Customer Ratings & Reviews
Customer reviews
Rating 4.2 out of 5 stars with 42234 reviews
(42,234 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 2 out of 5 stars
Unsure of benefits of Membership
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the cost to me - not sure what the benefits really are.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello. Thanks for stopping by and leaving your review. It's unfortunate that you've not been able to take advantage of the membership. The Best Buy Plus membership offers free 2-day shipping, exclusive member prices and sales event and an extended return period. Our Best Buy Total membership offers additional benefits such as: protection for the devices you purchase with us, 24/7 tech support for all your tech needs, discounts on repairs etc. You may view additional information on your membership here, www.BestBuy.com/totaltech. For assistance or questions, you can reach out to our chat team here, https://www.bestbuy.com/contact-us . Or connect with us by private message on any social media platform.
Rated 1 out of 5 stars
No need a membership with Best Buy in future
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will never shop with Best Buy they made me sick so disappointed their service
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hey there! We'd like to hear more about your service experience. Please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review.
Rated 1 out of 5 stars
SCAM! DO NOT BUY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Genuinely a scam. Do not purchase. The website will never recognize your membership status and you will always have to deal with customer service just to use your membership benefits.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! We appreciate you posting about your experience, although this is far from what we expect for our customers. We encourage you to call (888) BEST-BUY or (888) 237-8289 to receive assistance with your installation, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Rated 1 out of 5 stars
Not worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is little to no value of having this membership, would not reccomend it.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, LisaL! Thanks for taking the time to leave a review for us regarding your My Best Buy Plus™ membership. Our memberships are designed with everyday customers in mind, and we have different tiers to ensure that you find the right one for you. There are some great benefits to your membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you require additional support, or have any questions for us, please reach out to us via social media. Our team would love the opportunity to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Thanks!
Rated 1 out of 5 stars
Best buy is awful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy is awful. Nothing special at all about this. You NEVER get anything out of it. Another way to screw customers.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Chrissy! Thank you for taking the time to leave feedback for us regarding your My Best Buy Plus™ membership. It looks like your review may be related to a recent interaction or experience, and we would be happy to look into this closer to better advise. To get started, please reac h out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. As always, there are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. Thanks!
Rated 1 out of 5 stars
Big Ripoff!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned late (not that late) forced to purchase membership in order to get partial return price. Sounds like extortion to me.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership. This is far from the feedback that we strive to hear. We want you to be aware of the benefits of your membership, which does include an extended 60-day return window on most products. Here is a link with more details: https://www.bestbuy.com/memberships. We want you to be confident with your purchase. If you need support with returning the membership, or if we can assist with explaining the perks, please reach out to us via social media. Our team would love the opportunity to work with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please be sure to mention that this is in response to your My Best Buy review. Thanks!
Rated 1 out of 5 stars
my Best Buy plus
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I miss getting points every time spend money with y'all getting 5 to 10 dollars off for free I shouldn't have pay for credit card or my Best Buy plus to get points let us free Best Buy member get points again
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesnt work for us
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too much hype. Sales on things we never buy. Always many loopholes.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Waiting for sales on items you want to buy can be difficult. The My Best Buy Plus membership provides a 60 day window for price matching to give you a better chance of getting a better deal that would be allows under our Price Match Guarantee https://www.bestbuy.com/site/help-topics/price-match-guarantee/pcmcat290300050002.c?id=pcmcat290300050002 . Please reach out for support to any of our Social Media Profiles Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Rated 1 out of 5 stars
What a scam
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a scam! Make your customers pay to actually get any type of customer service and a normal return window. This is what happens when big companies put the competition out of business. Best Buy has lost my business.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello and thank you for your review. We would be more than happy to assist you with any questions you may have. We encourage you to call (888) BEST-BUY or (888) 237-8289 to discuss your experience or contact Best Buy on Twitter at @BestBuySupport or on Facebook here: https://bby.me/message-us. Our support teams would love the opportunity to learn more and assist.
Rated 1 out of 5 stars
Old vs New membership-Bestbuy Plus
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Normally I love Best Buy!, but some how they mixed my old membership with my new, so when I buy things, sometimes I am a Plus member and sometimes they ask me to become one. I have written them asking to clarify this problem, otherwise I give it 5 stars!
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad faith attempt at service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Aggressively pushed by salesman and never used. Made the whole shopping experience a major inconvenience. Would not recommend this store to anyone given the deals are similar elsewhere and not pushed this junk.
No, I would not recommend this to a friendRated 1 out of 5 stars
Ripoff
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Misled about recieving a free T.V. when sigining up for their membership. Now I have to go through the cumbersome process of filing a dispute becuase this multibillion dollar company wants to scam people.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Thank you for taking the time to reach out. I can definitely understand wanting to get some assistance with this. We would love the chance to work with you. Please reach out to one of our phone agents at at (888) BEST-BUY or (888) 237-8289, so that we can see what is possible. Cheers.
Rated 1 out of 5 stars
Severely dissapointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told this would help me secure a 5090. Turns out that was not the case.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Thank you for being a My Best Buy Plus™ member. We appreciate you sharing your experience and are saddened to hear that you were unable to purchase the graphics card you wanted. While this membership does provide access to exclusive sales, it also includes an extended 60-day return window on most products, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Rated 1 out of 5 stars
Poor job
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They don’t care the customers, don’t buy extensions warranties that no work never, if you don’t speak english, if you are from other countries they don’t HELP you Never, keep far away from Best Buy
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We appreciate your feedback. It does not sound like you had the type of experience that we strive to provide our customers. You can always reach out to a phone agent at (888) BEST-BUY or (888) 237-8289. If you have a social media account, like Facebook or Instagram, you can always reach out to our social media team. Hopefully, we will have the chance to get you all squared away.
Rated 1 out of 5 stars
I dont like
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont know how to unsuscribe, i want a refound now
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .If you would like support in cancelling your membership please reach out to us on any of our Social Media Profiles for support Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Rated 1 out of 5 stars
So far NOT GOOD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Joined and paid rhe $50 for the year so i could order something from the plus/total exclusive deals. The site will not let me order. It is not recognizing that I am a paying member. Even though I have both of my confirmation’s and my “welcome” email.
No, I would not recommend this to a friendRated 1 out of 5 stars
things that you bought before
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i was going to buy but it does cover things that you bought before mean i got a tv and i had 14 days to return i liked the tv but i want to try another tv but time it was new tv was delivered i would be stuck with the other tv.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not helpful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was coerced into purchasing this product by an unhelpful department manager. Will never buy anything from Best Buy again.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate you posting about your experience, although this is far from what we expect for our customers. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Rated 1 out of 5 stars
This is a scam
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing I want ever has a member price. The only time there is a member price is when an items price is inflated to make up for the loss.
No, I would not recommend this to a friendRated 1 out of 5 stars
Forced to purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Forced to purchase to return an item because it was out of the 15 min return window.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there, Salesarific. Thank you for taking the time to leave a review for us regarding your My Best Buy Plus™ membership. We want you to be confident in your purchase and the benefits of the membership, which does include an extended 60-day return window on most products. Here is a link with more details on our membership benefits: https://www.bestbuy.com/memberships. Nevertheless, if you are not satisfied with the membership, kindly reach out to us on social media. We would love the opportunity to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please be sure to mention that this is in response to your My Best Buy review. Thanks!
