Customer Ratings & Reviews

best buy is the best electronic store i come here for all my needs

Best Buy Minnetonka has provided excellent service over the decades. By excellent I mean reliable informed considerate service. I’ve used the Geek Squad service both remotely and in store and I’ll look for their help when I need the assistance they provide. I have found the products I sought and learned about the available alternatives when I am in the store.

Love that you can get a price match withing 60 days if the price drops in store

TL;DR All in all you’ll likely be more frugal without an incentive to spend money to save money. Be warned that what was an initial selling point (or, in my case, THE selling point) may be cancelled at any time(!). It was for the Buy 2 Get 1 Free on Nintendo Switch games. It was listed alongside Geek Squad, free shipping and whatever other nonsense that I seriously don’t care about. Those latter two features are still intact- for now -but who knows when those may change, become conditional or Best Buy just abruptly halts the entire program altogether. They also removed discounts on digital currency and 10% off toys, which would have been nice for family for the upcoming holidays. For the month of October 2023, a designated ‘Member Exclusive’ month, if a member spend $500 *on qualifying purchases, we get a $50 gift card. It’s an enticement and not a deal at all or even a good one. If the B2G1 was still active, sure, I’d likely buy games here and there like I normally do, add maybe a couple movies (which they are also doing away with!), a random replacement charging device or its like and probably reach that threshold by the end of the month, but not now. On top of their already average to lackluster deals just ahead of the holidays (unless it’s a limited edition eg a Spider-Man 2 PS5) WAIT UNTIL BLACK FRIDAY. There is no incentive to browse their website until mid to late November, except for possible reconnaissance. Here’s why: I’ve participated in member exclusive ‘early access’ sales for the past few years on BestBuy.com, always believing I was getting a great deal on things that wouldn’t be readily available later on. NEARLY ALL (if not all) of the items I purchased later received better sales AFTER EVERYONE HAD ACCESS TO THEM and the holidays got closer- they were all still available (likely deals with vendors) with a difference of $5-$15 less on (normally) $40-$60 items. Don’t fall for it. Some were even cheaper than Best Buy’s BEST offer at other retailers. Even sticking with BB, if you’re patient, you can get similar, the exact same or even BETTER deals by waiting and/or shopping around elsewhere from the get-go. Also of note is that while Best Buy does currently Price Match, those qualifications have recently changed and become more narrow and conditional, too. If you’re a longtime Best Buy shopper, you already know their customer loyalty programs are ‘flavor of the week’. Plus is already stale. Don’t bother with it either. If you’re a new Best Buy customer, there is zero reason to believe you’ll get your $50 worth out of this for the things you’ll actually need.

I spend the money again on this. Its worth it in the long run

So when I bought my first TV Sony Bravia 8, the sales person recommended Best Buy Plus in order to be able to exchange it within 60 days. After about 30 days I realized that this is not really the TV that I wanted and I wanted the LG G4 instead. So I just did the return. I had to pay the extra for the G4 but it was well worth it.

Excellent customer service, my refrigerator was delivered to my home this morning on time. The refrigerator installer was very courteous. After the installation he showed me all the functions and features of the refrigerator. It was a great experience overall from Michael on the sale floor to and all of the installers. Thank you so much you have a great. I will be back to buy the rest of my appliances that I need. You have a great Team.

Pretty good. I spend a lot on new tech and the protection plans are quite costly add ons. However, don’t cancel before the free warranty is over because they will cancel any and all current warranties. Prior to them changing warranty tiers you would get free home installation included in certain purchases (like mounting a tv), not anymore :( I have pulled back from Best Buy a bit, their staff can be kinda dry and impersonal, with a lot less understanding of the products they are selling. I’ve started to go to Microcenter and would be there all the time if they were just a bit closer.

I had the most amazing experience with Best Buy Mountain View. Person the customer service desk was the most amazing person I interacted with. We bought the membership and two TVs. Couple of weeks later both TVs went down in price and we got the reduced price. Membership this year has paid back close to $1200

I really don't buy a lot from BB to know if it's worth it.

Gave me a good discount.not sure about all the details. I need to look into it more.

Amazing way to save more using my plus membership. I am honestly surprised and happy that the team member convinced me this will help me save more money year round than any other cash back offers. Absolutely amazing deals and as always great customer service from best buy!!!

Great value with the membership. I was hesitant at first because of the price tag but I've already made my money back with two purchases!

This membership is one of the best yearly subscription out there. Not only does it offer great benefits, but a day after I subscribed, it gave me a 50 dollar coupon for select pc orders on top of the membership deals that were already going on. If you love shopping at Best Buy this is a must have.

Purchased an LG LED TV and the staff was really helpful, spend considerable time at the store and the salesperson helped us to our satisfaction with the umpteen questions we threw at him. Good experience

Employees are always so helpful in store with product info and knowledge about specifics. Memebers deals are really good. Notifications and emails arent overwhelming. I will keep renewing my membership.

Awesome help from Brady at Best Buy Bossier City , LA,

I can't give it a full 5 star rating yet because I haven't been able to use it much, but I look forward to the free 2-day shipping as being an option. I also appreciate the protection plan that comes with the products that I have purchased. The membership plan was explained very well, and they will also do a price match of an item even up to 60 days after the purchase! Can't beat that good of a deal.

love this membership so many perks its amazing love it

This is a valuable membership. especially where children are involved. With unlimited Geek Squad support and member prices, it is a win-win.