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Customer Ratings & Reviews

SKU:
6535792

Customer reviews

Rating 4.2 out of 5 stars with 42172 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

80%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1992 Showing 39,821-39,840 of 42,163 reviews
  • Rated 1 out of 5 stars

    Dont waste your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is no value paying for th is membership. I will not be renewing.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi Debra,

      Thank you for sharing your feedback with us. I understand that you feel the membership hasn’t provided the value you expected, and I'm truly sorry to hear about your disappointment. Your experience is important to us, and we want to ensure that our members find value in what we offer.

      I would love the opportunity to discuss your concerns further and see if there are ways we can enhance your experience. Please connect with us by sending a private message on one of our social media platforms. In your message, kindly include your full name, phone number, and email, and mention that this is regarding your My Best Buy review.

      You can reach us on Facebook at http://facebook.com/BestBuy, on Twitter/X at http://twitter.com/BestBuySupport, or on Instagram at http://instagram.com/Bestbuy.

      We’re here to help and look forward to hearing from you soon!

      Best regards, BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    I don't use. Just nonsense

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the worse don't use it. just something to get people to spend money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found it to have little value after the first year and cancelled.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No, to Best Buy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before applied for membership, everything is yes, after that, only No. No. No, is the answer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I see no benefit to having this, I think it's just a waste of money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Please cancel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the money, will cancel asap, but having trouble with successfully canceling this membership

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hello, Michael! We're sad to hear you're not happy with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Service issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't seem to be able to handle commitments on service appointments.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi EarlB,

      Thank you for sharing your feedback about your experience with service appointments through the My Best Buy membership. I understand how frustrating it can be when commitments aren’t handled as expected, and I’d like to make sure we address any concerns you have.

      Please connect with us through a private message on one of the platforms listed below:

      Facebook: facebook.com/BestBuy
      Twitter/X: Twitter.com/BestBuySupport
      Instagram: instagram.com/BestBuy

      In your message, kindly include your full name, phone number, and email, and mention that this is in regard to your My Best Buy review. Our support team would love the opportunity to learn more and assist.

      We hope to hear from you soon.

      Best regards, BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    didn't use any benefit. I don't see any benefit of having a membership

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi, Marina! Hello! Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Terrible idea to get membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible really not helpful for pricing, offers, kind of like an over the carpet thinking process when making this

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can’t use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t access to my account and still got charge another $50 this year

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi, SergioV! It's disappointing to hear that you have not been able to utilize your membership. We encourage you to visit https://www.bestbuy.com/memberships or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). We'd love to look into this further and help with any questions you may have about your membership. When reaching out, be sure to mention that you are responding to your "My Google Review". Our support teams would be happy to assist. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    The program did not work as they told me it would

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the hassle or the money. The way the employees explained the program would work is not how it happens.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      We are sorry to hear that you are not satisfied with your My Best Buy Plus membership. You can find out more about the My Best Buy Plus membership at www.bestbuy.com/plus or feel free to give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289 with any questions. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Did the salesman lie?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told I’d get a $50 gift card for signing up by sales associate at store but I never got it. I feel ripped off.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Thank you for reaching out to us with your question about that $50 Best Buy Gift Card. We are always changing promotions, so we would need to look at what was being offered when you signed up. Please feel free to check back in with your local Best Buy, give us a call at (888) BEST-BUY, which is (888) 237-8289, or please feel free to send us a private message on social media. We would be happy to take a look! BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't see any value with this membership. If it wasn't included basically for free, I wouldn't pay for it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hate our membership, will not be renwing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible customer service and communication. Will not be renewing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I joined because I was told I would get a 50.00

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't think I received my 50.00 gift card or credit for signing up!

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi Rhonda,

      Thank you for bringing this to our attention. I understand how important it is to receive the benefits associated with your My Best Buy membership, and I can see why you’re concerned about not receiving your $50 gift card or credit for signing up.

      To help resolve this matter, please connect with us by sending a private message on one of our social media platforms. You can reach us on Facebook at http://facebook.com/BestBuy, Twitter/X at http://twitter.com/BestBuySupport, or Instagram at http://instagram.com/Bestbuy.. In your message, kindly include your full name, phone number, and email, and mention that this is regarding your My Best Buy review.

      Our support team is eager to assist you and ensure you get the benefits you deserve.

      We look forward to hearing from you soon!

      Best regards, BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    It’s a scam.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no idea what I’ve paid for. No benefits after six months.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't found where it helps me. When I purchase something at Best Buy nobody ask if I'm a Best Buy Plus member.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi there! Your My Best Buy Plus™ membership provides you with lots of benefits and savings. These include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Will not purchase again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not seen the value in having this membership. No real special deals that you can't get if you wait for holiday specials.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't feel it was a worthwhile investment. The $50 certificate expired in about 2 1/2 weeks. Got no use out my membership.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    don't bother

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worthless, I don't use it, so it is not worth the money to have it

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hey, Donna! Your My Best Buy Plus™ membership provides you with lots of benefits and savings. These include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. BBY-ExBrand_Totaltech