Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
About numbership
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's amazing to use I never seen this type of product
I would recommend this to a friendRewards Redemption Struggles
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constant issues with redeeming my rewards. The effort I have gone through has not been worth the hassle of redeeming rewards. I have spent multiple times chatting with online help desk and have gone back to the store multiple times and have not been able to resolve my rewards issue. What is the point of getting rewards if they aren't properly applied?
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We are saddened to hear that you have had multiple issues with redeeming your rewards. We would love to look further into this and see what is going on. Please contact our team by privately messaging us on Facebook (https://facebook.com/BestBuy), Twitter/X (https://twitter.com/BestBuySupport), or Instagram (https://instagram.com/BestBuy).
Must have
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great so far and enjoying the discounts. Cost is reasonable.
I would recommend this to a friendGot exactly the opposite of the service expected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned an iPad Air (within the 60 days extended return policy) and got reimbursed for the iPad but not the Apple Care (which I bought directly from Best Buy in the same purchase ticket). Store manager told me I needed to contact Apple directly since it wasn’t Best Buy’s issue (awful statement since I bought the product from Best Buy, not Apple). Had to spend over 1 hour in the phone with Apple (from within the store) to get a partial reimbursement from Apple. When I bought this membership it was to avoid problems and save time, not exactly the opposite. I want to cancel the membership since it does not give the customer experience I was expecting.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, MauricioM! Thank you for leaving feedback for us regarding your My Best Buy Plus™ membership. I am disappointed to hear about your recent experience with cancelling your Apple Care plan. We never want to make this process difficult for our customers. If you require additional support, or have any questions for us, please reach out to us via social media. Our team would love the opportunity to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Thanks!
Trash company
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to get this to return a product that came a week late where i was told it was stolen alkng the way only to finally receive it way late. Then when i returned it because i already bought another one they said i cant because its been 14 days even though i had an email saying that it was the last day. Even after being late and everything i said i had to buy this product just to return something that i got screwed on. If i could give negative 10 stars i would
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello we are saddened to hear that your packaged was delayed for such a long time. The My Best Buy plus membership does offer many benefits that can be found at the following link https://bestbuy.com/memberships. Please feel free to reach out to us on one of the platforms below if you need additional support. When reaching out please mention it is regarding your My Best Buy review.
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Best Deal!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excited about all the money I save being a member!!
I would recommend this to a friendNot pleased with the membership
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I feel I wasted $50!!! This is not very beneficial to me!!!
No, I would not recommend this to a friendWorth it if you ship a lot of items
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The extended return policy and free shipping are nice.
I would recommend this to a friendNot worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I called regarding a purchase of atv that I made and it wasn't showing on my plus account. The representative told me to call back after I receive the TV and they will correct it..... It's still not corrected
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, JoannR! Thank you for taking the time to leave feedback for us regarding your My Best Buy Plus™ membership. It looks like your review is related to a recent transaction, and we would be happy to look into this closer to get this added to your account. To get started, please reach out to us via social media. Our team is available on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. As always, there are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. Thanks!
Cancelled Monthly Membership But Charged Full Year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cancellation online was quick but then my credit charge was still charged the balance up to 1 year of membership as a "cancellation fee" despite the cancellation being effective immediately. So lost the crappy membership and my money for the year. Customer service said no refunds or reinstating the membership - it was in the terms and conditions that must pay for minimum 1 year! Disgusting - Best Buy could have acted with integrity and made the cancellation effective at the 1 year mark also, not immediately.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there, PeterN! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership. This is far from the feedback that we strive to hear. We want you to be confident in your purchase, and to be aware of the benefits of your membership. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you need support with cancelling the membership, or if we can assist with further explaining the perks, please reach out to us via social media. Our team would love the opportunity to work with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please be sure to mention that this is in response to your My Best Buy review. Thanks!
Terrible – felt like a scam
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The membership felt like a complete scam. In the store, the gentleman kept pushing it. In the end, I learned that it’s not as valuable as it’s sold as. It has left a bad taste in my mouth, where I’m not sure if I’ll ever shop at Best Buy again.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello,
Thank you for your feedback on our membership. It can be really frustrating when you feel like you're being oversold on a membership. My Best Buy Total Tech has a lot of value- from membership discounts on highly anticipated products to discounts on services. If you'd like to hear more about the benefits of the membership, please visit https://www.bestbuy.com/memberships. We're also available on social media for any questions about products, pricing, policies, and more. We'd be happy to help however possible. We can be found on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy)
Cant trust best buy sales people.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not ask for this. I was not told i was being charged for this. I canceled as soon as i saw it on my receipt. This is u acceptable and i will never shop at best buy again.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello. It would be really concerning to find out you were signed up for a membership without your knowledge. If you'd like to formally document your review, please reach out to us on social media. Please mention your My Best Buy review in your message. You can find us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy).
