Customer Ratings & Reviews
Customer reviews
Rating 4.2 out of 5 stars with 42095 reviews
(42,095 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
unknown
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not sign up for this. I am old and probably would not use it enough to justify the cost. I don't know why the sales person put it on my receipt for a tv.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a good deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the membership is not a real value because all of the items I want to buy does not qualify for the membership discount.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Arthur! In addition to exclusive member prices on thousands of items, your membership also allows you access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Rated 1 out of 5 stars
Never used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never used the membership. Not really sure what it was for or why we purchased it.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! In addition to free 2-day shipping, as a My Best Buy Plus™ member you also receive exclusive member prices on thousands of items as well as access to sales, events and products, and an extended 60-day return window on most products. The savings really add up quickly! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships.
Rated 1 out of 5 stars
Not sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good this is the 2 time I have too pay for a item that was supposed cover by your warranty and you store don’t have any more
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not been able to take advantage of this membership over the past 7 months.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for additional support.
Rated 1 out of 5 stars
Lawnmower deals
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t want to renew my plus membership. Your 90 day policy on lawn mowers stinks.
No, I would not recommend this to a friendRated 1 out of 5 stars
me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am having a hard time getting in and Citi cards is calling male twice a day and they do not talk to me it just rings
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Patricia! We hate to hear you're having issues with Citbank and your credit card account. Their support team can be reached by calling (888) 574-1301 or through their Twitter account @AskCiti. You can also view their Contact Us page here: https://online.citi.com/US/ag/contactus. For assistance with other questions or concerns, you can contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Our support teams would love the opportunity to learn more and assist!
Rated 1 out of 5 stars
Best Buy online account doesnt recognize
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Considering that when I log in to my Best Buy account it doesn't re ognize that I'm a Best Buy Plus member I'm going to have to go with one star.
No, I would not recommend this to a friendRated 1 out of 5 stars
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not much value in the membership. There should be more perks for a paid membership
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spent over $2,000 and still didn’t get my rewards!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We appreciate your review, although it's concerning to hear you had a poor experience with your rewards. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist
Rated 1 out of 5 stars
Couldn’t get refunded after already cancelled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Canceled it and was unable to get a refund even though I was told I would get refunded. I really needed that 50$ back.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .If you need assistance with getting this resolved, please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) and we'd be happy to help.
Rated 1 out of 5 stars
no real value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't experience any real value to it. I hope to get a notice when my membership expires before I get charged again. Thanks.
No, I would not recommend this to a friendRated 1 out of 5 stars
Forced into purchasing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was forced to purchase this because I returned a brand new never opened gaming headset. Policy is 15 days I tried returning 21 days
No, I would not recommend this to a friendRated 1 out of 5 stars
No good to recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy has poor customer service when I go to the store its hard to find sales agent to assist as. Does not help me in any way
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Thank you for uploading your review. I'm sorry this experience has not been smooth as possible, and we would love the chance to get that back on track. I would recommend reaching out to (888) BEST-BUY or (888) 237-8289 to discuss your experience or contact Best Buy on Twitter at @BestBuySupport or on Facebook here: https://bby.me/message-us. Our support teams would love the opportunity to learn more and help in any way possible.
Rated 1 out of 5 stars
Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't use this type of membership. Being retired and downsizing lowered our need to invest in tech and entertainment devices.
No, I would not recommend this to a friendRated 1 out of 5 stars
Changed offers with no notice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I subscribed for the buy 2 get 1 free on Switch games. Then they cancelled the deal with no warning. So it was a wash. I wouldn't subscribe again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not even worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not even worth the money unless you plan on spending thousands of dollars a year
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t bother.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy Plus Membership is practically worthless. The fact that they can charge you money for it straddles the line of legality.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Christopher! Your My Best Buy Plus™ membership provides you with lots of benefits and savings. These include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Rated 1 out of 5 stars
Not a very good deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership actually ended up costing me more than it saved.wod not recommended it
No, I would not recommend this to a friendRated 1 out of 5 stars
I do not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I haven't seen any advantage in being a member, in my opinion it's not worth it
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! In addition to free 2-day shipping, as a My Best Buy Plus™ member you also receive exclusive member prices on thousands of items as well as access to sales, events and products, and an extended 60-day return window on most products. The savings really add up quickly! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships.
