Customer Ratings & Reviews

I haven’t used it yet however the deals are AMAZING! I get deal alerts in my email and through text so I don’t miss a thing!

Membership has been a great value to me so far. Free shipping, member exclusive deals, and extended return windows have been the main benefits I use. Also get monthly personalized deals to save even more.

Love everything about it. Gives me exclusive offers and am able to buy things ahead of time. Love everything about Best Buy.

When I tried to send my concerns about my purchase - there was a field with no explanation that I could not fill in. So my complaint/concern was ignored.

was worth it bc i bought a tv but broke when during delivery, had to go out of the country so by the time we came back the return day was up but with the membership, it was extended so it worked out for us

This is a great way to ensure your larger purchases for electronics get 60 days of return - also price matching feature is nice to have.

Signing up for My Best Buy Plus is the best dollar I ever spent. It allows you to have 60 days to return they also price match and offer prices adjustment within the guidelines is a very big savings. I purchased all my TV and appliances from Best Buy. Store sales people are friendly and great customer services.

Save your money. This is not worth it. This membership has removed deals that it had previously, Additionally, I've found no prices in this membership that Amazon didn't have. The "drops" are few and far between and even then they're so niche that I highly doubt you'd get more than 1 or 2 items a year that might interest you and even then the savings are miniscule. My first order with Best Buy Plus said that it would be one-day shipping. I understand that, during the holidays, there can be shipping delays. However, a shipping label was created but nothing happened which usually means that the order has stalled in the warehouse. After 3 days of checking tracking, I finally contacted BB support who said that the order could not be cancelled and that it would be arriving almost a full 2 weeks after I purchased it. The very same day the order changed from preparing to "shipped" and said that it would arrive the next day. The next day, the package arrived. When I pulled the items out of the box, the iPad had very clear signs of tampering and it looked like someone had tried to break the corner of the box to remove the item. If you haven't been following BB for the recent years, they've made some adjustments with their new CEO that prioritize their profits and bottom-line rather than creating a business that runs well and treats customers with respect. My Best Buy Plus and Total are transparently a ripoff designed the make customers pay for deals and temporary certificates that expire in 30 days - just enough time for the regular consumer to forget about them and not use them. The previous MyBestBuy program was superior but didn't make the shareholders happy enough. Don't give BB money for a service we used to have for free. I know I regret buying it even if they were offering $25 off the $50 membership.

a week after my purchase, the laptop I purchased was $350 less on sale. I called and was surprised at how easily my account was refunded the money.

The geek squad was fantastic. They were prompt, professional and knowledgeable of my purchase. They also gave me great advice when I asked about my purchase. I would definitely recommend this service to anyone who is interested in my experience with Best Buy. Thanks for the great service.

I actually really like the membership. For all the benefits I get, it’s a great price.

Wow! Feeling pretty ripped off about now. My Wife and I live in a small town about sixty miles from the nearest Best-Buy location. When we were in town we came in to make a purchase and we were told that this "Best-Buy +" membership would be the neatest thing since the spoon for us given the fact that we lived so far away and being disabled makes it more difficult to travel. We were led to believe that being members of this exclusive "+" membership that we had access to "THE GEEK SQUAD" that could come out and fix stuff. So, three months ago my I bought my Wife an iPad 10th generation and we also got her the iPencil that works writing and doing artsy type stufff on it and it worked great till yesterday when she had an update from apple after which installed would no longer recognize the pencil thingy. So with the confidence that i was covered because I payed an extra fifty-something buck had this wonderful Best-Buy-Plus coverage only to have the folks on the phone tell me that I could make an appointment with them for a time that we could BRING IT IN... Excuse me, but how is that any different from any other customer WITHOUT this wonderful membership plan? So I guess the only option we're left with is to wait until I can come into town so I can exchange or return it and terminate my exclusive club membership. I had to laugh at the end of the call though when the employee asked "if there was anything else he could help me with today" when all I could respond with was to ask him "what have you helped me with up till now"???

If you are a regular it is a no brainer to me. Made the money I spent on the membership back so fast. Worth it

We were looking for new TV and your salesman went above and beyond to help us

This membership is a real value for money. Member prices, exclusive sales and price match guarantee. Cannot beat it!

The membership is pretty nice I made my money back on it from the first purchase cause it was a large one but I have gotten several good deals with it since then I'd say it's worth the money as long as your into tech stuff

I joined with the premise of the video game discount. however, shortly after joining the discount was discontinued without any notice. a clearer definition of what the program is and how it works would benefit perspective buyers.

Buy this before you make a major purchase. I love the extended return windows that it gives you.

Freezer drawer rail8ng system failed. It was repaired. Then the drawer failed again. We're hoping the 2nd fix works. Repairman was friendly and courteous.

The staff are very helpful and knowledgeable in everything they sell there. I really appreciate the way they have treated and helped me in making the right purchases in what I was looking for.