Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Poor customer service - Waste of time and money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor customer service. Don’t waste your time or money
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! We appreciate your review, although it's concerning to hear you had a poor experience with a service. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Need to learn more
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have yet to see the benefits of having this membership. At Christmas I purchased 2 IPads and 2 cases and my membership did not provide any financial benefits at that time.
No, I would not recommend this to a friendSave your $$$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The discount you get on most items is just a reegular sale price they have every other week, Also anything with a worthwhile discount is stuff that has been out for years. Not worth it
No, I would not recommend this to a friendUnhappy customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had a horrible experience with this order from the store to the corporate office!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, DonnaA! Thank you for taking the time to leave feedback for us regarding your My Best Buy Plus™ membership. It looks like your review is related to a recent order, and we would be happy to look into this closer to better advise. To get started, please reach out to us on social media. We would be happy to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Please note that there are some great benefits to your membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. Thanks!
Monic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just wasn’t for me I felt pressured into getting the membership
No, I would not recommend this to a friendNot all purchases qualify for a discounted price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 2 items and only 1 qualified for the member discount. When I was sold the membership, it was implied that all purchases would be discounted. So far I’m not too happy.
No, I would not recommend this to a friendForced to purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told I had to purchase this in order to return an item.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Tania! Thank you for your feedback on your My Best Buy Plus membership. Best Buy's standard return policy is designed to be clear and consistent: 15 days as listed on the purchase receipt and at https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014 for most items. While purchasing a membership is not a requirement for returns within the standard return window, the option to return items outside of the standard return timeframe is a benefit to our membership holders. For more information on your My Best Buy Plus™ visit https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285. For further support, feel free to give us a call at (888) BEST-BUY or (888) 237-8289. Thank you!
Very bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad experience. Purchased mac for Black Friday in one store for a pick up in another. Was waiting to be ready, after 5-6 hours of waiting received the notification that the item is out of stock.
No, I would not recommend this to a friendNot a way to win customers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It used to be a worthwhile purchase. The benefits were amazing. Not any more.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We're sad to hear you're not happy with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
What?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What do you do for your members? Every time I've wanted something done, you charge extra. Not worth it, in my opinion.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, clfjl! We are saddened to see that you are not happy with your membership. My Best Buy Plus™ memberships include an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping. On the other hand, My Best Buy Total™ includes the same but members also receive protection for most products, 24/7 support, and more. For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. If you'd like our team to look at the specifics of your membership and the products associated with it, use the phrase, "My Best Buy Review" to connect with us via Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy).
Dissatisfied.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The salesperson charged me the membership fee, set up my membership as recurring with automatic charging to my credit card, and didn’t share with me my log in information, so I am unable to manage my account.
No, I would not recommend this to a friendSave your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never got the rebate as promised, the membership is hard to use and gets you nothing anyway, they wouldn't even offer delivery of an 85 inch tv. Membership doesn't link to my account.
No, I would not recommend this to a friendNever took plus membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the worse service I ever experienced still my washer dryer are not installed after 25daysvalready passed.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Vipulkumar,
Thank you for sharing your feedback with us. I can only imagine how frustrating it must be to have waited over 25 days for your washer and dryer installation to be completed. This is certainly not the experience we aim to provide, and I truly appreciate you bringing this to our attention so we can work to make it right.
We’d love the opportunity to learn more about your situation and assist further. Please connect with us through a private message on one of our social media platforms listed below. In your message, kindly include your full name, phone number, and email, and mention that this is regarding your My Best Buy review.
Facebook: http://facebook.com/BestBuy
Twitter/X: http://Twitter.com/BestBuySupport
Instagram: http://instagram.com/Bestbuy
We hope to hear from you soon so we can address this issue and improve your experience.
Best regards,
poor installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nothing but trouble on the radio install performed by best buy.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We appreciate your review, although it's concerning to hear you had a poor experience recently with a service. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
They charge you for absolutely nothing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage you would be better off burning your money to stay warm
No, I would not recommend this to a friendAngry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not want this membership. I was signed up by the person checking me out when I purchased a stove even though I said multiple times I did not want this. Now, how to cancel?
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello. Thanks for leaving your review here. It's unfortunate that you were not properly informed that the membership was being added. We understand why this would be concerning and is never something we expect to hear. You are able to manage your membership through your account online or by contacting us by phone (888) 237-8289 or chat https://www.bestbuy.com/contact-us .
What was this charge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Charged for something I never used. What was this item?
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hey, Fred! Your My Best Buy Plus™ membership provides you with lots of benefits and savings. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Membership value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not seeing any value of my membership plus at the moment. I’m planning of purchasing a Sony TV next month. I will see then what value do I have to be a plus member
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Brenda! Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
I’m sorry to say it was a waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It hasn’t done nothing for me. Hasn’t saved me any money hasn’t done nothing for me. It was actually a waste of money for me.
No, I would not recommend this to a friendDisappointed customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not honor membership. Bought membership to have extra 60 days return policy. Customer service was not kind.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thank you for leaving us this review, although it is concerning to hear your extended return period was not honored as expected. We would like to learn more about what happened, and see what may be possible. For assistance, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Our support team would love the opportunity to learn more and assist!