Customer Ratings & Reviews
Customer reviews
Rating 4.2 out of 5 stars with 41261 reviews
(41,261 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 5 out of 5 stars
Love the Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Geek Squads help if I have a question, always pleasant. Your stock availability is excellent as well. Will continue to shop at Lowes. Thanks
I would recommend this to a friendRated 1 out of 5 stars
Wrong product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy sales person sold my wife an otter case for her new Apple 17 phone. She bought it and then found out it wouldn’t fit her phone. The sales Person sold the wrong size for the wrong phone. It cost my wife over an hour more between driving and taking it back to your customer service desk.
I would recommend this to a friendBrand response from Memberships Expert Team
Posted .We understand the frustration when something goes wrong with a purchase. For support, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support team would love the opportunity to learn more and assist!
Rated 3 out of 5 stars
Auto renewal is a con
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I feel any service/membership that requires auto-renewal is shaky at best. Auto renewal is a rip off gimmick. If the service/membership is beneficial to a customer…they will choose to renew. BB should be above such shaky gimmicks
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there, MichaelC! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership. I can understand wanting the ability to decide whether to renew your membership or not. Please note that if your membership lapses or is not renewed, all associated Best Buy Protection Plans are cancelled as well. The plan is auto-renewed to ensure that your benefits are not interrupted. Please note that you are able to cancel the membership at any time on your own. We want you to be confident in your purchase, and to be aware of the benefits of your membership. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you need support, or if we can assist with further explaining the perks, please reach out to us via social media. Our team would love the opportunity to work with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please be sure to mention that this is in response to your My Best Buy review. Thanks!
Rated 5 out of 5 stars
Great Value if you shop at Best Buy even 2x/year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership is worth every dollar. And certain times of the year it is basically free with a purchase. Within two purchases of $100 or more, you basically get your money back through the savings. $100 headphones for $75.
I would recommend this to a friendRated 5 out of 5 stars
robot did a great job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.called to cancel membership today. robot was very efficient and helpful; everything is done in a few minutes.
I would recommend this to a friendRated 5 out of 5 stars
Happy Member
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've really enjoyed being a member with Best Buy. The reward system is fair, and Best Buy does a great job at communicating with their members.
I would recommend this to a friendRated 5 out of 5 stars
GET THE BEST BUY PLUS MEMBERSHIP
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly this is such a good deal, and you get access to so much!
I would recommend this to a friendRated 5 out of 5 stars
Best Buy Plus Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend this membership to others. This membership is a real value. It provided discounts to merchandise and limited geek squad services for a fraction of what it would have otherwise cost me.
I would recommend this to a friendRated 5 out of 5 stars
BBuy plus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Found it to be of good value and provides access to better discounts on items
I would recommend this to a friendRated 5 out of 5 stars
Good deals
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the membership. Come with greats deals, at first was hesitant, but overall we love it
I would recommend this to a friendRated 3 out of 5 stars
Hasn’t helped me.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My computer fan stopped working 2 months after purchasing. Couldn’t get anyone at Best Buy to talk on the phone to answer if it was a HP or Best Buy warranty issue. Gave up after 3 days and sent it to HP and got it back about a month later. Not worth it.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Catherine! Thank you for sharing your feedback. We're sorry to learn that the My Best Buy Plus membership hasn't quite lived up to what you were hoping for. We recognize that memberships aren't a perfect fit for everyone, and we want to make sure you're fully aware of all the advantages it offers. For more information or support with your membership, please call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. Thanks!
Rated 5 out of 5 stars
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Membership is great. Love the extended price match window.
I would recommend this to a friendRated 5 out of 5 stars
Value for membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Updates and daily or weekly deals are frequent but not overwhelming. Not every offer is ideal for you but are nonetheless a real deal. I have started helping family members get what they are looking for and build to my benefit. Will renew.
I would recommend this to a friendRated 5 out of 5 stars
BEST BUY PLUS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I WAS ABLE TO PURCHASE MORE POKEMON CARDS AS A RESULT, QUICK AND EASY SIGN UP PROCESS.
I would recommend this to a friendRated 5 out of 5 stars
Worth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Free 2-day shipping with no minimum purchase Exclusive member-only prices on thousands of items Exclusive access to sales, events, and high-demand products
I would recommend this to a friendRated 5 out of 5 stars
Samsung wireless charger
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with my s24 samsung cell phone- fast and easy to use
This review is from My Best Buy Plus™ Yearly Membership
I would recommend this to a friendRated 5 out of 5 stars
Excellent Tesla Charger
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Tesla Charger Charges quickly, works every time, and has a sleek design. Makes owning a Tesla even better!
I would recommend this to a friendRated 5 out of 5 stars
Great membership.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having the membership has been very beneficial With savings and having extra attention from the Geek Squad. We’ve bought several items and will continue.
I would recommend this to a friendRated 5 out of 5 stars
Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm excited about this membership and look forward to big savings.
I would recommend this to a friendRated 5 out of 5 stars
I appreciate the membership.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful staff, and knowledgeable, they answered all my questions.
I would recommend this to a friend
