Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Terrible – felt like a scam
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The membership felt like a complete scam. In the store, the gentleman kept pushing it. In the end, I learned that it’s not as valuable as it’s sold as. It has left a bad taste in my mouth, where I’m not sure if I’ll ever shop at Best Buy again.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello,
Thank you for your feedback on our membership. It can be really frustrating when you feel like you're being oversold on a membership. My Best Buy Total Tech has a lot of value- from membership discounts on highly anticipated products to discounts on services. If you'd like to hear more about the benefits of the membership, please visit https://www.bestbuy.com/memberships. We're also available on social media for any questions about products, pricing, policies, and more. We'd be happy to help however possible. We can be found on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy)
Cant trust best buy sales people.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not ask for this. I was not told i was being charged for this. I canceled as soon as i saw it on my receipt. This is u acceptable and i will never shop at best buy again.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello. It would be really concerning to find out you were signed up for a membership without your knowledge. If you'd like to formally document your review, please reach out to us on social media. Please mention your My Best Buy review in your message. You can find us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy).
Total Scam on protection plan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a TV towards the end of my membership and online it when I look up my purchase it says I have Best Buy protection plan until April 2025 but when I try to get service they said my membership lapsed - because I ended it after 1 year from originally getting it but shortly after making the TV purchase. Total Scam!!!
No, I would not recommend this to a friendIs the Plus membership worth it?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Consumer doesn't really benefit from getting this membership in my opinion, unless you have money to spend and time to wait for "exclusive" deals.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate you posting about your experience, although this is far from what we expect for our customers. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Not impressed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not informed club pricing on select items only. Went back to purchase a Pad…no bueno. Not to mention the clerk wearing a dog muzzle kinda freaked me out.(News flash, Covid’s OVER) I would like to cancel this membership immediately.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, ThomasT. We appreciate you taking the time to share your experience and review of your My Best Buy Plus™
membership. We can appreciate finding out that the exclusive discounts for the membership don't apply to all items, isn't ideal. You can find more about the exclusive deals for the membership here: https://www.bestbuy.com/site/best-buy-membership/best-buy-membership-plus/pcmcat1679669359180.c?id=pcmcat1679669359180. That said, if you need assistance with your membership, feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). Be sure to mention that it's in response to a "My Best Buy Review" when you send your message.
Worse customer service ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Okay my 3rd time to tell you how awful your service is. If you want feed back call me. 1.purchased computer in finance program. 2. Nothing the rep told me was true. Billed in two weeks. No company card sent 3. Spent 1 hour in your crummy auto phone program. Finally got hold of a human in TN. 4. I’ll never buy anything g from BB again. 5. Can’t wait to chew out the salesman ne t time I’m in the neighborhood.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .I also like to know that I have all the correct information about my finance programs. While the My Best Buy Plus membership does not offer financing options, it does have many benefits that can be found at the following link https://www.bestbuy.com/memberships. Please feel free to reach out to us on one of the platforms below if you require additional support. When reaching out mention that it is regarding your My Best Buy review.
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Customer seems not good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service is hard to get ahold of. Water was leaking out of washer right after installation and customer service said to call back in 24 hours
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello SueB, that sounds incredibly stressful, especially when you’re dealing with a brand‑new washer and just want it to work the way it should. We know how frustrating it is when you can’t get quick help and are told to wait, especially with something like a leak right after installation. Our social media team can step in faster and take a closer look at what’s going on with the install and next steps. If you reach out on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention it’s in response to your My Best Buy review we're here to assist!
Not worth the money for what you get
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless I had this before, and it really yields no benefits whatsoever. Best Buy sales are usually not that great. They’re just trying to compare themselves to Amazon and it’s not working. Keep trying to reach.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Thank you for sharing your feedback, Kib32. The My Best Buy Plus™ membership does come with awesome variety of benefits designed to save you time and money and access to exclusive benefits. You can explore a full breakdown of each membership here: https://www.bestbuy.com/memberships.
Membership benefits are meant to enhance your experience whether you're upgrading your tech, protecting your devices, or getting help when you need it. If you’d like help reviewing your specific membership or understanding how to make the most of it, our social support team would be happy to take a closer look. Please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention that you're contacting us in response to your My Best Buy review. We're here to help!
