Customer Ratings & Reviews

In the past month, I've been using the Geeksquad services from Best Buy, and overall, it has been a positive experience. The convenience and support they provide have proven valuable in addressing my tech-related concerns. Best Buy's Geeksquad has proven to be a reliable resource for tech support in the past month. The combination of friendly staff, in-store convenience, and affordable repair options make it a service worth considering, especially for those who prefer a hands-on approach to technical problem-solving. The minor hiccups in appointment scheduling and remote support are overshadowed by the overall positive experience.

Membership was a great value, everyone was great to work with

I like to test products out myself and go threw quite a few items at a time. Returned a power supply I never got around to testing but forgot to return before leaving on vacation without realizing the return window was only 15 days. This subscription is truly worth it for the extended return policy alone. I'm willing to spend more now that I have a safety net for any purchases I make from now on.

Don’t know why I’ve never done it before. One of the best choices I’ve ever made in my life. We’re getting with Best Buy..

It's a good idea to have a membership in Best Buy. Prices can be lower, excellent help with the service people, etc.

I like it, but I don't need that anymore; it was a good experience. thx

We purchased a new LG washing machine and were recommended to sign up and purchase this membership. It was great advice, and we are already taking advantage of the benefits!

This membership has paid for itself! We were able to receive a price reduction refund on a previously purchased item. Also, we had a defective laptop that failed after the 2 week normal return date but since we had the Plus membership, we were able to exchange it at no cost to us! Highly recommend it!

Best thing I ever purchased at Best Buy. The peace of mind alone with the added protection makes it worth it. The added smaller perks are nice too. Definitely worth getting.

This membership offers great value, lots of good deals all the time, and other exclusive offers. I didn't take full advantage of it, unfortunately, but I really liked what I got out of it.

Paying a yearly membership to get the same benefits is alot more budget friendly. Think about it, before you had to spend 100s to a 1000 plus bucks yearly to maintain a membership or lose the benefits, such as 45 day returns, I need 45 day returns, those who know, know. Now you have a better choice and it costs nearly nothing. Of course this applies to people who care about this stuff and shop a lot at Best Buy. I’ve been a member for over 15 plus years and have gone thru Best Buy’s membership restructuring a few times and I like this option the best. Honestly it’s all about cost and benefits.

Membership is really a good deal. Especially when you are planning to buy a bunch of electronics stuff in a year.

Good value it pays on its own thru savings which I almost forgot i have it all this time but the moment i shop all the perks just pops at the register

As soon as I walked in service was right there asking me what am i looking for, that's on point thanks

The person at the store who assisted us in purchasing this membership was very knowledgeable and very helpful and at the time too it also made the purchase of what we were looking for less expensive. I would recommend this.

Best Buy is a good place to buy major appliances, TVs, etc. but those purchases are not made everyday. And there are many choices, so Best Buy has a lot of competition. I really don't know exactly what I get for the money I spend on the "BB Plus" membership, but I don't think it would be worth paying for. I just don't have the time or desire to want to explore and search for all the benefits of all the cards from all the retail sellers every time I make a decision to buy something.

Your Geek Squad experts and your store employees are so helpful with understanding one’s purchases, explaining what options are best for one’s situation. Since older & new technologies need to mesh sometimes and technologies change so fast, I’m grateful your stores offer these services and products.

Overall, I think it's pretty good, but I have a little suggestion to make it even better! Recently, I received a $50 certificate as part of my membership rewards, which was super exciting! However, I noticed it has an expiration date of 11/17/24. What happens if I’ve already made my purchases and don’t need anything else before that date? It seems tricky, and I wouldn’t want to lose that certificate! It would be great if certificates could stay in our accounts and be used whenever we want, regardless of an expiration date. It would add more flexibility and make the membership feel even more rewarding! Thanks for taking the time to read my thoughts! I appreciate all you do and look forward to your thoughts on this.

The membership is worth it so far. I look forward to getting more perks

Every time I've had the opportunity to shop at Best Buy, they've treated me excellently, answered all my questions, and I've received exactly what I was looking for. Very good staff.