Deals for every list.It’s officially saving season.Shop now

Skip to contentGo to Product Search
Main Content

Black Friday FAQs

What is the extended holiday return and exchange policy at Best Buy?

Buy your gifts and other items this holiday with the knowledge that Best Buy has easy returns. Purchases made October 30, 2026, through December 31, 2026, have an extended return period through January 15, 2027, excluding items purchased with a third-party contract, e.g., activatable devices (cell phones, cellular tablets, mobile hotspots, and cellular wearables); and AppleCare+ plans, etc.; and holiday products (e.g., artificial trees, lights, decorations, etc.). Other exclusions, including restocking fees, non-returnable products, and all other terms and conditions of the Best Buy Return & Exchange Promise apply. 

Should I wait until Black Friday to start purchasing my holiday gifts?

No. Holiday sales are starting in October at Best Buy this year. Black Friday Deals items are limited-quantity items with no rainchecks. When they are sold out, they may be sold out through Black Friday. To ensure you get our Black Friday Deals look for items marked with our “Black Friday Deal” message.

Will Best Buy stores have ticketing for high-demand items on Black Friday?

For the safety and security of customers and employees, stores have complete discretion with handling lines outside their stores during the holiday season. This may include ticketing for high-demand items.

Does Best Buy have membership programs?

Yes. We have My Best Buy Memberships™ for everyone. Save time. Save money. And make the most of your tech with our help.

What are the different ways that I can shop Best Buy this holiday season?

You can shop in person, virtually or over the phone. You name it, we’ve got a way for you to shop.

What are the different ways I can receive my goods from Best Buy this holiday season?

This year, more than ever, you will have many options to get your purchases how and when you want to get them, from easy, fast delivery to the convenience of visiting your local Best Buy store.

What is Curbside Pickup?

Available at most of our stores, Curbside Pickup is a convenient and easy way to get your tech this holiday. Place your order online and select the Curbside Pickup option at your nearest participating store. Park in the designated Curbside Pickup area, let us know in the Best Buy app that you’ve arrived, and our team will deliver your order directly to your vehicle. 

Does Best Buy price match during the holidays?

Yes. Best Buy has a Holiday Price Match Guarantee in effect throughout the holiday season. If our price goes lower during the holiday season, we'll match it. Some exclusions apply. See Price Match Guarantee for full details.

Are Best Buy retail stores open on Thanksgiving Day?

No. Best Buy retail stores will not be open on Thanksgiving Day.

What are Best Buy stores’ holiday hours?

To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review your local Best Buy store page. 

The Best Buy app and BestBuy.com are open 24 hours a day, 7 days a week, 365 days a year and offer free around-the-clock chat support.

Does Best Buy offer layaway?

Best Buy does not offer layaway. However, Best Buy offers flexible financing options with the My Best Buy® Credit Card, lease-to-own with Progressive Leasing, and Buy now, pay later with Zip.

I’m struggling to find the right gift — any suggestions?

Let’s face it, some people are just plain tough to shop for. Not to worry — whether you’re looking for the perfect surprise for Dad, a unique hostess gift, or anything in between, Best Buy has you covered. Just visit our Gift Ideas page to get suggestions for some of this year’s hottest holiday gift ideas.

Best Buy Holiday Deals page is your one-stop shop to find the right gift at a great price. If you are looking to snag new launches, limited runs and serious savings, then you want to check out our Best Buy Drops™. Download the Best Buy app and opt in to get notified when deals and new releases are landing.

My local store and BestBuy.com ran out of the item I wanted. Is there another way to get it?

Inventory is constantly updated in stores and on BestBuy.com throughout the holiday season, especially when it comes to the holiday’s most popular items. Make sure to check back early, and often, in case of a restock.

How do I check my order status?

Visit the Order Status page. Enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account Overview after you sign in.

I bought a gift that requires service/installation. When can I expect that to be scheduled?

Products that require installation (such as remote car starters) are some of our perennial best-sellers around the holiday season. We’ll always try our best to accommodate your needs when scheduling a service appointment, but the demand for appointments around the holidays is so high that appointment slots typically fill up quickly. We’ll be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible.

For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations.

To book any other appointment for repair, installation, troubleshooting or device pickup, please visit here. 

What can I expect if I contact the Best Buy Customer Service team?

Customers are likely to experience longer than normal wait times when they call, due to high demand for our products, services, and special offers. Although we do our best to adjust our staffing to accommodate, we apologize in advance for any inconvenience this may cause.

BestBuy.com will have the latest product availability information. Please check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season.

Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.

Please visit Best Buy Customer Service online for more answers to your questions. 

Effective Date: October 30, 2026
Sponsored
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.