Dell - XPS 13.3" 4K Ultra HD Touch-Screen Laptop - Intel Core i7 - 8GB Memory - 256GB SSD - Silver With Black Carbon Fiber Palm Rest

Name: So many technical problems
Item: Dell - XPS 13.3" 4K Ultra HD Touch-Screen Laptop - Intel Core i7 - 8GB Memory - 256GB SSD - Silver With Black Carbon Fiber Palm Rest
Rating: 1
Author: lbelzer

Model:XPS9370-7187SLV-PUS

SKU:6221708

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Specifications

Key Specs

Backlit Keyboard
Yes
Screen Size
13.3 inches
Screen Resolution
3840 x 2160 (4K)
Touch Screen
Yes
Storage Type
SSD
Total Storage Capacity
256 gigabytes
Solid State Drive Capacity
256 gigabytes
System Memory (RAM)
8 gigabytes
Graphics
Other
Processor Speed (Base)
1.8 gigahertz
Processor Model
Intel 8th Generation Core i7
Processor Model Number
i7-8550U
Operating System
Windows 10 Home
Battery Life
19 hours
Battery Type
Lithium-ion

General

Product Name
XPS 13.3" 4K Ultra HD Touch-Screen Laptop - Intel Core i7 - 8GB Memory - 256GB SSD
Brand
Dell
Casing Material
Aluminum
Model Number
XPS9370-7187SLV-PUS
Color
Silver With Black Carbon Fiber Palm Rest
Color Category
Silver

Feature

Windows Features
Windows Hello
Keyboard Touch Screen
No
Backlit Keyboard
Yes
Cooling System
Air
Operating System Architecture
64-bit

Ports

Headphone Jack
Yes
Number of Thunderbolt Ports (Total)
2
Number of Thunderbolt 3 Ports
2

Display

Screen Size
13.3 inches
Screen Resolution
3840 x 2160 (4K)
Touch Screen
Yes
Display Type
Touchscreen Widescreen LCD

Storage

Storage Type
SSD
Total Storage Capacity
256 gigabytes
Solid State Drive Capacity
256 gigabytes
Solid State Drive Interface
PCIe
Hard Drive Accelerator
None

Memory

System Memory (RAM)
8 gigabytes
Type of Memory (RAM)
LPDDR3
System Memory RAM Speed
1866 megahertz
Cache Memory
8 megabytes
Number of Memory Sticks Included
3
Media Card Reader
Yes

Graphics

Graphics
Other
Graphics Type
Integrated
Video Memory Type
Shared

Processor

Processor Brand
Intel
Processor Speed (Base)
1.8 gigahertz
Processor Model
Intel 8th Generation Core i7
Processor Model Number
i7-8550U

Connectivity

Internet Connectivity
Wi-Fi
Bluetooth Enabled
Yes
Embedded Mobile Broadband
None
NFC Enabled
No

Network

Wireless Networking
Wireless-AC
Ethernet Card
10/100/1000

Compatibility

Operating System
Windows 10 Home

Included

Blu-Ray Player
No
Optical Drive Type
None
Included Software
Microsoft Office (30 days trial) and McAfee LiveSafe (12 months subscription)
Additional Accessories Included
USB-C power adapter

Power

Battery Life
19 hours
Battery Cells
4-cell
Battery Type
Lithium-ion

Dimension

Product Height
0.5 inches
Product Width
11.9 inches
Product Depth
7.8 inches
Product Weight
2.8 pounds

Audio

Audio Technology
MaxxAudio Pro
Speaker Type
Stereo speakers

Certifications & Listings

ENERGY STAR Certified
Yes
EPEAT Qualified
No

Warranty

Manufacturer's Warranty - Parts
1 year
Manufacturer's Warranty - Labor
1 year

Other

UPC
884116277187

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Reviews

Customer rating

56%would recommend to a friend.

Write a Review

Show only Verified Purchases

56%

would recommend to a friend

Page 1 Showing 1-8 of 9 reviews

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Rating 1 out of 5 stars with 1 review
So many technical problems
Posted 2 years ago.
I loved the look and feel of this laptop, but it stopped working after 11 months. I bought it from in April 2017. In March of 2018, it stopped working. I sent it back and they had to replace the battery, hard drive, heatsink, and main logic board. A few moths after that, after the one-year warrant expired, the battery stopped charging. Keep in mind, this it THEIR replacement battery. When I called tech support, they would not even talk to me unless I bought an extended warranty. Even though they replaced the parts only a few months ago, since the laptop itself was beyond the original warranty, they would not talk to me. It was almost $200 for the extended warranty just for them to talk to me about faulty parts they used! Now I am just out $1200 and have to but a new laptop. Lenovo?
No, I would not recommend this to a friend
- Brand response from YourDellTeam
  Posted 2 years ago.
  lbelzer,
  
  We're very sorry to hear about the situation that you described with your computer. We will pass this review on to our Customer Support Team so that they are aware of the situation. We hope that you are able to charge your battery again soon.
  
