Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
What?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What do you do for your members? Every time I've wanted something done, you charge extra. Not worth it, in my opinion.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, clfjl! We are saddened to see that you are not happy with your membership. My Best Buy Plus™ memberships include an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping. On the other hand, My Best Buy Total™ includes the same but members also receive protection for most products, 24/7 support, and more. For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. If you'd like our team to look at the specifics of your membership and the products associated with it, use the phrase, "My Best Buy Review" to connect with us via Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy).
Dissatisfied.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The salesperson charged me the membership fee, set up my membership as recurring with automatic charging to my credit card, and didn’t share with me my log in information, so I am unable to manage my account.
No, I would not recommend this to a friendSave your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never got the rebate as promised, the membership is hard to use and gets you nothing anyway, they wouldn't even offer delivery of an 85 inch tv. Membership doesn't link to my account.
No, I would not recommend this to a friendNever took plus membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the worse service I ever experienced still my washer dryer are not installed after 25daysvalready passed.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Vipulkumar,
Thank you for sharing your feedback with us. I can only imagine how frustrating it must be to have waited over 25 days for your washer and dryer installation to be completed. This is certainly not the experience we aim to provide, and I truly appreciate you bringing this to our attention so we can work to make it right.
We’d love the opportunity to learn more about your situation and assist further. Please connect with us through a private message on one of our social media platforms listed below. In your message, kindly include your full name, phone number, and email, and mention that this is regarding your My Best Buy review.
Facebook: http://facebook.com/BestBuy
Twitter/X: http://Twitter.com/BestBuySupport
Instagram: http://instagram.com/Bestbuy
We hope to hear from you soon so we can address this issue and improve your experience.
Best regards,
poor installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nothing but trouble on the radio install performed by best buy.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We appreciate your review, although it's concerning to hear you had a poor experience recently with a service. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
They charge you for absolutely nothing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage you would be better off burning your money to stay warm
No, I would not recommend this to a friendAngry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not want this membership. I was signed up by the person checking me out when I purchased a stove even though I said multiple times I did not want this. Now, how to cancel?
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello. Thanks for leaving your review here. It's unfortunate that you were not properly informed that the membership was being added. We understand why this would be concerning and is never something we expect to hear. You are able to manage your membership through your account online or by contacting us by phone (888) 237-8289 or chat https://www.bestbuy.com/contact-us .
Membership value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not seeing any value of my membership plus at the moment. I’m planning of purchasing a Sony TV next month. I will see then what value do I have to be a plus member
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Brenda! Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
What was this charge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Charged for something I never used. What was this item?
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hey, Fred! Your My Best Buy Plus™ membership provides you with lots of benefits and savings. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
I’m sorry to say it was a waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It hasn’t done nothing for me. Hasn’t saved me any money hasn’t done nothing for me. It was actually a waste of money for me.
No, I would not recommend this to a friendDisappointed customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not honor membership. Bought membership to have extra 60 days return policy. Customer service was not kind.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thank you for leaving us this review, although it is concerning to hear your extended return period was not honored as expected. We would like to learn more about what happened, and see what may be possible. For assistance, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Our support team would love the opportunity to learn more and assist!
I only wanted to save money on games...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason I wanted this membership was to save money on games and digital store cards. Then they yanked it away without warning, I will probably never subscribe again.
No, I would not recommend this to a friendSave Your Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I regret to say that my experience with this membership has been utterly disappointing. From the outset, it was clear that this was not the premium service it claimed to be.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi. You can look at the membership benefits available online at https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285 .
waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.waste of money, I have not saved a cent, they told what i will save and its a joke. not a good product and would never buy again. what else could i say, what did he card get me nothinbg.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Walt! Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! All of these savings and benefits add up. For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Best Buy lies about the return/pricematch benefits
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to extend the price matching time as suggested by the associate I bought a computer from and then Best Buy would not price match when the computer went on sale 10 days later.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Douglas! The extended 60-day return policy is a great perk for members when it comes to price matching. First, here is the Price Match Guarantee page which also mentions exclusions that may have applied to your purchase: https://www.bestbuy.com/site/help-topics/price-match-guarantee/pcmcat290300050002.c?id=pcmcat290300050002. We encourage you to call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Twitter at @BestBuySupport or on Facebook here: https://bby.me/message-us. Our support teams would love the opportunity to learn more and assist!
Sold in store with no details
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went in to purchase gaming headset for Christmas. Associate said signing up for membership would save money on the purchase but never shared it is a paid membership requiring annual fee.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Sometimes a membership is recommended if it provides savings on a purchase that's greater than the membership price itself. Either way, I know it's important to know exactly what to expect with a membership, including annual renewal fees. We encourage you to visit https://www.bestbuy.com/memberships or call (888) BEST-BUY or (888) 237-8289 to discuss this and manage your membership, or contact Best Buy on Twitter at @BestBuySupport or on Facebook here: https://bby.me/message-us.
Title
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced under used personal opinion is a waste of money
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership, JackG. We want you to be confident in your purchase, and to be aware of the benefits of your membership. This is far from the feedback that we strive to hear. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you need support with returning the membership, or if we can assist with further explaining the perks, please reach out to us via social media. Our team would love the opportunity to work with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please be sure to mention that this is in response to your My Best Buy review. Thanks!
Auto renewal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Auto renewed. Never saw an option to NOT renew. Not happy
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Cathy! We appreciate you taking the time to leave your review. You should have received a reminder about the upcoming renewal through the email provided. We would be happy to look into this and assist. For support, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support team would love the opportunity to learn more and assist!
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It sucks and if you buy it you’ll regret it. Not worth one dollar
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate you posting about your experience, although this is far from what we expect for our customers. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Don't waste your time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to use Best Buy app and membership. I bought Items somewhere else.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, JimF! Thank you for taking the time to leave a review for us regarding your My Best Buy Plus™ membership. I am disappointed to hear that you may have had trouble navigating the app. There are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details: https://www.bestbuy.com/memberships. If you require support, or have any questions for us, please reach out to us via social media. Our team would love the opportunity to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Just be sure to mention that this is in response to your My Best Buy review. Thanks!