Total Scam on protection plan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a TV towards the end of my membership and online it when I look up my purchase it says I have Best Buy protection plan until April 2025 but when I try to get service they said my membership lapsed - because I ended it after 1 year from originally getting it but shortly after making the TV purchase. Total Scam!!!
No, I would not recommend this to a friendIs the Plus membership worth it?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Consumer doesn't really benefit from getting this membership in my opinion, unless you have money to spend and time to wait for "exclusive" deals.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate you posting about your experience, although this is far from what we expect for our customers. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Not impressed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not informed club pricing on select items only. Went back to purchase a Pad…no bueno. Not to mention the clerk wearing a dog muzzle kinda freaked me out.(News flash, Covid’s OVER) I would like to cancel this membership immediately.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, ThomasT. We appreciate you taking the time to share your experience and review of your My Best Buy Plus™
membership. We can appreciate finding out that the exclusive discounts for the membership don't apply to all items, isn't ideal. You can find more about the exclusive deals for the membership here: https://www.bestbuy.com/site/best-buy-membership/best-buy-membership-plus/pcmcat1679669359180.c?id=pcmcat1679669359180. That said, if you need assistance with your membership, feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). Be sure to mention that it's in response to a "My Best Buy Review" when you send your message.
Worse customer service ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Okay my 3rd time to tell you how awful your service is. If you want feed back call me. 1.purchased computer in finance program. 2. Nothing the rep told me was true. Billed in two weeks. No company card sent 3. Spent 1 hour in your crummy auto phone program. Finally got hold of a human in TN. 4. I’ll never buy anything g from BB again. 5. Can’t wait to chew out the salesman ne t time I’m in the neighborhood.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .I also like to know that I have all the correct information about my finance programs. While the My Best Buy Plus membership does not offer financing options, it does have many benefits that can be found at the following link https://www.bestbuy.com/memberships. Please feel free to reach out to us on one of the platforms below if you require additional support. When reaching out mention that it is regarding your My Best Buy review.
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Customer seems not good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service is hard to get ahold of. Water was leaking out of washer right after installation and customer service said to call back in 24 hours
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello SueB, that sounds incredibly stressful, especially when you’re dealing with a brand‑new washer and just want it to work the way it should. We know how frustrating it is when you can’t get quick help and are told to wait, especially with something like a leak right after installation. Our social media team can step in faster and take a closer look at what’s going on with the install and next steps. If you reach out on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention it’s in response to your My Best Buy review we're here to assist!
Not worth the money for what you get
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless I had this before, and it really yields no benefits whatsoever. Best Buy sales are usually not that great. They’re just trying to compare themselves to Amazon and it’s not working. Keep trying to reach.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Thank you for sharing your feedback, Kib32. The My Best Buy Plus™ membership does come with awesome variety of benefits designed to save you time and money and access to exclusive benefits. You can explore a full breakdown of each membership here: https://www.bestbuy.com/memberships.
Membership benefits are meant to enhance your experience whether you're upgrading your tech, protecting your devices, or getting help when you need it. If you’d like help reviewing your specific membership or understanding how to make the most of it, our social support team would be happy to take a closer look. Please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention that you're contacting us in response to your My Best Buy review. We're here to help!
I’m wondering about my membership
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was pressured by the salesman to purchase this. I was told my tv would be going on sale & Best Buy would refund the difference in the price. So far I have not seen anything.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hey there BarbaraA, we never want to hear that you felt pressured. My Best Buy Membership is meant to offer perks like exclusive savings, product protection options, and 24/7 tech support, and you can always review what’s included here: https://www.bestbuy.com/memberships. Our social team can take a closer look at your TV purchase and the price difference you were expecting; just reach out on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention it’s in response to your My Best Buy review so they can look into this for you.
online account issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.issues with online login. I have attempted many times to fix with no resolve
I would recommend this to a friendBrand response from Memberships Expert Team
Posted .Trouble logging in is never a fun time. Please reach out with any other questions or concerns to any of our Social Media Profiles for support. Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)