  If you would not mind reaching out to our Support Team via Email and providing your contact information and the Service Tag number for your computer, we can see if we can further assist you - awsocialmedia@dell.com. Please use your username from this review as the Subject Line of your Email.
  
  If you have additional questions about your computer you can always view our Product Support Page here - https://dell.to/2ORM0WW.
  
  Best,
  Bryan
  1-800-624-9896
Features
Quality
5 out of 5

Value
5 out of 5

Ease of Use
5 out of 5

Rating 5 out of 5 stars with 1 review
Worth every penny!
|
Posted 3 months ago.
Owned for more than 2 years when reviewed.
Features
Quality
5 out of 5

Value
5 out of 5

Ease of Use
5 out of 5

I have had this computer for over 2 years and it is still going strong. I love watching Netflix and Youtube with the crystal clear display. I enjoy the touchscreen feature and the fast responsiveness. I have no need to upgrade my laptop because it is one of the best in the market.
Features
Quality
5 out of 5

Value
5 out of 5

Ease of Use
5 out of 5

I would recommend this to a friend
Rating 1 out of 5 stars with 1 review
Stopped working after 2 months. Known issues with
Posted 2 years ago.
Two months after buying the XPS 13 from best buy it wouldn't turn on. The LED under the touchpad flashes orange 3x, the white 3x, then repeats until it shuts down. Total tech support rep diagnosed it as, " real problem." Wow, very insightful. Reading the Dell community page this computer is known for faulty batteries and motherboards with a lot of failures out of the box. Save yourself some trouble, avoid Dell. Still waiting on geek squad to figure it out.
No, I would not recommend this to a friend
- Brand response from YourDellTeam
  Posted 2 years ago.
  William,
  
  Thanks for your review. Have you tried to reach out to Dell's Technical Support Team? You can always contact them here with any concerns that you have: http://dell.to/2sH7Qlm.
  
  We hope that Geek Squad is able to help you with the issues that you're having but if not please don't hesitate to reach out to Dell directly.
  
  If you have additional questions about your computer you can read our Product Support Page here - https://dell.to/2ORM0WW.
  
  Best,
  Bryan
  1-800-624-9896
Rating 4 out of 5 stars with 1 review
great for travelling
|
Posted 1 year ago.
Needed small-ish machine for travel and being able to stay connected. Great size, light weight and battery lasts long enough.
I would recommend this to a friend
Rating 5 out of 5 stars with 1 review
Solid Performer for the price
|
Posted 1 year ago.
Great laptop for traveling or taking to class. Great battery performance when in eco mode (roughly 11 hours). Fan can get loud at times especially when doing something intensive, but most laptops would have the same issue. Definitely worth a pickup if you're looking for a premium laptop.
I would recommend this to a friend
Rating 5 out of 5 stars with 1 review
Very speedy, durable laptop
|
Posted 2 years ago.
This labtop is speedy and its battery life very durable. The lighted keyboard and touch screen make it easy to navigate, and the combination of an i7 chip, adequate 8 GB RAM, and 256 SDD memory means it's far speedier than our previous laptop. So far, we like it just fine.
I would recommend this to a friend
Features
Quality
5 out of 5

Value
4 out of 5

Ease of Use
5 out of 5

Rating 5 out of 5 stars with 1 review
Great laptop exalant screen
|
Posted 1 year ago.
Owned for 3 weeks when reviewed.
Features
Quality
5 out of 5

Value
4 out of 5

Ease of Use
5 out of 5

i like the touch screen, Windows 10 and office Easy to work with, Weighing weight Will recommend.
Features
Quality
5 out of 5

Value
4 out of 5

Ease of Use
5 out of 5

I would recommend this to a friend
Rating 1 out of 5 stars with 1 review
Wifi issues
|
Posted 1 year ago.
Wifi issues. Hardware defect. I have sent this in for repairs 3 times now the geek squad keeps updating the drivers.
No, I would not recommend this to a friend
- Brand response from YourDellTeam
  Posted 1 year ago.
  gnohappy,
  
  We're sorry to hear about the connectivity issues that you're having. We'd recommend the following steps if you have this issue again in the future:
  
  1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
  2. If the issue persists, proceed to step 3.
  3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
  4. Power ON the Modem, and wait for it to boot fully.
  5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
  6. Power ON the Dell system.
  7. Open Network and Sharing Center
  8. In the left side navigation pane, click on Change Adapter Settings
  9. Right click on the wireless connection icon and select Properties followed by the Configure button
  10. Under Wireless Options, select the Wireless N mode
  11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
  12. From the drop-down menu, choose Disable followed by Ok
  13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net.
  
  Best,
  Bryan
  1-800-624-9896