Customer Ratings & Reviews

I’ve had to return 2 TVs and been on the phone with Total Care and each time is very pleasant. They customer service agents are knowledgeable and want to help you with your issue. They actually seem to truly care and want to fix any issues and they made sure I was happy. There isn’t anything bad I can say. This is a game changer and I’ll continue to keep this service! Thank you BestBuy!

If you shop at Best Buy a lot, I think this membership has some great value. Back in the day you’d get a perk if you spent a certain amount annually at BB. That went away and was replaced by a paid membership. If you’re shopping at Best Buy, you can pretty quickly get a dollar for dollar return on your investment. For the money, yes I’d recommend it.

The sales person that handled my iPad was great. Excellent from start to finish. The sales person that handled my TV on the other hand was less than excellent. Much less. He wheeled my 65 inch TV out to the curb and said there you go… i’m 77 years old so I had to go back in and ask for someone to help me put it in my vehicle and he seemed like he was OK to help but reluctantly. Again the guy that did my iPad was great.

Love the membership discounts! If you consistently buy tech or appliances, this is the way to go!

I have had no problems with Best Buy since I purchase my items with Best Buy.

I love the perks. As I am a Gamer, I will admit what initially got me was the sales they had on switch games and digital currency. I have since used my membership to buy the little things I've been holding off on like a photo printer. I have since already saved more than enough to warrant the price of the membership and it's only been 3 months since I signed up. It's just savings from here on out.

Initially the service at the Geek Squad level was below average but the upper management came thru to show value in the membership

I love any Apple products. Especially this IPad. My other IPad ran out of storage so this time I got more on this one. Easy to use.

Got cancelled because you tried to use an expired best buy card. Had to call 3 different numbers then was given a link. Not cool.

My membership was the best decision I made. Taking advantage of prices

It would matter more if I purchased electronics regularly. For someone who primarily uses this for accessories, toys, and collectibles, this hasn't been super helpful. I haven't gotten early or priority access to anything that I buy regularly; there usually isn't a discount using this either. I'll hold onto it for a year to see if it changes, but it doesn't look like I will be renewing this membership.

I’m a devoted Best Buy customer so being a member really works for me and my family. It saves money and all the extra perks are more than fair. I highly recommend it.

It’s a pretty good value. Not as many values that I thought there would be. Discount not as good as I thought they would be.

The membership pays for itself with the access to GeekSquad support. I should also mention my experience with Cameron at the St Peters, MO store was phenomenal. He is an absolute gem of an employee and you guys are lucky to have him!

Really have enjoyed the membership whenever I have any problems it's just a matter of calling or going into the store. The customer service has really been great.

I highly recommend the Best Buy plus membership. They offer a lot of sales to members and you can’t beat the return policy. I’ll definitely be renewing my membership.

Member prices and additional discounts.. But it could be better of members can get more discounts on all purchases

For someone who buys as much tech as I do and always wants to score the best deals and access to quality products with expert advice, this is a no-brainer!

I bought a laptop and the membership to get a discount on the laptop. I was supposed to get 2 $25 reward certificates due to the membership. I received them, and then tried to make purchases using them within the 1 month promotional period. One of them correctly went through, but the item the second certificate was supposed to apply to, Best Buy cancelled the order because they didn’t have it in stock. That’s fine, I’ll order something else, but the credits just said pending and hadn’t been returned to me after a week. I contact support (within the promotional period) and they assure me they’ll be returned within 5 days. I explicitly ask if they’ll go through because 5 days from now wouldn’t be within the promotional period. They assure me they will. Of course they don’t, so I contact support again a few weeks later. They redirect me to rewards, say they’ll fix it, and then assure me that they’ll send me an email within 48 hours to update me. No email update. I left every conversation with support feeling positive, like I was being helped, but then all the promises were empty and nothing was ever actually fixed. I’ve wasted too much time on the phone and online with the support chat, where I literally saved the chat transcripts that promised resolution. I will not be renewing this membership. Rewards only save me money if I can actually use them.

Each of the sales associates my wife and I worked with (Anthony and Diego) have been wonderful. We have refurnished our entire kitchen appliances and added a full home audio over the past year while working with both of them for our house remodel and they have been great. We were able to take advantage of the membership pricing.