Bose® - SoundTouch® 20 Series III Wireless Music System - Black

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There's a world of music out there. And the SoundTouch® 20 wireless music system is the easiest way to play it throughout your home - wirelessly. It connects directly to your home Wi-Fi network without any complicated equipment. Place this compact system just about anywhere around your home and enjoy clear, room-filling sound. It's part of an entire family of wireless products for every room of your home. A free, powerful app lets you explore millions of songs from music services, Internet radio stations and your stored music library. And with SoundTouch®, you can play any of that music instantly, without a phone or tablet. Simply press one of six presets on the speaker or remote, and your favorite music starts.

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What's Included

  • SoundTouch 20 Series III Wireless Music System
  • Remote
  • USB cable, power cord
  • Owner's manual

Ratings & Reviews

Overall Customer Rating:
97% of customers would recommend this product to a friend (697 out of 726)


Smart Enabled

Get access to a world of instant entertainment with this product. Just connect to the Internet and stream movies, listen to music, and access a wide variety of other content.

  • Spotify
  • Pandora

Enjoy your favorite music in your bedroom or office

Compact design makes it easy to place this speaker on your kitchen counter or in your living room for high-quality music anywhere.

Built-in Wi-Fi

Connect to your home network easily.

Bluetooth technology

Lets you wirelessly pair with your compatible smartphone or tablet.

Auxiliary and USB inputs

Simple wired connection to your smartphone or tablet.

SoundTouch® app integration

Access music services like Spotify and Pandora and use your compatible smartphone or tablet like a remote (app download required).

Works with Amazon Alexa

Voice control your music by telling Amazon Alexa what to play

6 preset buttons

Save your preferences for instant access to your favorite music.

Overall customer rating

would recommend to a friend

Expert rating




  • Anyway, because the product is great and works beautifully when it does work, I am going to take some time and get on the phone with Bose (per the instructions in this forum) and have someone walk me through the process.Shopper75225
    See all reviews that mention instructions as a con
  • Rating: 5 out of 5 stars

    Great sound


    I originally purchased the Soundtouch 10 as I thought it would meet my needs. I live in a condo and have a small living room. The Soundtouch 10 was returned shortly after getting home, setting it up and listening to it. I purchased the Soundtouch 20 series III in it's place and am very happy with it. It has WiFi and bluetooth connectivity which gives me a range of options. Setup took all of 10 minutes and that included signing into my Pandora, Spotify and iHeart radio accounts. Sound is superb, full and rich. Much better than the Soundtouch 10. I also connect my Macbook Pro to the unit via bluetooth so I can listen to the music collection in iTunes. The remote that comes with the unit is fine but I am using my Harmony remote with it and the Harmony controls everything just fine. Overall I am very happy with the unit. The sound quality is much better than the Soundtouch 10. I would not recommend the Soundtouch 10 to anyone unless they are trying to use it in a room the size of a closet. The Soundtouch 20 more than fills my living room with high quality sound. My only gripe is I wish the unit would display the time of day (digital clock) when it's powered off. Nice job Bose, I am very happy with this purchase!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Flexible wifi speaker from trusted name

    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am a Bose fan and when I found out that they have wifi speaker, I was hooked. I use my Soundtouch 20 every day. But let's be fair and compare its features. The presets are nice feature, where you don't even need to have your phone around and you just need to press the preset to listen to your playlists. Note that it only store 1 playlist into each preset number. Bluetooth is nice. I connect my Lenovo Horizon 27 All-In-One PC to the speaker via bluetooth. Every time I turn on my computer, or wake it up from standby, it connects to the speaker right away. (Also a bad thing when I'm listening to my Spotify, the music was interrupted and it connects to the PC which has no sound yet, until you play something. If I want to go back to my Spotify, I just hit 1 of the preset number). The remote is a good thing to have. You can press 1 of the 6 presets, pause music, or skip to next song. It does not need direct contact to the speaker to work. I have not tried the Airplay feature yet so not sure how it works. It has a AUX connection, which is good to connect your TV or other source to the speaker. And don't forget, this one has the quality sound, which is expected from Bose. You can adjust the Base from the controller App. No treble adjustment, however. No distortion when turn on max. It is overall a nice sound in a nice package. Now my only problem is to fork out $200 for another Soundtouch speaker :-(

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Bose Clarity...Bose Quality!!!

