Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Buyer’s remorse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shouldn’t have signed up. Don’t use Best Buy enough. Will be cancelled.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello,
Thank you for the review. We understand making it worth your while when signing up for the membership[p. There are a lot of great benefits. Here is a link that provides more information. https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM
bad service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer nevertext delays and never showed. Phone support was poor, automated system keep saying we had no order when had text verifying, actual person was of no help.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Having concerns with your delivery can be difficult. Please reach out to us on any of our social media profiles to have this notated for you. Facebook (facebook.com/BestBuy), Instagram (instagram.com/BestBuy), Twitter/X (twitter.com/BestBuySupport)
Gave me poor instructions on computor use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am extremely disapointed . Custer conned me into a different printer when he told me I would be getting the same I had , Phoned him twice, he never called back
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Thomas. Thank you for letting us know about your recent experience. Not getting the item you were expecting is difficult. We'd like to hear more and see what we can do to assist you. Please reach out with a message on social media to connect with our team. Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy)
Poor Communication about Membership
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I purchased the total membership, I was told that tech support included home visit but may be an upcharge depending on time spent. I knew that was a service I needed & was satisfied with that explanation. Now that I called for home tech service, there is an additional cost of minimum $79 (with membership) to come to my home since Sept. 2023. I purchased the membership at the end of Nov. 2023 & the contract changed but was not stated correctly to me. That should be specified in the "tech Support" section of the membership ! I am furious that I purchased this for nothing (at 179.99). I have a new computer & don't need new anything for a discount.
No, I would not recommend this to a friendTerrible service-Waste of money, It's laughable.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutly not worth the money. Finally used it to service my 85" Samsung TV. They cancelled the service twice. I hope they can make the third appointment. When they cancel appointments on you they leave a voice mail of which you cant understand what they say. They never seem to know whats going on. It's a waste of money.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there, MarcW! We thank you for taking the time to leave a review for us here regarding your My Best Buy Plus™ membership. I can certainly understand expecting support in a timely manner. We would be happy to get you the support needed on your repair. Please reach out to us via social media. Our team would love the opportunity to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. More details on the additional perks of your membership can also be found here: https://www.bestbuy.com/memberships. Thanks!
forced to buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.was forced to buy this to get a discount on appliance sale. The appliances came 3 weeks later and install was abysmal. I am making payments on the appliances that were not installed. don't think its worth it.
No, I would not recommend this to a friendHorrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason why I got this was because best buy refuses to do and exchange for something I bought that was 2 days after the return window. The only way was to get the membership. It is not worth it but It did save me from having to do an RMA for the product
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We are saddened to hear that you have not received the assistance you needed through your My Best Buy Plus membership regarding the extended 60-day return window that is provided. Your membership also gives you access to special members sales events and reduced prices on thousands of items. We would be happy to review this in depth with you. Simply contact our team via private message on Facebook (https://facebook.com/BestBuy), Twitter/X (https://twitter.com/BestBuySupport), or Instagram (https://instagram.com/BestBuy).
What did I buy?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although I get thanked by BB staff for being a BB Plus Member. They don’t seem to prioritize resolving any issue I have.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Tim! Thank you for your review of your My Best Buy Plus membership. For any questions or concerns unrelated to your membership, please reach out to us on Facebook at facebook.com/BestBuy, Instagram at instagram.com/bestbuy, or Twitter/X at twitter.com/BestBuySupport.
Missing plug
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased beats on box. The price I pay for them was to high. Because the was missing plugs . When I purchased it said everything was in there
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hey TandraM, we totally understand why you’d be frustrated! Paying full price and then finding out pieces are missing is never the experience we want you to have. When an item is sold “open-box,” it should clearly list what’s included, and if the listing said everything was there, you absolutely deserve for that to be accurate. We'd like to look into this and make sure this gets fixed quickly, the best move is to reach out to the Best Buy social team on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention that it’s in response to your My Best Buy review so they can look into the purchase details. We look forward to hearing form you!
Best Buy = Circuit City
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In the past two yrs, everytime I shop best buy I have an issue. Hey BestBuy...ever hear of Circuit City?
