Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Waste of money, deals are not deals
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t gotten my refund for recent return, almost 2 weeks ago. Customer service sucked for getting return setup and no help with any issues
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Thank you for being a My Best Buy Plus member and reaching out. We'd be happy to look into the status of your refund. Please connect with us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy).
Oh you want money back!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have tried to do price match twice now, on line and on phone. Both times match was approved and then rejected because of store bundling mistake! Now I must travel to store to try again.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Having concerns with your Price Match Guarantee attempts can be difficult. Please reach out to us on any of our social media profiles below to chat with us for support. Facebook (facebook.com/BestBuy), Instagram (instagram.com/BestBuy), Twitter/X (twitter.com/BestBuySupport)
I don't see the value of this membership.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I could use my Best Buy plus to help cover the cost of my recent purchase. Apparently the use of the My Best Buy credit is very restricted.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, JimA! Thank you for being a My Best Buy Plus™ member! It seems that you may be referring to your My Best Buy rewards (https://www.bestbuy.com/site/best-buy-membership/my-best-buy-program-rules/pcmcat311100050001.c?id=pcmcat311100050001). Please reach out to us for further assistance on Instagram (BestBuy), Twitter/X (@BestBuySupport), or Facebook (facebook.com/BestBuy) and mention that you're contacting us in response to your My Best Buy review.
Don't waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There's no real benefit for having a MyBest Plus account. Don't waste your money.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We truly appreciate you sharing your insights on your My Best Buy Plus membership. We completely understand that everyone looks for something unique in a membership. We're genuinely excited about the significant value My Best Buy Plus offers and would love to personally discuss how it can best serve your needs. You can find all the information at https://www.bestbuy.com/memberships, or feel free to call us at (888) BEST-BUY (888-237-8289). Thanks again!"
Will not use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan, forced to get it when I purchased my grand daughters computer, Not valuable for a one time purchase, I would not get it again. I only bought the computer from Best Buy because they had the color of the computer that my grand daughter wanted, Also would have appreciated the sales person to load the word program on for me:
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .I can certainly understand that the My Best Buy Plus membership can be difficult to find the value in it. If you would like to complain about your interaction you can reach out to any of our Social Media Profiles for support Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy). Many benefits can also be seen online at https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285
Total scam to make money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give zero stars I would. This is a total scam. I was automatically enrolled by the salesperson without my knowledge or consent.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Patricia. Thanks for reaching out. We never want our customers to purchase something that they are not aware of. If you would like some help, please reach out to one of our live representatives on social media. Facebook: @BestBuy, X: @BestBuySupport, and Instagram: @BestBuy. Be sure to mention that it is in response to your My Best Buy review.
I use this membership sometimes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership is only valuable in a package deal most member deals aren’t worth it
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Thanks so much for reaching out and sharing your feedback on your My Best Buy Plus membership. I completely understand how important it is to feel like you're getting great value and an exceptional experience from your membership. We genuinely appreciate you taking the time to share your thoughts, as it helps us continually refine the service we aim to provide. For all the details and benefits of your My Best Buy Plus membership, you can always visit https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285
Where is the support?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Based on return policy with associated sellers. Or how I had to eat $200 on a declined return.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We appreciate your review, although it's concerning to hear you had a poor experience recently with a return. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Not what it was.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extended warranty discount and 60-day return. Done. It Was an outstanding program before management stripped it of everything good. The 49-dollar support is none! I cannot recommend it.
