Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Why does everything require a memberahip
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I shouldn’t have to buy a membership to purchase an item from the store.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, MonicaF! Although you do not have to purchase a membership to make a purchase from us, we appreciate you sharing your experience with your My Best Buy Plus™ membership. In addition to getting an extended 60-day return/exchange window on most products, as a My Best Buy Plus™ member you also receive Free 2-day shipping, and exclusive member pricing!
For further assistance with your experience, please reach out to us via Facebook (facebook.com/BestBuy), X (X.com/BestBuySupport), or Instagram (instagram.com/BestBuy) to review this for you. When reaching out via social media, be sure to mention that it's in response to a "My Best Buy Review".
Concerns
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The store not Able To find that I have total Member by my phone , manager In Chula Vista best Buy could not help me. Corporate office still could not fix my problem and because of This the new desk top computer that I purchased I am Told that is not under warranty and the lap top they are suppose to Fix they want me to pay and it’s in warranty
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Shirleyroman! We're sad to hear about your experience as a My Best Buy Plus™ member. We know it's important to get the most out of your membership, and would like to ensure your membership is appropriately attached to your account. For more information and support with your membership, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Slimy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was required to get this membership in order to get a partial refund 17 days after purchase. It felt like poor customer service and like the manager was prioritizing his own sales numbers rather than customer service. It gives me a very negative opinion of Best Buy which I’ve tried to support in place of Amazon and wal mart in recent years.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi! We appreciate you taking the time to share this with us. This definitely sounds far from the customer service we aim to provide. We would like learn more about this. For assistance, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Our support team would love the opportunity to learn more and assist!
Not sure I’ll renew.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I signed up and got a new card, all my reward certificates went away. I attempted to get online and chat, but after being disconnected I gave up.
No, I would not recommend this to a friendeverything was a fight
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.never again too expensive conflicting advice from sales staff 50 characters????????????
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Having concerns with the benefits of the My Best Buy Plus membership can be difficult. We would be glad to chat with you regarding your concerns if you would like to reach out to us on any of our social media profiles for support. Facebook (facebook.com/BestBuy), Instagram (instagram.com/BestBuy), Twitter/X (twitter.com/BestBuySupport)
Irresponsible sellers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The seller offer us this plan to better protection for the product but we have 2 months waiting for the product and still waiting, cost of the product $4300 dollars its not fair ,very sad.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Guadalupe! We're sad to hear you're not happy with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Best Buy cannot find my account
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After calling for 1.5 hours and chat, reps. cannot merge my previous Best Buy accounts with this Best Buy Plus membership. It serves no purpose if they cannot find it.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, I also like to keep all my memberships under a single account when possible. Can you reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regard to your My Best Buy review.
Best for frequent buyers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not yet found the value of this - hope to in the future.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Such a disappointment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with the after the sale, did not meet their written commitment. Will never step foot in the store, nor call, because their is no access to the local store. Management did not care if the concern was valid, nor corrected very BIG disappointment.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Thanks for taking the time to leave a review for us regarding your My Best Buy Plus™ membership, ConstanceL. I can certainly understand expecting support when reaching out. If you require assistance, or have any questions for us, please reach out to us via social media. Our team would love the opportunity to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. If you have any concerns related to your membership, here is a link with more details: https://www.bestbuy.com/memberships.Thanks!
Best Buy Plus
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just not loving it, seems that sales don’t align when you can use the coupon.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Having concerns on sales can be difficult. We are glad to chat with you on any of our social media profiles below if you need support.
Facebook (facebook.com/BestBuy), Instagram (instagram.com/BestBuy), Twitter/X (twitter.com/BestBuySupport)
Awesome scam !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete scam, you purchase the coverage just to receive the discount on the item you want and they tell you it’s free… then you see it on a bank withdrawal that auto renews each year for $100 Take money off on the front end only to collect on the back end … total scam and worthless on todays electronics nice try Best Buy
No, I would not recommend this to a friendNot happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not authorize this purchase. They did a good job of sneaking it in there. Not happy for an extra charge when I already spent so much on a new laptop and Microsoft.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .I can understand that having anything added on without noticing can be difficult. Please reach out to us on any of our social media profiles so that we can investigate this claim Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
owner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.won't log on tried several times so what good is it
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Thank you for sharing your feedback as a My Best Buy Plus™ member! Let's see what is going on with your account. Please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (BestBuy) and mention that you're contacting us in response to your My Best Buy review. We're here to help!
Terrible customer service!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The customer service to cancel the plan was TERRIBLE!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We're sad to hear you're not happy with your My Best Buy Plus™ membership. For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review.
Dont use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk dont use it as its not worth it ..............
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We're sad to hear you're not happy with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account.
Best Buy Fairlakes has been scamming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is absolute scam that Bestbuy customers are forcing on customers when you are trying to exchange anything. They claim to not be able to do anything unless you purchase this membership.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thank you for taking the time to leave a review here regarding our My Best Buy Plus™ membership. The membership does offer an extended return or exchange period, but we want to hear more about your experience and ensure that you are satisfied with your purchase. Please reach out to us on social media so that we can look into this closer. We can be found on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Please be sure to mention that it is in response to your My Best Buy review.
useless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no extra privileges, except a 60 day return policy on some items.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Not knowing the benefits of your My Best Buy Plus membership can be difficult. You can see the benefits that are available online at https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285 . If you need help reach out to us on any of our social media profiles below for support. Facebook (facebook.com/BestBuy), Instagram (instagram.com/BestBuy), Twitter/X (twitter.com/BestBuySupport)
No thanks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t help with returns so basically paid $50 for nothing
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Needing support with your concerns and not getting support can be difficult. Please reach out for support on any of our social media profiles below or review our Return and Exchange Policy online at https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. Facebook (facebook.com/BestBuy), Instagram (instagram.com/BestBuy), Twitter/X (twitter.com/BestBuySupport)
Best Buy doesn’t care
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t get anyone in Best Buy customer service to resolve my account issue. They don’t care to fix their technical issues but rather just pass you along from one call center to the next…
No, I would not recommend this to a friendForced into it; don't find value in it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this only because I returned an unopened item one day past the holiday deadline. The only way to get a refund was to spend $50 for this membership, for a net loss of $50 for an item that could go immediately back on the shelf to be resold at full price. As Best Buy does not carry much that we need or want, I resent the membership and will not be renewing.
No, I would not recommend this to a friend