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Holiday FAQs

What are Best Buy stores’ holiday hours?

In order to accommodate your schedule during the holiday rush, Best Buy stores will be open for extended holiday hours on the following dates:

  • Sunday, December 8: 10 a.m. to 8 p.m.
  • Monday, December 9, through Thursday, December 12: 10 a.m. to 10 p.m.
  • Friday, December 13, and Saturday, December 14: 9 a.m. to 11 p.m.
  • Sunday, December 15: 10 a.m. to 8 p.m.
  • Monday, December 16, through Saturday, December 21: 8 a.m. to 11 p.m.
  • Sunday, December 22: 8 a.m. to 10 p.m.
  • Monday, December 23: 8 a.m. to 11 p.m.
  • Tuesday, December 24: 7 a.m. to 6 p.m.  
  • Thursday, December 26: 9 a.m. to 9 p.m.
  • Friday, December 27, through Saturday, December 28: 10 a.m. to 9 p.m.
     

Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review your local Best Buy store web page.

BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.

 

Does Best Buy price match during the holidays?

Yes. The Best Buy Price Match Guarantee is in effect throughout the holiday season (excluding the Sunday before Thanksgiving Day through the Monday after Thanksgiving). See full Price Match Guarantee details.

I’m struggling to find the right gift — any suggestions?

Let’s face it, some people are just plain tough to shop for. Not to worry — whether you’re looking for the perfect surprise for Dad, a unique hostess gift, or anything in between, Best Buy has you covered. Just visit our Gift Ideas page to get suggestions for some of this year’s hottest holiday gift ideas.

Best Buy’s daily Deal of the Day is also a great place to find the right gift at a great price. You can find these daily offers by visiting the Deals section on Best Buy or by signing up for our Deal of the Day email list.

My local store and BestBuy.com ran out of the item I want. Is there another way to get it?

Inventory is constantly updated in stores and on BestBuy.com throughout the holiday season, especially when it comes to the holiday’s most popular items. Make sure to check back early, and often, in case of a restock.

How do I check my order status?

Visit the Order Status page. Enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your account overview after you sign in.

Can I still place orders for Store Pickup during the holiday season?

Yes. Store Pickup is still offered throughout the holidays, and it’s a great option if you’re in a rush.

While we try our best to fulfill every pickup order that’s placed, the fast-paced nature of the holiday season can result in inaccuracies when reflecting your local store’s inventory on BestBuy.com. Make sure to wait until you receive communication stating that your order is ready before going to pick it up. This email can take up to 4 hours to arrive.

Please note that, due to the sheer number of shoppers coming through our stores on a daily basis, picking up your order could take a bit longer than usual. We strive to deliver a meaningful, personalized shopping experience for everyone who comes through our doors — your patience and understanding while our Blue Shirts work to provide a positive, industry-leading experience for each customer is greatly appreciated.

Don’t forget that both a photo ID and the form of payment used to order are required to fulfill a Store Pickup order. If the order is placed for Friends & Family Pickup, the individual picking up the order will need to provide a photo ID as well as the BestBuy.com order number.

Purchases must be picked up within 5 days of placing your order. After 5 days, the order will be automatically canceled and your credit card will be refunded.

I bought a gift that requires service/installation. When can I expect that to be scheduled?

Products that require installation (such as remote car starters) are some of our perennial best-sellers around the holiday season. We’ll always try our best to accommodate your needs when scheduling a service appointment, but the demand for appointments around the holidays is so high that appointment slots typically fill up quickly. We’ll be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible.

For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations.

What is the Best Buy holiday return and exchange policy?

Buy your gifts and other items this holiday with the peace of mind of easy returns. Almost every purchase made throughout November and December can be returned through January 14, 2020.

Purchases made between November 1 and December 31, 2019, have an extended return period through January 14, 2020, excluding cell phones, cellular tablets, cellular wearables, major appliances, and AppleCare monthly plans. All other terms and conditions of our Return & Exchange Promise apply. See Best Buy Returns for more information.

Does Best Buy offer layaway?

At this time, Best Buy does not offer layaway. However, we do offer a multitude of flexible financing options through our My Best Buy Credit Cards, as well as a lease-to-own option with Progressive Leasing.

I’m giving a Protection Plan as a holiday gift. Will the Plan get extended time, since I have to buy it in advance?

Geek Squad Protection Plans purchased between November 17, 2019, and December 28, 2019, will have an extra month added to the Plan.

AppleCare, AppleCare+, loss and theft plans (one-time pay and monthly), all GSP monthly plans, commerical GSP, and GSP renewal plans are excluded.