No, I would not recommend this to a friendBuyer’s remorse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shouldn’t have signed up. Don’t use Best Buy enough. Will be cancelled.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello,
Thank you for the review. We understand making it worth your while when signing up for the membership[p. There are a lot of great benefits. Here is a link that provides more information. https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM
bad service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer nevertext delays and never showed. Phone support was poor, automated system keep saying we had no order when had text verifying, actual person was of no help.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Having concerns with your delivery can be difficult. Please reach out to us on any of our social media profiles to have this notated for you. Facebook (facebook.com/BestBuy), Instagram (instagram.com/BestBuy), Twitter/X (twitter.com/BestBuySupport)
Gave me poor instructions on computor use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am extremely disapointed . Custer conned me into a different printer when he told me I would be getting the same I had , Phoned him twice, he never called back
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Thomas. Thank you for letting us know about your recent experience. Not getting the item you were expecting is difficult. We'd like to hear more and see what we can do to assist you. Please reach out with a message on social media to connect with our team. Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy)
Poor Communication about Membership
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I purchased the total membership, I was told that tech support included home visit but may be an upcharge depending on time spent. I knew that was a service I needed & was satisfied with that explanation. Now that I called for home tech service, there is an additional cost of minimum $79 (with membership) to come to my home since Sept. 2023. I purchased the membership at the end of Nov. 2023 & the contract changed but was not stated correctly to me. That should be specified in the "tech Support" section of the membership ! I am furious that I purchased this for nothing (at 179.99). I have a new computer & don't need new anything for a discount.
No, I would not recommend this to a friendTerrible service-Waste of money, It's laughable.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutly not worth the money. Finally used it to service my 85" Samsung TV. They cancelled the service twice. I hope they can make the third appointment. When they cancel appointments on you they leave a voice mail of which you cant understand what they say. They never seem to know whats going on. It's a waste of money.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there, MarcW! We thank you for taking the time to leave a review for us here regarding your My Best Buy Plus™ membership. I can certainly understand expecting support in a timely manner. We would be happy to get you the support needed on your repair. Please reach out to us via social media. Our team would love the opportunity to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. More details on the additional perks of your membership can also be found here: https://www.bestbuy.com/memberships. Thanks!
forced to buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.was forced to buy this to get a discount on appliance sale. The appliances came 3 weeks later and install was abysmal. I am making payments on the appliances that were not installed. don't think its worth it.
No, I would not recommend this to a friendHorrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason why I got this was because best buy refuses to do and exchange for something I bought that was 2 days after the return window. The only way was to get the membership. It is not worth it but It did save me from having to do an RMA for the product
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We are saddened to hear that you have not received the assistance you needed through your My Best Buy Plus membership regarding the extended 60-day return window that is provided. Your membership also gives you access to special members sales events and reduced prices on thousands of items. We would be happy to review this in depth with you. Simply contact our team via private message on Facebook (https://facebook.com/BestBuy), Twitter/X (https://twitter.com/BestBuySupport), or Instagram (https://instagram.com/BestBuy).
What did I buy?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although I get thanked by BB staff for being a BB Plus Member. They don’t seem to prioritize resolving any issue I have.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Tim! Thank you for your review of your My Best Buy Plus membership. For any questions or concerns unrelated to your membership, please reach out to us on Facebook at facebook.com/BestBuy, Instagram at instagram.com/bestbuy, or Twitter/X at twitter.com/BestBuySupport.
Missing plug
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased beats on box. The price I pay for them was to high. Because the was missing plugs . When I purchased it said everything was in there
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hey TandraM, we totally understand why you’d be frustrated! Paying full price and then finding out pieces are missing is never the experience we want you to have. When an item is sold “open-box,” it should clearly list what’s included, and if the listing said everything was there, you absolutely deserve for that to be accurate. We'd like to look into this and make sure this gets fixed quickly, the best move is to reach out to the Best Buy social team on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention that it’s in response to your My Best Buy review so they can look into the purchase details. We look forward to hearing form you!
Best Buy = Circuit City
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In the past two yrs, everytime I shop best buy I have an issue. Hey BestBuy...ever hear of Circuit City?
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Charles,
We are sorry to hear you've had less than desirable experiences with Best Buy. If you are in need of assistance, please feel free to reach out to us on social media. We can be found on: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy)
Worthless to buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless. Waste of ANOTHER $50 . They will keep trying to suck your money from you in every way they can.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, LisaB22. Thanks for taking the time to share your feedback of our My Best Buy Plus™ membership. The membership does offer a variety of benefits from free two-day shipping, an extended return time frame, and exclusive deals and offers. You can view the full benefits here: https://www.bestbuy.com/memberships. We'd like to learn more about your feedback though. Please send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), and mention it's in response to a "My Best Buy Review".