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Black Friday FAQs

What is the holiday gift return and exchange policy at Best Buy?

Buy your gifts and other items this holiday with the peace of mind of easy returns. Purchases made October 13, 2020 through January 2, 2021 have an extended return period through January 16, 2021, excluding items purchased with a third-party contract (e.g., cell phones, cellular tablets and cellular wearables, AppleCare monthly plans, etc.), holiday products (e.g., artificial trees, lights, decorations, etc.) and major appliances. All other terms and conditions of the Best Buy Return & Exchange Promise apply.

What shopping events will Best Buy have this holiday season?

Black Friday isn’t just one day this year — it’s months long. This year’s Black Friday Ad is a BestBuy.com ad, and we posted it on Thursday, October 27. You can find select Black Friday Ad offers every day at BestBuy.com/blackfridayadavailabletoday. Hundreds of deals from the ad will also be available on the dates below:

  • Nov. 5–8: The Wish List Sale
  • Nov. 11: The Treat Yourself Sale
  • Nov. 12–14: Our Coolest Deals Sale
  • Nov. 16–17: Early access to thousands of deals from the Black Friday Ad, for My Best Buy members only
  • Nov. 22: Nearly all Black Friday deals become available
  • Nov. 26: New offers available on Thanksgiving Day on BestBuy.com
  • Nov. 27: Shop online or in our store (limited in-store capacity) on Black Friday
  • Nov. 28: Cyber Deals kick off

What are the different ways that I can shop Best Buy this holiday season?

You can shop in person, virtually or over the phone. You name it, we’ve got a way for you to shop.

  • Visit BestBuy.com or use the Best Buy app if you prefer a digital experience.
  • Want to head to a store? We have enhanced safety measures and customer experience hosts who will greet you.
  • Schedule a store visit ahead of time.
  • Want a personal shopping experience? Set up a Home Expert consultation.

What are the different ways I can receive my items from Best Buy this holiday season?

This year, more than ever, you will have many options to get your purchases how and when you want to get them, from easy, fast delivery to the convenience of visiting your local Best Buy.

What is contactless Curbside Pickup?

Contactless Curbside Pickup is a safe and convenient way to get your tech this holiday. Place your order online and select the “Curbside Pickup” option and your nearest store. Park in the designated “Curbside Pickup” area, let us know you’ve arrived, and our team will deliver your order directly to your vehicle while maintaining proper social distancing and safety protocols.

Am I able to camp out at my local Best Buy in anticipation of Black Friday? 

Because of the current pandemic, COVID-19, Best Buy does not recommend that our customers camp out at stores prior to Black Friday. Local health guidelines do prevent gatherings of certain sizes and camping is in conflict with those guidelines. Highly anticipated products can be pre-ordered through BestBuy.com and picked up at your local store.

I have a video game console pre-order. What do I need to know?

If you pre-ordered a PS5 or Xbox Series X/S video game console from Best Buy and selected Store Pickup, you can pick it up from your local store on launch day when stores open early at 9 a.m. local time, or at your confirmed appointment time. Don’t forget to bring your ID and a confirmation email or code with you.

How do I purchase a PS5 or Xbox Series X/S from Best Buy?

If you haven’t pre-ordered a new console yet, you still might be able to get your hands on one — but only on BestBuy.com. While our stores won’t have devices for purchase on launch day or throughout the holiday season, keep an eye on BestBuy.com, where they’ll be available for purchase as soon as we have them available. (This means there’s no need to camp out at your local store. Just check back on BestBuy.com without leaving home.). And ordering online still lets you get your new console however you want — whether that’s through Store Pickup or contactless Curbside Pickup. The consoles are in our Black Friday Ad and will be available that week on BestBuy.com on Sunday, November 22, 2020. We have not announced the time they will be available that day.

What safety protocols does Best Buy have this holiday season?