    • My Best Buy® Elite Plus MemberElite Plus Member

    +++++ +Easy set-up with the app...set up 4(3 20's, 1 10)...from the app you can control alot(volume, on/off, groupings, content)...the app. loads to mutilple devices with your settings,etc( I have the app. loaded to 2 samsung tablets) +Presets allow for immediate loading of content....(Your Stations) +Great separation of instruments, voices...pure, true to the recording...classic Bose approach to delivery of music...full and robust... +Has an Aux for a 3.5mm headphone connection...using 1(20 SoundTouch) for my kitchen TV...dialogue and sounds are clear and pleasing to the ear....balanced delivery...including Spurs Games... +Bluetooth connection on each device is a plus... ------(minuses) -Fear if the app. crashes....time to troubleshoot and set up again...My hope is that the app. is stable even with updates(I'll find out)... -No control of bass & treble...You better like Boses' Engineers approach to music and sound... -No portable unit to take outside...10's, 20's all need to be plugged in... -Cannot play some music thru the Entire source, YouTube, etc...You could connect 1 device to the BlueTooth but not the system..can only use/access content within the app.(Internet Radio, Sirius) even Amazon Music within the app. is limited to their playlists(cannot access my purchased music from my tablet...thru a computer? Haven't tried)

    I would recommend this to a friend

    • Brand response

      Bose support

      Thank you for being a loyal Bose customer. We appreciate the detailed review explaining the many ways in which you are enjoying our SoundTouch speakers. There are a few things that we'd like to help with. The bass on these speakers is adjustable through the SoundTouch app. In the SoundTouch app, choose EXPLORE > SETTINGS > System settings. Select the system to adjust. In the BASS ADJUSTMENT section, use the + and - buttons to adjust the bass level. We also have a helpful article to help with Bluetooth rebroadcasting for any music source: If you'd like help making that happen, you can reach our dedicated line for Soundtouch wireless specialists at 800-905-2156 and we’ll be able to help you with that. Bose

  • Rating: 5 out of 5 stars

    Not Consistent but Love It Anyway

    • My Best Buy® MemberMember

    I have purchased the Bose Wave, 10 and 20 for my home audio system, and now about to purchase the 30. The sound quality just can't be beat, from the smallest speaker and up. However, I do NOT love the Soundtouch App--I spend way too much time reinstalling it because after some time it doesn't recognize my speakers. Total craziness. Anyway, because the product is great and works beautifully when it does work, I am going to take some time and get on the phone with Bose (per the instructions in this forum) and have someone walk me through the process. I have avoided calling because I don't have the time to spend on this issue. I have called before but that was at initial setup and not to this degree. Since I can also use the speakers separately, that is an option that I choose regularly. Each speaker has 6 presets so it allows for tons of stations if you have multiple speakers plus Pandora, Spotify (my favorite), SiriusXM and others. When it's time for a party, I MUST have the full blowout sound playing simultaneously (for indoors and out) and it does not disappoint--I really don't even need all of the speakers for this effect. I don't think the competition can measure up; I spent a lot of time going back and forth trying to decide before purchasing. The speakers are sleek, gorgeous and fit in most spaces with a rich, crisp sound. I made the right decision...

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Balanced sound with excellent bass.

    • My Best Buy® Elite Plus MemberElite Plus Member

    My wife loves the previous Bose Bluetooth speakers we have owned. Last one was the Soundlink Bluetooth III. She actually did not want to get this new one, but I talked her into it. We hooked it up and replaced the old Soundlink. Every bit as clear in the mids and highs, if not clearer. Main difference is the bass. We find the bass to be deep (not subwoofer deep but very present) and clean. The addition of the app on the phone and the computer to hook up via Wi-Fi and not just Bluetooth really widens the options for this device. We have it in the kitchen area and can choose from Amazon, iTunes and other music services with ease. Works fine with the Echo (was a little bit picky to set up). Overall, we really preferred this unit to the Soundtouch 30. Definitely good sound from that unit, but we found the bass a bit "too" much for our taste given the application (and our HT system has dual 800 watt subs). All in all, a very good performer for specific applications. Good build quality and lots of connectivity options. Very pleased.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A Very Nice System!

