Customer Ratings & Reviews
Customer reviews
Rating 4.2 out of 5 stars with 42086 reviews
(42,086 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Can't find products to make it worthwhile.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For me only it is a waste of money. I have not been able to find enough to purchase due to no stock available or that Best buy has stopped carrying things that interest me. For you it may be fine.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not sure if this is worth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't receive any benefits so far, I bought some things this year but each time I needed anything it was “no benefit aplicable for better fee at this point”, no rewards or anything else….
No, I would not recommend this to a friendRated 1 out of 5 stars
Auto renew can’t cancel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t want this to auto renew and cannot find how to cancel it.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! We are sad to hear that you are unhappy with your My Best Buy Plus™ membership. We would be happy to assist you with cancelling your service. You can reach us by calling (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account. If you need further assistance, contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Rated 1 out of 5 stars
the so called geek squad suck asz ho's
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You suck and so dose the so called geek squad who broke my $1800 laptop
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello there! I can definitely understand the need for support when it comes to your laptop. We're sad to hear you're not happy with your My Best Buy Plus™ membership. We encourage you to visit https://www.bestbuy.com/memberships or call (888) BEST-BUY or (888) 237-8289 for more information. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Rated 1 out of 5 stars
Mislead on the Perks of This Membership Plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Salesperson mislead the s as to the benefits of this program. We were told it included tech support and it does not. I don’t use any of the “benefits” of the Best Buy Plus membership do I paid $49.99 for nothing. Very disappointed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. Minimal benefits, Had high hopes but disappointed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Skip this.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A worthless investment. Price matching? What a joke. No benefit at all.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Benjamin! We're sad to hear you're not happy with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account.
Rated 1 out of 5 stars
Lies
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was automatically given to me deducting price from my laptop. They lied and said i can return up to 60 days on cell phone and laptop but this isnt true. Now im stuck with a cell phone and laptop because I did not return in 14 days
No, I would not recommend this to a friendRated 1 out of 5 stars
We hate our membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your website and customer service bite the big one!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Having concerns with online support can be difficult. Please reach out to us on any of our social media profiles for support with sharing your complaint. Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Rated 1 out of 5 stars
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not see differences, no benefits visible, nothing of nothing,
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership, ArmandoT. We want you to be confident in your purchase, and to be aware of the benefits of your membership. This is far from the feedback that we strive to hear. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you need support with returning the membership, or if we can assist with further explaining the perks, please reach out to us via social media. Our team would love the opportunity to work with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please be sure to mention that this is in response to your My Best Buy review. Thanks!
Rated 1 out of 5 stars
Not a savings, just extra spending
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This additional cost doesn’t save you extra and many things. It has not been a savings for me unfortunately. It would be good for those who buy items for the savings, not for the need of the item
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a happy consumer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely worthless. It was supposed to be free when I made a purchase but showed up on my bill and was never taken off. Haven't used it, didn't want it, not a happy consumer.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Vera! Sometimes a membership is recommended if it provides savings on a purchase that's greater than the membership price itself. Either way, I know it can be concerning to see additional charges you didn't expect. We encourage you to visit https://www.bestbuy.com/memberships or call (888) BEST-BUY or (888) 237-8289 for more information. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Our support teams would love the opportunity to learn more and assist!
Rated 1 out of 5 stars
Cancellation is NOT Easy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm trying to cancel my subscription but they act like it doesn't exist online. Having to call India just to cancel a subscription....awful.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Rickey! We're sad to hear you're not happy with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account.
Rated 1 out of 5 stars
Lack of Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not much value, especially if you aren't spending thousands yearly.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We're sad to hear you're not happy with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account.
Rated 1 out of 5 stars
Don't let them upsell you if you don't need it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to upsell me on this when price matching in a way that obfuscated the actual cost. Not sure if they were actually unclear on the cost savings or if they were purposefully trying to confuse, but it felt suspicious.
No, I would not recommend this to a friendRated 1 out of 5 stars
No benefit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For paying extra to get some items at a discount rate. I received nothing, not even on chargers which I was told I would. I was really disappointed and won’t be renewing
No, I would not recommend this to a friendRated 1 out of 5 stars
What's So Fantastic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really don't know what this does for me. They "gave" it to me free when I had to buy a new printer in exchange for my under warranty printer which they could not fix.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Thank you for being a member of My Best Buy Plus! There are many great perks and benefits to your new membership, such as free 2-day shipping, an extended 60-day Return & Exchange Promise, and special promotions just for members. To learn more about what your membership has to offer, please check out www.bestbuy.com/memberships.
Rated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will cancel before the expiration date--not useful!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate you posting about your experience, although this is far from what we expect for our customers. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Rated 1 out of 5 stars
Joke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy does not put their customers first. The membership is a joke as they do not price match things and good luck getting them to go back during their price match timeframe.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi. Thank you for sharing your opinion. I can understand that not all prices can be validated and matched. You are welcome to inform yourself on the Price Match Policies online at https://www.bestbuy.com/site/help-topics/price-match-guarantee/pcmcat290300050002.c?id=pcmcat290300050002 . Please reach out to us on X @BestBuy or Facebook Best Buy chat for assistance with questions or concerns.
Rated 1 out of 5 stars
Never use the membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t see the point of the membership, was kinda forced to buy it but haven’t seen its value yet nearly a year into the membership.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hey, Chris! Your My Best Buy Plus™ membership provides you with lots of benefits and savings. These include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
