Customer Ratings & Reviews

If I could do less than one star, I would. I purchased an iPad and the Plus membership with the commitment of the sales person that of the price of the iPad decreased over a 30-day period I would get an email informing me and I could go into the store and get that amount credited. 1. The next week the identical iPad in the same store was $95 less. 2. I did not receive an email notifying of me of this. I found out by going to your web site. 3. I go to the site and they are unable to credit me the savings unless I disassociate the Apple user id from the device and then come back in. The device was a gift for my 83 year old mother who has difficulty Navigating technology. I had gotten the iPad configured for her by then to dissassociate the Apple ID for a couple of days so I could gonna l to the store and then try to set it back up for her. This is unacceptable and was not explained to eat the time of purchase. While not completely worthless, the purchase of the membership was about 99.9% unless to me. I do not see myself purchasing at Best Buy again and will pass on my poor experience to others if asked. They deserve to know of the caveats that your sales associates and customer service associates do not inform you of when they are happily taking your money

Tv is awesome,clear picture! Would Buy it again! Samsung only!

Honestly I really havent had a chance to utilize this membership outside of an initial purchase and kind of just gets forgotten. Might be an opportunity here for BB to remind members what it is that they get with this membership.

I’m very happy to choose this package for my purchases.

This membership is great. It has saved me money already.

Great picture. It was a perfect size for my wall easy to install.

I have already saved and received over 400.00 in rebates with the membership

I'd like to honestly say that the My Best Buy Plus membership is well worth it. It essentially pays for itself through significant member discounts amounting to more than the cost of membership itself. I always like to have the offers to members that aren't available to regular customers.

A couple of weeks ago we contacted the Geek Squad team about an issue that plagued our streaming ability. the 2 gentlemen were very helpful in resolving the issue. We were able to improve the situation and they had the answers to get the Optimum service corrected and thus the problem solved. Thank you again

Worst customer service I have ever experienced. I dont know why I even bothered getting this service. The price of my item changed 3 times I was never reimbursed the difference. My issues were never concerned. One representative told me they will give me a gift card for scratches on my fridge I declined it and he told me to sell it or give it to someone else and proceeded to send it to my house voiding any further compensation I could get for my more major issue of the delivery service not delivering my fridge . I lost over $500 in food any medication due to this issue. Each representative gave me a different answer each more ridiculous then the next. The delivery guy came to my house and never rang the doorbell or knocked on the door to tell us he is there and left. We rescheduled for 5 days later because that was the soonest appointment and he came (i stayed in the front door waiting to make sure i see them) he told me its raining do u want to reschedule for another day while standing in my kitchen. I offered a tarp or blanket to put on the fridge he said no if theres any electric issue it is my fault. He proceeded to leave the fridge outside in the rain while taking my door down. The amount of anxiety I experienced in that time frame was insane. Never buying at best buy ever again.

Great add item for new computer that I purchased. Definitely thumbs up!

First of all let me say that Best Buy is Number 1 on my List for everything....it's my go to! I love all the perks with the Membership The price for the membership is actually worth it I had to give it a 5 Star I'm so pleased with it!

Well worth the money even if you don’t shop there everyday!!!

Prettty good it was very good and I throughly enjoyed it

Have yet to see any real value. I wouldn't call them perks, just paying for what would come standard as in not a 14 day period return policy with an unbelievable stipulations. What's more is the pricing is never "good" or a deal as this is far surpassed in payments elsewhere, especially the warranties. By the time is all said and done, you're hundreds to thousands of dollars more with difficulty of returning or replacement and this is with everything from computers to stereos, tvs. Stuff that has plagued Best Buy for decades before Amazon and the IoT. It was more you don't know and they play on people's ignorance. Other issues, they make you feel like you're getting a great deal and that they are somewhat of a specialty store carrying anything, but they don't and simple things too. I wish it was worth it, I have to use it. Just re-upped last year, certain is was going to be worth it... I've been shopping at Best Buy since the mod 90s. 29 years.. and it's more dismal than ever and they know this.

The new HP Computer has been installed for about 3 weeks, and working very well.

Cole was very helpful in finding the correct item we needed. We saved a lot of money by using our great membership!!

I've tried on several occasions to log into an account that refuses access. Doesn't matter if I change the password or follow any steps outlined, it just refuses to acknowledge any attempt. Always the same message : "we're experiencing technical issues, please try again later." I managed to login 1 time and set up everything, however since that date... just garbage.

Good value for the money, I’ve had it for a while, handy when making a purchase.

At first, I declined the BB membership, but finally enrolled and it turned out to be very positive. Got special member-only pricing on several things throughout they year which paid for the membership itself 3 times over. Will be renewing next year as well. It really does pay for itself.