Questions & Answers

Q: QuestionDoes this Geek Squad Protection plan cover power surge damage?

• A:Answer Yes, this plan covers damages caused by power surges, including those caused by lightning strikes.

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Q: QuestionDoes this cover replacement of charger? My cat got to the cord and chewed through it.

Asked 7 years ago by Mark.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes it does. One time charger replacement.

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  Answered 7 years ago by MinaVerified Purchase

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Q: QuestionHow do I cancel this Geek Squad Protection plan?

Asked 8 years ago by Robert.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer I want to cancel my protection plan

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  Answered 4 years ago by Judith1941

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Q: QuestionI bought an HP touchscreen laptop and I cracked the screen but i have geek squad accidental protection and i was wondering if it covers it and if it does will i need to pay anything?

Asked 5 years ago by Solrac.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Hi there. Thanks for reaching out about this! I'm sorry to hear about the laptop screen. Your Accidental Geek Squad Protection would cover the repair and shouldn't need you to pay a single thing! To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

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  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionWhen purchasing the accidental geek squad protection, are there any registration steps, or is it active as soon as the laptop is picked up.

Asked 8 years ago by ChrisG.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer It's active as soon as you pay for it. They use your information in their system that you provided when you purchased your item and the protection plan.

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  Answered 8 years ago by JayPVerified Purchase

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Q: QuestionI let my brother borrow my 7 month old computer and when I got it back found he had fallen asleep with a lit cigarette, the screen closed on it and I now have a damaged screen and keyboard. Will my accidental coverage warranty cover this?

Asked 6 years ago by ladyspaniels.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer I don't get it. A cat chewing through a cord is covered, but dropping a cigarette on the keyboard isn't?

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  Answered 5 years ago by Greg

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Q: QuestionI recently made a purchase as a gift and included the 2-year accidental protection. I am listed on the warranty and not the person who is getting the gift. I do not live near the person so how can they receive help if they are not listed.

Asked 8 years ago by WarrantyTransfer.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer From what I was told, the store honors the replacements even when products are given to someone as gifts or in similar situations. Regardless of owner, product has its warranty.

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  Answered 7 years ago by Estefaniat23Verified Purchase

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Q: QuestionDoes this cover if laptop is stolen?

Asked 5 years ago by Anonymous.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Hi there. Thank you for your question! At this time, the Geek Squad Protection on laptops does not cover a loss or theft on the unit. If you have any further questions or concerns, please let us know!

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  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionHow do i access the help today?

Asked 8 years ago by MAB.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Call the 1800 number (18004335778)

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  I would recommend:

  • 

    Monthly Geek Squad Protection

    Not Yet Reviewed

    Not Yet Reviewed

  Answered 8 years ago by PhillipVerified Purchase

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Q: QuestionIf you bought a computer with the 3-year protection plan and want to open the computer so you can clean the fans, could i do it without breaking the warranty?

Asked 5 years ago by Angelopolis.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Hi there. Thanks for reaching out to us about this! It's more-so an issue with the manufacturer if they see it's been messed with. But you should be just fine to take off the panel to blow the fans out. I hope this helps. If you have any further questions, feel free to reach out again!

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  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI accidentally dropped water on my laptop, it is not switching on now. I have insurance from Greek squad. It will cover right?

Asked 5 years ago by Mahesh.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes, accidental damage is covered. I spilled coffee on my laptop. I took it into Best Buy and the Geek Squad determined that the laptop could not be repaired. I now have a brand new laptop. I previously had only one year of coverage on my laptop. I now have two years of coverage on my new laptop. Accidents do happen and I like having the extra year of coverage.

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  Answered 5 years ago by GTgradVerified Purchase

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Q: QuestionCan I pay for repairs to my Laptop with my Best Buy credit card?

Asked 4 years ago by Gerry.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes

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  Answered 4 years ago by Cowboy

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Q: Questioncan i bring in my gaming ibuypower desktop if i have 2 year accidental geek squad protection would you guys replace it with the same model or would you guys try to fix it

Asked 4 years ago by luis.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer We will fixed it if it doesn't work before we give you a new one.

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  Answered 4 years ago by DanielVerified Purchase

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Q: QuestionHi, I was wondering if the 1-Year Accidental Geek Squad Protection Plan covers any technical issues? While using the laptop, the screen slowly started to blackout and now it doesn't turn on at all.

Asked 4 years ago by Vanessa.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer You may still be covered under the manufacturers warranty if you’re within a certain period; otherwise it’s my understanding that you can use the accident protection for that.

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  Answered 4 years ago by Saltwaterstorm

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Q: QuestionWhat doesn't it cover??

Asked 7 years ago by sandman.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer I would have to say to where its so damaged they cant even tell it was a laptop or computer like throwing it in the back of a tree shredder lol . No seriously if its damaged to the point they can not see a serial # or tell it is what you say it is . But I have seen they replace laptops that have been run over by a car tire . So their pretty accepting at certain stores (the certain stores part sucks but some city's and stores just have horrible customer service and you may have to get cooperate involved ) Hope this helps

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  Answered 7 years ago by cjs3120

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Q: QuestionIf something is spilled on the keyboard & nothing seems to be wrong aside from sticky keys, can there be anything done to clean/replace keys?

Asked 5 years ago by MyName.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes!!! Turn your computer upside down like a reversed "V" and place in front of a fan. Buy air in a can and it should clear the gunk away, assuming you didn't fry your motherboard or hard drive, after 3-5 days. Also, a verrrrry lightly moist paper towel can also help when the PC is turned off, but remember...water and electronics don't mix well.

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  Answered 4 years ago by Oso8680Verified Purchase

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Q: QuestionThe picture shows a glass of tea spilled on the laptop. Is Liquid Damage REALLY covered?

Asked 5 years ago by AntiochRick.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Hi there. Thank you for your awesome question! It absolutely is! Your laptop is covered by accidental damage including drops, spills, etc. I hope this helps. Please let us know if you have any more questions.

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  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionDoes Geeksquad loan out laptops if you bring your broken one in to be fixed?

Asked 4 years ago by Resa.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes, in most cases they do. However, it's best to check with a Geek Squad representative first to make sure one is available at your location.

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  Answered 1 year ago by Jonathan

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Q: QuestionWill this plan give you a loaner laptop while the old one is being fixed

Asked 4 years ago by Rob.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer The plan is a joke and their service is even more of a joke. All they want is to take your money for zero service in return. I went up to the tech desk in Brick NJ with a cracked screen. I told him “unfortunately it was a guy instead of a tech woman” that I bought the highest most expensive plan. He punches in my phone number and at first tells me I don’t exist in the system. Finally he finds me in the system and says it’s fully covered. I was persistent. Then he tells me there’s no sense in fixing the laptop because it would take 4 weeks to get it back. I ask about a screen protector and they tell me there is no such thing. Then they sell me a case for my laptop that doesn’t fit. Best Buts is a clown show!!

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  Answered 3 years ago by Happystudent

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