I’m wondering about my membership
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was pressured by the salesman to purchase this. I was told my tv would be going on sale & Best Buy would refund the difference in the price. So far I have not seen anything.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hey there BarbaraA, we never want to hear that you felt pressured. My Best Buy Membership is meant to offer perks like exclusive savings, product protection options, and 24/7 tech support, and you can always review what’s included here: https://www.bestbuy.com/memberships. Our social team can take a closer look at your TV purchase and the price difference you were expecting; just reach out on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention it’s in response to your My Best Buy review so they can look into this for you.
online account issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.issues with online login. I have attempted many times to fix with no resolve
I would recommend this to a friendBrand response from Memberships Expert Team
Posted .Trouble logging in is never a fun time. Please reach out with any other questions or concerns to any of our Social Media Profiles for support. Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
"membership"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So this is something that best buy has offered many times and have snuck into my purchases but I have zero desire to put a positive review for. This is a way for them to bring more attention to this so called membership but when I actually had it active it didn't help with anything.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Not seeing the value of the My Best Buy Plus membership can be difficult. You can certainly reach out to us on any of our social media profiles for support with questions or concerns on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy). You can also check out the benefits available to the membership tiers online at https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285
Membership is a money grab and a complete joke
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NO customer service!! Can’t reach a live person in the store or stateside. No communication about a delayed order. Will NEVER buy from this company again and will be telling everyone I know to stay away from Bust Buy
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello. Not getting the help you need over the phone can be frustrating. Communicaton is key when you're waiting on a delivery. If you are still in need of assistance or want to formally document your experience with us, please reach out on social media. We can be found on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy).
Best buy membership
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't comment too much on this membership. It did help me for a discount.
I would recommend this to a friendTerrible customer service over the phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy had two account numbers associated with my phone number. After many attempts the two numbers were finally merged. When they merged the numbers they did not include my total tech membership. I have made several calls and I have gone to the store and I still have not had my total tech membership associated with my Best Buy membership number. I have spent way too much time on something that their customer service department should’ve resolved quickly and easily. I made purchases in the store because of this issue but the people in the store told me I had to get the online issue fixed before I could utilize my total tech membership in regard to my purchases. This has not been done. I am told I need to go back to the store after it is completed to add my total Tech membership to my purchased items. I only have 14 days to do this. I am very disappointed.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi. It can be difficult to have a concern go for this long. Although protection plans can be added while you are under the return/exchange period You can reach out for more assistance to Facebook Best Buy Support, X (formerly Twitter) @BestBuySupport, (888)237-8289, or online chat for more assistance.
Ehh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one in dept to help has to search for someone. Cashier was very helpful
No, I would not recommend this to a friendWon't ever renew membership
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was pretty much not asked about having this membership more like forced into getting it... Don't really see the perks highly recommend do not getting it
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello,
We regret to learn that you were forced into a membership. That is certainly not how we want our customers to feel. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review
Awful service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never been able to access my account online nor did I ever receive an email regarding the my Best Buy plus membership. It’s only when I requested to cancel the plan that I am receiving an email for a survey.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Being able to access your account, and your benefits, is important. Please reach out with any other questions or concerns to any of our Social Media Profiles for support. Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Still aggrevated
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The membership is fine, but I was hustled into it because I couldn't return a present I bought for my son that he didn't want. I'm thankful, but at the same time, I'm aggravated.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, DavidD! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership. We want you to be confident in your purchase, and to be aware of all the great benefits, including the 60-day return period. Here is a link with more details on the membership benefits: https://www.bestbuy.com/memberships. If you need support with managing your membership, or if we can assist with further explaining the perks, kindly reach out to us on social media. We would love the opportunity to work with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Thanks!
Unknown
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is hard to review because I haven’t been told anything about it.
No, I would not recommend this to a friendA frat boy manager
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A 20 year old frat bro, named Keaton or Kelton or something similarly douchey, was the manager who forced me to buy this membership in order to get e refund on a product that was defective. He was condescending and arrogant. I won’t be buying from your company again. Maybe give authority to humans who value other humans and aren’t entitled young white men who operate on the ignorant premises that the world revolves around them. He was the worst. For real. Please share this with his store.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership. This is far from the experience that we want our customer to have in store. We want you to be confident in your purchase, and to be aware of the benefits of your membership. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you need support with returning the membership, or if we can assist with further explaining the perks, please reach out to us via social media. We would love the opportunity to work with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please be sure to mention that this is in response to your My Best Buy review. Thanks!