As has been the case throughout the pandemic, and especially this holiday season, nothing is more important to us than the safety of our customers and employees. To make sure everyone can safely shop:

  • Customers and employees are required to wear a face covering. We will supply a face covering if you don’t have one.
  • All employees are following multiple safety guidelines, including daily wellness checks, wearing personal protective equipment, cleaning high-touch areas regularly, and more.
  • We will continue to limit the number of customers allowed in stores at a time throughout the holiday season. Each store will follow all local guidelines and we will allow no more than 40% of the store’s total maximum capacity to follow the CDC-recommended social distancing guidelines.
  • Each store will have a dedicated customer experience host at the front of the store to help direct customers, answer questions and manage any lines.

Are Best Buy retail stores open on Thanksgiving Day?

No. Best Buy retail stores will not be open on Thanksgiving Day. You may order items online on Thanksgiving Day. Most stores will open on Friday, November 27 at 5 a.m., but opening times may vary depending on local regulations. See your local store page for exact hours of operation.    

What time will you post your Black Friday Ad Deals on BestBuy.com?

To ensure proper site performance for all our customers, we will not be announcing a specific start time to the events for our Black Friday Ad Deals on BestBuy.com. Please check back often and be sure to refresh your browser to see the ad deals when they become available. Please do not call us and ask when the sale will start, because our representatives are not able to share that information.

Are there any errors in the Black Friday Ad?

The release date of the video game Cyberpunk 2077 on page 9 of the print ad has moved to December 10, 2020. The free SteelBook with purchase offer is available on pre-orders.

The incorrect product image was used for the Dyson V7 Animal Cord-Free Stick Vacuum (SKU: 6191441) on page 3 of the November 26, 2020 print Black Friday Ad.

The Hewlett Packard laptop (SKU 6428876) on page 9 of the November 26, 2020 print ad incorrectly lists 12GB of RAM. It only has 8GB of RAM.

We apologize for any confusion or inconvenience these errors may have caused. 

I recently purchased a product that’s now listed at a lower price in your Thanksgiving Day advertisements. Will you refund me the difference? What if I find a lower price available at a competitor?

The Best Buy Price Match Guarantee does not cover competitor items for sale denoted as Black Friday pricing or in hourly or daily sales events. It also does not cover items for sale from the Sunday before Thanksgiving Day through the Monday after Thanksgiving, whether offered by Best Buy or by a competitor. This applies to all products, whether on sale or not. See Price Match Guarantee for full details.

What can I expect if I contact the Best Buy Customer Service team?

Customers are likely to experience excessive wait times when they call, due to high demand for our products, services and special offers. Although we do our best to adjust our staffing to accommodate, we apologize in advance for any inconvenience this may cause.

BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the day.

Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.

As our Price Match Guarantee does not cover items for sale from the Sunday before Thanksgiving Day through the Monday after Thanksgiving, no price match requests will be reviewed by our chat or phone teams during this time.

Please note that, to provide our customers with the best possible in-store shopping experience, our store staff  will not be available to answer phone calls on Thanksgiving Day and will have limited availability on Black Friday.

Please visit Best Buy Customer Service online for more answers to your questions.

Does Best Buy offer layaway?

Best Buy does not offer layaway. However, Best Buy offers flexible financing options with the My Best Buy Credit Card, as well as a lease-to-own option with Progressive Leasing.

How does the Best Buy Black Friday Price Guarantee work?

If you are a My Best Buy member and you purchased a qualifying item (those identified 10/13/20–10/28/20 with a “Black Friday Price Guaranteed” message on them on BestBuy.com) and the price of the qualifying item goes lower than your purchase price prior to November 28, 2020, we will refund you for the difference between your purchase price and the lower price. Price applies to new items and excludes coupon, bundle, free-with-purchase offers and pricing errors. Best Buy plans reimbursement of the price difference in the following ways: Credit card purchases will be reimbursed on the credit card used at time of purchase; purchases with a Best Buy Gift Card will be reimbursed on the purchasing gift card; purchases with My Best Buy certificates will be reimbursed as My Best Buy points; and cash purchases will be reimbursed via a check mailed to the address on record for the My Best Buy account. Best Buy reserves the right to send a gift card or e-gift card as a method of reimbursement for the difference. Reimbursements will take place by December 14, 2020. Best Buy will email you a copy of the reimbursement receipt to the email address you have on record. The reimbursement email will be labeled as “Price Match.” 

Effective date: November 10, 2020