Customer Ratings & Reviews
Customer reviews
Rating 4.2 out of 5 stars with 42172 reviews
(42,172 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Dont waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is no value paying for th is membership. I will not be renewing.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Debra,
Thank you for sharing your feedback with us. I understand that you feel the membership hasn’t provided the value you expected, and I'm truly sorry to hear about your disappointment. Your experience is important to us, and we want to ensure that our members find value in what we offer.
I would love the opportunity to discuss your concerns further and see if there are ways we can enhance your experience. Please connect with us by sending a private message on one of our social media platforms. In your message, kindly include your full name, phone number, and email, and mention that this is regarding your My Best Buy review.
You can reach us on Facebook at http://facebook.com/BestBuy, on Twitter/X at http://twitter.com/BestBuySupport, or on Instagram at http://instagram.com/Bestbuy.
We’re here to help and look forward to hearing from you soon!
Best regards,
Rated 1 out of 5 stars
I don't use. Just nonsense
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the worse don't use it. just something to get people to spend money
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found it to have little value after the first year and cancelled.
No, I would not recommend this to a friendRated 1 out of 5 stars
No, to Best Buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Before applied for membership, everything is yes, after that, only No. No. No, is the answer.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I see no benefit to having this, I think it's just a waste of money
No, I would not recommend this to a friendRated 1 out of 5 stars
Please cancel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money, will cancel asap, but having trouble with successfully canceling this membership
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Michael! We're sad to hear you're not happy with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account.
Rated 1 out of 5 stars
Service issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't seem to be able to handle commitments on service appointments.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi EarlB,
Thank you for sharing your feedback about your experience with service appointments through the My Best Buy membership. I understand how frustrating it can be when commitments aren’t handled as expected, and I’d like to make sure we address any concerns you have.
Please connect with us through a private message on one of the platforms listed below:
Facebook: facebook.com/BestBuy
Twitter/X: Twitter.com/BestBuySupport
Instagram: instagram.com/BestBuy
In your message, kindly include your full name, phone number, and email, and mention that this is in regard to your My Best Buy review. Our support team would love the opportunity to learn more and assist.
We hope to hear from you soon.
Best regards,
Rated 1 out of 5 stars
useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.didn't use any benefit. I don't see any benefit of having a membership
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Marina! Hello! Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review.
Rated 1 out of 5 stars
Terrible idea to get membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible really not helpful for pricing, offers, kind of like an over the carpet thinking process when making this
No, I would not recommend this to a friendRated 1 out of 5 stars
Can’t use it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t access to my account and still got charge another $50 this year
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, SergioV! It's disappointing to hear that you have not been able to utilize your membership. We encourage you to visit https://www.bestbuy.com/memberships or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). We'd love to look into this further and help with any questions you may have about your membership. When reaching out, be sure to mention that you are responding to your "My Google Review". Our support teams would be happy to assist.
Rated 1 out of 5 stars
The program did not work as they told me it would
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the hassle or the money. The way the employees explained the program would work is not how it happens.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We are sorry to hear that you are not satisfied with your My Best Buy Plus membership. You can find out more about the My Best Buy Plus membership at www.bestbuy.com/plus or feel free to give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289 with any questions.
Rated 1 out of 5 stars
Did the salesman lie?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told I’d get a $50 gift card for signing up by sales associate at store but I never got it. I feel ripped off.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Thank you for reaching out to us with your question about that $50 Best Buy Gift Card. We are always changing promotions, so we would need to look at what was being offered when you signed up. Please feel free to check back in with your local Best Buy, give us a call at (888) BEST-BUY, which is (888) 237-8289, or please feel free to send us a private message on social media. We would be happy to take a look!
Rated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't see any value with this membership. If it wasn't included basically for free, I wouldn't pay for it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Hate our membership, will not be renwing.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible customer service and communication. Will not be renewing.
No, I would not recommend this to a friendRated 1 out of 5 stars
I joined because I was told I would get a 50.00
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't think I received my 50.00 gift card or credit for signing up!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Rhonda,
Thank you for bringing this to our attention. I understand how important it is to receive the benefits associated with your My Best Buy membership, and I can see why you’re concerned about not receiving your $50 gift card or credit for signing up.
To help resolve this matter, please connect with us by sending a private message on one of our social media platforms. You can reach us on Facebook at http://facebook.com/BestBuy, Twitter/X at http://twitter.com/BestBuySupport, or Instagram at http://instagram.com/Bestbuy.. In your message, kindly include your full name, phone number, and email, and mention that this is regarding your My Best Buy review.
Our support team is eager to assist you and ensure you get the benefits you deserve.
We look forward to hearing from you soon!
Best regards,
Rated 1 out of 5 stars
It’s a scam.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea what I’ve paid for. No benefits after six months.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't found where it helps me. When I purchase something at Best Buy nobody ask if I'm a Best Buy Plus member.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Your My Best Buy Plus™ membership provides you with lots of benefits and savings. These include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Rated 1 out of 5 stars
Will not purchase again.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not seen the value in having this membership. No real special deals that you can't get if you wait for holiday specials.
No, I would not recommend this to a friendRated 1 out of 5 stars
No value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't feel it was a worthwhile investment. The $50 certificate expired in about 2 1/2 weeks. Got no use out my membership.
No, I would not recommend this to a friendRated 1 out of 5 stars
don't bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worthless, I don't use it, so it is not worth the money to have it
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hey, Donna! Your My Best Buy Plus™ membership provides you with lots of benefits and savings. These include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
