Customer Ratings & Reviews
Customer reviews
Rating 4.2 out of 5 stars with 42094 reviews
(42,094 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.waste of money. i won't be renewing. it wasnt clear to me that I got any benefit over what regular customers are able to get deal-wise.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! In addition to free 2-day shipping, as a My Best Buy Plus™ member you also receive exclusive member prices on thousands of items as well as access to sales, events and products, and an extended 60-day return window on most products. The savings really add up quickly! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships.
Rated 1 out of 5 stars
NO VALUE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have yet to see any value to this. Even with early Black Friday and Holiday sales pricing was better at big box warehouse clubs.
No, I would not recommend this to a friendRated 1 out of 5 stars
I am disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am disappointed and not sure of the membership programs, the programs are to siphon innocent involved not to people's advantage.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello there. Thanks for leaving your review. It's unfortunate that you were not able to take advantage of the membership. Your membership offers benefits such as free standard and two day shipping, extended return period, exclusive sales events, exclusive products and prices. The My Best Buy Total Membership offers additional benefits as well. You may view the benefits here, www.BestBuy.com/totaltech . If you have questions or need assistance regarding your membership, please reach out to us by phone at (888) 237-8289 or by chat here, https://www.bestbuy.com/contact-us .
Rated 1 out of 5 stars
Disappointed member
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not a good deal at all. I have had for a few years. No advantage at all! not worth it!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi ChristopherM,
Thank you for taking the time to share your feedback with us regarding your My Best Buy Plus membership. I understand your concerns and would love the opportunity to review the membership benefits with you to see if there are any advantages you can take full advantage of at this time. Please connect with us through a private message on one of the platforms below. Kindly include your full name, phone number, and email, and mention that this is in regards to your My Best Buy review. Our support team is here to assist you.
Facebook: http://facebook.com/BestBuy
Twitter/X: http://Twitter.com/BestBuySupport
Instagram: http://instagram.com/Bestbuy
We hope to hear from you soon!
Best regards,
Rated 1 out of 5 stars
Don’t waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money or time. The salesman lied to me about the product and membership
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Amy! Thank you for reaching out here to provide this feedback. We hate to hear this was your experience, and would be happy to help in any way possible. For assistance, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Our support team would love the opportunity to learn more and assist!
Rated 1 out of 5 stars
what customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.can't access my account...asked customer service to fix account over a month ago...
No, I would not recommend this to a friendRated 1 out of 5 stars
useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.unless you use Best Buy ordering a lot. otherwise its a wast. did not use it at all
No, I would not recommend this to a friendRated 1 out of 5 stars
1tttttt #
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst experience I've ever had****************
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Sandi! We're sad to hear you're not happy with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Rated 1 out of 5 stars
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why should I have to pay for this membership to receive a better return policy. What a joke. Very disappointed in Best Buy and their new policies.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello John. Thanks for stopping by and leaving your review. It's unfortunate that you've not been able to take advantage of the membership. The Best Buy Plus membership offers free 2-day shipping, exclusive member prices and sales event and an extended return period. Our Best Buy Total membership offers additional benefits such as: protection for the devices you purchase with us, 24/7 tech support for all your tech needs, discounts on repairs etc. You may view additional information on your membership here, www.BestBuy.com/totaltech. For assistance or questions, you can reach out to our chat team here, https://www.bestbuy.com/contact-us . Or connect with us by private message on any social media platform.
Rated 1 out of 5 stars
Scam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a scam—-will not purchase from best buy again
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Bradley! We appreciate you posting about your experience, although this is far from what we expect for our customers. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Rated 1 out of 5 stars
unknown
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not sign up for this. I am old and probably would not use it enough to justify the cost. I don't know why the sales person put it on my receipt for a tv.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a good deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the membership is not a real value because all of the items I want to buy does not qualify for the membership discount.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Arthur! In addition to exclusive member prices on thousands of items, your membership also allows you access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Rated 1 out of 5 stars
Never used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never used the membership. Not really sure what it was for or why we purchased it.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! In addition to free 2-day shipping, as a My Best Buy Plus™ member you also receive exclusive member prices on thousands of items as well as access to sales, events and products, and an extended 60-day return window on most products. The savings really add up quickly! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships.
Rated 1 out of 5 stars
Not sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good this is the 2 time I have too pay for a item that was supposed cover by your warranty and you store don’t have any more
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not been able to take advantage of this membership over the past 7 months.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for additional support.
Rated 1 out of 5 stars
Lawnmower deals
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t want to renew my plus membership. Your 90 day policy on lawn mowers stinks.
No, I would not recommend this to a friendRated 1 out of 5 stars
me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am having a hard time getting in and Citi cards is calling male twice a day and they do not talk to me it just rings
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Patricia! We hate to hear you're having issues with Citbank and your credit card account. Their support team can be reached by calling (888) 574-1301 or through their Twitter account @AskCiti. You can also view their Contact Us page here: https://online.citi.com/US/ag/contactus. For assistance with other questions or concerns, you can contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Our support teams would love the opportunity to learn more and assist!
Rated 1 out of 5 stars
Best Buy online account doesnt recognize
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Considering that when I log in to my Best Buy account it doesn't re ognize that I'm a Best Buy Plus member I'm going to have to go with one star.
No, I would not recommend this to a friendRated 1 out of 5 stars
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not much value in the membership. There should be more perks for a paid membership
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spent over $2,000 and still didn’t get my rewards!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We appreciate your review, although it's concerning to hear you had a poor experience with your rewards. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist
