Customer Ratings & Reviews
Customer reviews
Rating 4.2 out of 5 stars with 42094 reviews
(42,094 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Lonnie
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You guys should do better when treating your customers, treating them like this is no good.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi LJS1960,
Thank you for sharing your feedback with us. I understand how upsetting it must feel to have an experience that didn’t meet your expectations. We truly value our customers and always strive to provide the best possible service. Your concerns are important to us, and we want to ensure they are addressed.
We’d appreciate the opportunity to learn more about your experience and see how we can assist. Please connect with us through a private message on Facebook at http://facebook.com/BestBuy, Twitter/X at http://Twitter.com/BestBuySupport, or Instagram at http://instagram.com/Bestbuy.
In your message, kindly include your full name, phone number, and email, and mention that this is in reference to your My Best Buy review. Our support team would love the chance to assist further and work toward a resolution.
We look forward to hearing from you.
Best regards,
Rated 1 out of 5 stars
Not helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No help, with problems encountered. Will remove soon as able
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Lynn! We are definitely sad to hear you are not finding benefit with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account.
Rated 1 out of 5 stars
Employee scammed me into signing up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got scammed into signing up for this. Employee was told no i didnt want to sign up but got me caught up in convo and signed me up anyways.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Benny. Thank you for reaching out to us regarding your experience. We would like to have this looked into further with you. Feel free to send a private message to one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details of what happened, including the store you visited?
Rated 1 out of 5 stars
Waste of $
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No actual value. And I actually paid more for something I could have gotten a deal on from my membership.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Kathy! Though the terms and conditions of the My Best Buy Plus and Total memberships found https://bestbuy.com/servicestermsconditions, are emailed at the time of purchase, I know how frustrating it can be when terms are not clear at the time of purchase. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). When reaching out via social media, be sure to state that it's in reference to your "My Best Buy Review". We'd be happy to help with any questions you may have.
Rated 1 out of 5 stars
Nice Cover but a lousy book.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Way too difficult to understand. After 3 attempts to correct my reward certificates, it still isn't right.
No, I would not recommend this to a friendRated 1 out of 5 stars
Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I havent been able to find any deals and dont plan on continuing my membership past its trial period.
No, I would not recommend this to a friendRated 1 out of 5 stars
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad! use to get more respect not paying for your scam subscription. Will be not subscribing next year
No, I would not recommend this to a friendRated 1 out of 5 stars
Sold under misleading pretenses
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The membership was sold to me under misleading pretenses. It was presented as a form of low-cost warranty.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Rated 1 out of 5 stars
Ripoff
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used to have so much more value for the money. BB neutered this membership and made it hardly worth using.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hey! Your My Best Buy Plus™ membership provides you with lots of benefits and savings. These include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Rated 1 out of 5 stars
Hero10
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got membership to get a 200.00 discount on a product. Then Best Buy could ship my purchase as it was out of stock or no longer available. Not sure this is worth the money.
No, I would not recommend this to a friendRated 1 out of 5 stars
I do not think it is good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not find the advantages of having this es innecesario
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thank you for sharing your feedback. We're sorry to learn that the My Best Buy Plus membership hasn't quite lived up to what you were hoping for. We recognize that memberships aren't a perfect fit for everyone, and we want to make sure you're fully aware of all the advantages it offers. We'd be glad to walk you through the specific benefits and address any questions you might have, including how to cancel if you choose. For more information or support with your membership, please call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. Thanks!
Rated 1 out of 5 stars
Hate it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money, don't buy, never able to purchase any exclusive items
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, GermanR! Thanks for leaving a review for us regarding your My Best Buy Plus™ membership. I can understand wanting to get access to high demand products. Typically, you will be notified of availability if you select the product you are interesting in on the Best Buy app under Top Deals. For more details on the other benefits of your membership, please visit https://www.bestbuy.com/memberships. If you require any additional support, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Thanks!
Rated 1 out of 5 stars
Will not purchase again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was talked into purchasing this membership trying to do an exchange.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We thank you for leaving a review for us regarding your My Best Buy Plus™ membership, YolandaT. Although, this is far from the feedback that we strive to hear. Here is a link with more details on your membership benefits: https://www.bestbuy.com/memberships. We want you to be confident in your purchase, and to be aware of the benefits of your membership, which include free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products.. If you need support with returning the membership, or if we can assist with further explaining the perks, kindly reach out to us on social media. We are available on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please mention that this is in response to your My Best Buy review. Thanks!
Rated 1 out of 5 stars
Tired of notifications
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Changet free youtube premium from 3 to 1 month. Not good.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, William! We appreciate your review, although it's concerning to hear you had a poor experience recently with a reduction in our membership. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Rated 1 out of 5 stars
Too expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it only good for someone who likes to buy electronics regularly
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We are saddened to hear that your membership has not met your needs while shopping with us. Your My Best Buy Plus™ membership provides you with an extended 60-day return/exchange period on most products and member exclusive pricing on thousands of items, helping save money. Our team would be happy to connect with you and review your membership for further support. Feel free to contact us by sending our team a private message via Facebook (https://facebook.com/BestBuy), Instagram (https://instagram.com/BestBuy), or Twitter/X (https://twitter.com/BestBuySupport). Make sure to mention that this is a "My Best Buy Response" in your message.
Rated 1 out of 5 stars
Membership Mistake
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never okayed a "Membership" of any kind from Best Buy or any other company. PLEAS TAKE ME OFF YOUR LIST
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi William,
Thank you for reaching out to us. I understand your concern about being enrolled in a membership without your consent, and I would love the opportunity to help resolve this issue for you. Please connect with us through a private message on one of our social media platforms listed below. In your message, kindly include your full name, phone number, and email, and mention that this is in regards to your My Best Buy review. Our support team is ready to assist you.
You can reach us on Facebook at http://facebook.com/BestBuy, on Twitter/X at http://Twitter.com/BestBuySupport, or on Instagram at http://instagram.com/Bestbuy. We look forward to hearing from you soon.
Best regards,
Rated 1 out of 5 stars
Overkill
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constant messages are annoying!!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Terri! Thank you for your review of your My Best Buy Plus membership. We always want to ensure you're aware of everything your membership includes, although we understand your concern about receiving frequent messages. To manage email communications, please feel free to click the "unsubscribe" link located at the bottom of any email you have received from us. Additionally, you can adjust your notification preferences in the Best Buy app and online at BestBuy.com. You can also manage these preferences by calling us at (888) BEST-BUY or (888) 237-8289. For more information regarding your membership, please visit https://www.bestbuy.com/memberships. Thanks!
Rated 1 out of 5 stars
Not worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste. Perhaps if I were buying major electronics every month it may be worthwhile, but why would anyone need to do that on a regular basis for non-commercial purposes?
No, I would not recommend this to a friendRated 1 out of 5 stars
I hate membership and will not renew.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor delivery, not trustworthy, bad customer care service, zero help and support in case you need, higher prices, completely useless
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The membership is worthless and not something I would consider again. The “deals” are barely that and in no way will I make up the cost of the membership.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Gregory! Your My Best Buy Plus™ membership provides you with lots of benefits and savings. These include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