    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was at a Best Buy store when deciding to purchase a speaker system and the sales person DID NOT recommend Bose, saying that it was not that good and was difficult to set up! He was pushing the Sono Sound System pretty hard. I used the demonstration feature at the store and thought the sound was good. My first purchase was the smaller Bose Soundtouch which is good, but moved that unit to my bedroom and purchased the next larger unit for my kitchen/familyroom area. What I like about the Bose system is: 1. Easy to set up 2. I can play different music in different rooms or I can have them play the same music at the same time 3. With the app, I can turn on the music using my iphone and adjust the sound or shut one or both speakers off 4 The sound is really good for the price 5. The fact that I can add to this system 6. I can turn the unit on or off using the button on the speaker unit and change my music using the preset buttons (great when I don't have my phone near by) 7. With this larger unit, it will show the name of the song playing and the artist. Overall very please with Bose and may continue to add to this system. I am so glad that I did NOT listen to the Best Buy salesperson and did my homework by reading the reviews and trusted my instincts!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Just do it

    • My Best Buy® MemberMember

    I have an old original SoundLink....and I have a new Soundlink Mini II that I absolutely love (great for travel/staying in a hotel room - great speakerphone, too.). After deciding that I wanted streaming music capability beyond pairing my phone with a speaker, I bought an Amazon Echo and loved it but found the sound 'wanting.' Bought an Echo Dot to pair with one of my other Bose speakers. Didn't like the fact that the speakers went into standby after 20 minutes - wanted to be able to talk to the Dot and have it answer any time. Tried a UE Boom 2 because supposedly it stays on all the time when plugged in, but it was really not the right solution for an indoor, quality sound application. So i just broke down and bought this Soundtouch 20. Ahhhh...finally...quality sound. NO, it's not audiophile quality, but the sound represents compromises that maximize the small form factor. And it will play my Dot....and yes, it shuts down after 20 minutes but at least there's a remote to turn it on...or the app on my iPhone...or the app on my computer. And the 6 presets are awesome for playing my Amazon music or iHeart Radio. It pairs nicely with the Dot. Alas, I ramble. If you are thinking about buying one, just do it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Hopefully it lasts long

    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is my second speaker system from Bose and no complaints with the sound quality. I purchased Sound Touch Series II in Nov-15, but Apple Play / Wi-Fi functionality died immediately after Bose Warranty expired in Nov-16. Best Buy Geek Squad tried repairing it, but it didn't work. Finally Geek Squad agreed to exchange that, but since this model was no longer in stock, they refunded me the amount which is very less then the amount I paid. Best Buy told me that they refund amount based on the current market value of the product. (surprise to me, I'll never buy Geek Squad Plan again). I had to spend additional $250 to buy a new Series III speaker (because I like the sound quality of Bose). I am not happy with: 1. Quality of the speaker from a premium / expensive company like Bose. Speaker died in less than 13 months. Are they expecting us to buy speakers every year? 2. Best Buy Geek Squad Plan - It's just a waste of money because if the model is outdated, they will refund you very less money with which you can't even afford a low quality system available in market.

    No, I would not recommend this to a friend

    • Brand response

      Bose support

      Thank you for being a loyal Bose customer. It is thrilling to read your passion for the sound quality that our SoundTouch products are capable of producing. We wanted to let you that our product support team is available to contact us directly as well whenever any questions or concerns arise. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST. Bose

What experts are saying

Rating: 4 out of 5 stars with 2 reviews

Click to visit alaTest website
The analysis of all aggregated expert reviews shows that the reviewers are positive about design, usability, size and reliability. Using an algorithm based on product age, reviewers ratings history, popularity, product category expertise and other factors, this product gets an alaTest Expert Rating of 88/100 = Very good quality.
  • What Hi-Fi? (UK)Rating, 4 out of 5What Hi-Fi? on April 4, 2016
    Bose SoundTouch 20 Series III review
    A solid showing, but sound quality doesn't quite match the competitionFull Review
  • 11, 2015
    Bose SoundTouch 20 Series III review
    There's no doubt that Bose has a good reputation for wireless speakers. But previous models from the Bose SoundTouch series haven't been without their issues. Now at their third attempt, we fully expect that Bose will have fine-tuned theirFull Review

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