Customer Ratings & Reviews
Customer reviews
Rating 4.2 out of 5 stars with 42235 reviews
(42,235 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Forced to purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Forced to purchase to return an item because it was out of the 15 min return window.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there, Salesarific. Thank you for taking the time to leave a review for us regarding your My Best Buy Plus™ membership. We want you to be confident in your purchase and the benefits of the membership, which does include an extended 60-day return window on most products. Here is a link with more details on our membership benefits: https://www.bestbuy.com/memberships. Nevertheless, if you are not satisfied with the membership, kindly reach out to us on social media. We would love the opportunity to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please be sure to mention that this is in response to your My Best Buy review. Thanks!
Rated 1 out of 5 stars
Looking for savings
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the membership because I was hopeful my 399.99 security system would go on sale.. wrong! Everything went on sale except my purchase THANKS BEST BUY. YOU PROMISED TO SAVE ME MONEY. IT JUST COST ME MORE!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
What do I think? Enjoy the review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paying a membership to get subpar pricing and lackluster customer service. Sounds like a great deal. Let me sign up by writing a bad review first.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Douglas! We appreciate you posting about your experience, although this is far from what we expect for our customers. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for additional support.
Rated 1 out of 5 stars
$50 and never used
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid $50 and never even used it. If the TV that I purchased isn't discounted within the time frame, I will have lost $50.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi! Thanks for leaving this review. For assistance, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Our support team would love the opportunity to learn more and assist!
Rated 1 out of 5 stars
Not sure why i bought it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The salesman talked me into this when i bought a TV. Honestly, I see no benefit to having this membership. As far as I can tell I did not receive anything for my money.
No, I would not recommend this to a friendRated 1 out of 5 stars
Does not add value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There are not enough offers to make this cost effective.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate you posting about your experience, although this is far from what we expect for our customers. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Rated 1 out of 5 stars
No title
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The store lied to me about the advantage Best Buy card not happy at all
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, NickD! Thank you for taking the time to leave feedback for us regarding your My Best Buy Plus™ membership. It looks like your review is related to a recent store interaction involving our My Best Buy Credit Card, and we would be happy to look into this closer to better advise. To get started, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. As always, there are some great benefits to your membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. Thanks!
Rated 1 out of 5 stars
I was forced to get it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told that I could only do a return if I purchased a membership.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership. This is far from the feedback that we strive to hear. There are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you need support with returning the membership, or if we can assist with further explaining the perks, please reach out to us via social media. Our team would love the opportunity to work with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please be sure to mention that this is in response to your My Best Buy review. Thanks!
Rated 1 out of 5 stars
No Good!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never been able to access this membership and despite many phone calls, no one has been able to help me.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Meejac,
Thank you for sharing your feedback. This is certainly not the experience we want for our customers, and I’d be happy to assist you with your My Best Buy Plus membership today. We’re here to help and ensure you can access all the benefits of your membership.
Please connect with us through a private message on one of the following platforms:
Facebook: facebook.com/BestBuy
Twitter/X: Twitter.com/BestBuySupport
Instagram: instagram.com/BestBuy
In your message, kindly include your full name, phone number, and email, and mention that this is in regard to your My Best Buy review. Our support team would love the opportunity to learn more and assist.
We hope to hear from you soon!
Best regards,
Rated 1 out of 5 stars
Wast of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tricked into getting. Was told my tv would go on sale next week and I would get money back if I had this membership. Never went on sale. Wast of money.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed member
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told by one of the representatives that i would save so much money on a big variety of items, I save a few dollars if that. Not worth the membership.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think it's a waste of money I haven't been able to use it yet. Don't see any additional discounts
No, I would not recommend this to a friendRated 1 out of 5 stars
Return membership gimmicks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Useless to me. A gimmick used to make me buy it so I could extend the return time on aTV.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service was free and should be free for members who spend money at best i don't understand why i have to pay money for this kind of service.there is no value to it
No, I would not recommend this to a friendRated 1 out of 5 stars
Loss of perks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since joining, you’ve taken away several of the benefits that led me to join in the first place. Will not be renewing unless these benefits are reinstated
No, I would not recommend this to a friendRated 1 out of 5 stars
Buying membership was a bad decision
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've seen no benefit from the membership yet. Shopping in-store or online using Reward Certificates is virtually impossible.
No, I would not recommend this to a friendRated 1 out of 5 stars
Scam
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy that the Dyson airstait I bought said 50 member plus discount but that was not true it was the same price for non members
No, I would not recommend this to a friendRated 1 out of 5 stars
wouldn’t buy it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.funny that you need a plus membership to get extended returns. this is why i shop wiht Amazon.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Thank you for your review. Aside from a 60-day Return & Exchange Promise, you My Best Buy Plus Membership also qualifies you for free 2-day shipping and promotions that are exclusive for members. To learn more about what's included, please check out www.bestbuy.com/memberships.
Rated 1 out of 5 stars
I want to cancel
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, it doesn't make any sense or offer anything different, better to be a non member
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi. You are able to cancel for a full/prorated refund at your local Best Buy, Online through our website chat, Facebook Best Buy Support, X @BestBuySupport, or on the phone at (888)237-8289
Rated 1 out of 5 stars
Why
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not seeing any difference I call into Best Buy they don’t know anything what’s the pointI
No, I would not recommend this to a friend