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Charles,
We are sorry to hear you've had less than desirable experiences with Best Buy. If you are in need of assistance, please feel free to reach out to us on social media. We can be found on: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy)
Worthless to buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless. Waste of ANOTHER $50 . They will keep trying to suck your money from you in every way they can.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, LisaB22. Thanks for taking the time to share your feedback of our My Best Buy Plus™ membership. The membership does offer a variety of benefits from free two-day shipping, an extended return time frame, and exclusive deals and offers. You can view the full benefits here: https://www.bestbuy.com/memberships. We'd like to learn more about your feedback though. Please send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), and mention it's in response to a "My Best Buy Review".
member
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't see the advantage of having the membership, I don't use it and when I purchased from the store, there isn't any awards that's worth it
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Deals and benefits can change over time. If you have concerns you can reach out to us on any of our social media profiles Facebook (facebook.com/BestBuy), Instagram (instagram.com/BestBuy), Twitter/X (twitter.com/BestBuySupport). You can also review all the benefits currently available online at https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285
I'm not affectionate of my best buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What experience? There was no "experience" with my best buy other than paying an upgrade. Besides, the my best buy site is difficult to navigate when looking for something specific (unless, of course, one is looking to purchase.)
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thanks for taking the time to leave a review. We can certainly understand expecting our app to be functioning smoothly. We sincerely apologize for the troubles you've had with the app. However, we'd be happy to take a look into this for you. For support, please contact us at bestbuymobileapps@bestbuy.com.
Don't buy Best Buy Plus!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy keeps trying to renew my subscription, but they do not tell you anywhere on the website how to cancel this. Not a very good business practice!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi MichaelP,
Thank you for sharing your experience. I understand how frustrating it can be to deal with an automatic subscription renewal, especially when the process to cancel it isn't clear. This is not the experience we want for our customers, and I appreciate you bringing it to our attention.
We’d love the opportunity to assist you further. Please connect with us through a private message on one of our social media platforms: Facebook at http://facebook.com/BestBuy, Twitter/X at http://Twitter.com/BestBuySupport, or Instagram at http://instagram.com/BestBuy. In your message, kindly include your full name, phone number, and email, and mention that this is in regards to your My Best Buy review. Our support team will look into this for you and provide assistance.
We hope to hear from you soon so we can help resolve this for you.
Thank you,
BIG DISSAPOINTMENT!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate it! Waste of my hard earned money! I’m not going any further! Waste of my time and voice and effort as well!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, JoseP! We appreciate you sharing your experience with your My Best Buy Plus™ member. In addition to getting an extended 60-day return/exchange window on most products, as a My Best Buy Plus™ member you also receive Free 2-day shipping, and exclusive member pricing!
For further assistance with your experience, please reach out to us via Facebook (facebook.com/BestBuy), X (X.com/BestBuySupport), or Instagram (instagram.com/BestBuy) to review this for you. When reaching out via social media, be sure to mention that it's in response to a "My Best Buy Review".
Duped senior citizen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was talked into buying this membership when making another purchase…tried to cancel couple days later, was told no refunds.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello KMH2414, Thanks for calling this out! dealing with terrible service when you’re just trying to cancel a plan is the last thing anyone needs, and we totally get how frustrating that must’ve been. We want your membership experience to feel straightforward, so if you ever want to review what each tier includes, you can check out all the benefits at https://www.bestbuy.com/memberships. Our social team can also dig into what happened and help make things right; just reach out on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention it’s in response to your My Best Buy review.
No point in buying (Fraud) stop trying to sell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy is trying to sell useless service to make up for financial losses (I foresee stores closing soon like circuit city) Benefits aren't worth it (cheaper to shop elsewhere especially if sale prices are EXCLUSIVE membership only) nobody needs 60 days for returns especially if they aren't picking up larger items. (Geek Squad is ran by uneducated youths = no point in services or repairs = manufacturer and 3rd party warranty is vastly better)
No, I would not recommend this to a friendWaste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money. Sales associates would not take no for an answer. Best Buy app does not work so I could not cancel easily. Had to call 800 number to cancel. They would not cancel the first time I called and I had to call again to cancel
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .You can always reach out to us on any of our social media profiles for support if you have any issues cancelling in the future. Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Never again.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! I kept getting the run around and was told something different every time I called.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Getting the information you need is important. Can you please reach out to any of our Social Media Profiles for support. Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Terrible! My plus was assigned to the wrong accoun
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was sold this membership when I bought a scooter. I have two Best buy accounts One that is valid with a valid phone number and email address. Sales associate I explain the situation and then he sold me my membership on the defunct account but I can't even use. I then take my $25 gift card to purchase a product that happened to be open box out of signal Hill You guys do not have it so you canceled the order and took my gift card so yeah this has been all worthless.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We hate to hear you did not have the best experience recently. We strive to provide the best support, and as a My Best Buy Plus™ member, I know it's important to receive top-tier service. We encourage you to call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Our support teams would love the opportunity to learn more and assist!