thought that the laptop that I purchased was going to go on sale further. It did not and I am not in the market for more electronics purchases. It was a waste.
No, I would not recommend this to a friendRated 1 out of 5 stars
Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A Terrible trade in policy for laptops…………………………..
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hey there! The value of trade-in items can vary from device to device. More information about the trade-in program can be found at https://www.bestbuy.com/trade-in. If you need further assistance please reach out to us on the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Rated 1 out of 5 stars
Not what I intended to happen.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this when I ordered an auto-start to be installed in my truck. The installer was not able to complete the install, so the install was canceled and refunded. The My Best Buy Plus membership was not.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never used it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was pressured into getting this and have not used it at all and it’s been six months.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Eric! Sometimes a membership is recommended if it provides savings on a purchase that's greater than the membership price itself. If you'd like further support, we encourage you to visit https://www.bestbuy.com/memberships or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review.
Rated 1 out of 5 stars
roping you in
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really had no interest in buying this, and then I forgot to cancel before it renewed.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Jerry! Thanks for taking time out of your day to leave a review. We are sad to hear that you were unhappy with your My Best Buy Plus™ membership. We would love to document your experience and assist in any way possible. Please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support team would love the opportunity to learn more and assist!
Rated 1 out of 5 stars
Worthless Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason I purchased the membership was so that I could get $100 off a MacBook Air. I haven't found another reason to use the membership because the discounted items do not apply to me. I will not be renewing!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Thank you for being a My Best Buy Plus Member, and thank you for sharing your feedback with us. I am happy to hear that becoming a member was able to save you money on that MacBook Air purchase. Aside from pricing promotions that are exclusive for members, you also get free 2-day shipping and an extended 6-day return and exchange window on most items. Please check out www.bestbuy.com/memberships often, as we are always looking to provide new offers.
Rated 1 out of 5 stars
Not that useful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No value for me as I don’t have time to check and re check prices to see if something is now cheaper rather it should be automatic return of price variation on something purchased within the proper time frame.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never Used it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was lied to about the discounts that never materialized, in order to get it started.
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not buy just a money grab
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money I paid for it, no benefits other than an extended return policy.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, WilliamW! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership. We certainly want you to find value in your purchase and to be aware of the many benefits that come along with the membership. The My Best Buy Plus™ membership includes free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you require support, or have any questions for us, kindly reach out to us via social media. Our team would love the opportunity to discuss this with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please mention that this is in response to your My Best Buy review. Thanks so much!
Rated 1 out of 5 stars
Not sure what I actually paid for..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Membership only cost me, no actual benefit or perk was felt throughout any purchase.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disapointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Half of the items we purchased from BB, we returned as defective.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Daniel! Thank you for taking the time to leave your review, although we are sad to hear that your items were defective. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Rated 1 out of 5 stars
Bought for extra protection, returned the product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it so far. Returned the product but couldn't return the subscription. Unless I buy something else big this year, it will be a waste of money.
No, I would not recommend this to a friendRated 1 out of 5 stars
My best buy plus
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely useless. Provides almost zero benefit. Definitely will not renew.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership. We want you to be able to find value in your purchase and to be aware of the benefits that come along with the membership. The My Best Buy Plus™ membership includes free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you require support, or have any questions for us, kindly reach out to us via social media. Our team would love the opportunity to discuss this with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please mention that this is in response to your My Best Buy review. Thank you!
