A:AnswerHi Ren. Thanks for reaching out to us about this. We generally can't do too much with a laptop if the internals were tampered with. However, we'd still recommend reaching out to your local Best Buy's Geek Squad to see what can be done. I hope this helps!! You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi Chris. Thanks for reaching out about this! We apologize for the late response. There are ways to retrieve that data. It doesn't always work but we'd be happy to look into this with you. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi there. Thanks for your great question! The Geek Squad Protection activates at the time of purchase and will be stored on your Best Buy account. You can see it by logging on your Best Buy account and it's also saved in our system. You won't need any physical papers confirming you have it in the case of a needed repair/replacement. However, if you would like, the terms and conditions can be found on our website. The full terms and conditions for your specific plan can be reviewed any time at www.geeksquad.com/termsconditions. I hope this helps!
A:AnswerHi Phil. Thanks for reaching out about this! It definitely would cover a repair on a USB port. To get started with this, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi there. Thanks for your awesome question! It covers for much more than a one time accident. The device can be repaired multiple times during that time period. The full terms and conditions for your specific plan can be reviewed any time at www.geeksquad.com/termsconditions. If you have further questions, you can definitely give us a call at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerMy product was purchased directly from Best Buy and they have the audacity to sell you protection plans for your device and REFUSE to make sure your device is a working one!!
It is unfortunate but definitely a lesson! I won’t purchase anything from them again!
A:AnswerHi Sara. Thanks for reaching out to us about this. The plan won't directly reduce a service cost for replacing storage. We'd like to know a little more about the work so we can see how to best help you. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
A:AnswerHi there. Thanks for your great question. If you were to drop the product, your plan does cover accidental damage. So we'd be able to get that repaired for you. I hope this helps. If you have any further questions, feel free to reach out to your local Best Buy store. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerThanks for your question, Becky! The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. Depending on what device was damaged, it may be covered. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerThanks for your question, Mickey! At this time, we do not offer renewals on Geek Squad Protection plans. However, we do offer Total Tech Support. You can learn more about our Total Tech Support program at https://www.bestbuy.com/totaltechsupport.
A:AnswerHi there. Thanks for reaching out to us about this. I'm sorry to hear about what happened! We'd like to hear more about the condition of the laptop right now and see how to help. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
A:AnswerHi there. Thanks for reaching out to us about this. Some of our protection plans cover cosmetic damage. We would like to know more about which protection plan you're referring to to make sure with you. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
A:AnswerThanks for your question! It is my understanding, we try and repair any damage that may have occurred before opting for a replacement. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
A:AnswerHi there. Thanks for your question! Currently, you can only purchase the protection plan for your laptop within the return policy which would have been passed by now. However, you can always purchase a support plan like Total Tech Support which can help as well. If you'd like to learn more, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi there. Thanks for your great question! We are certainly living in unprecedented times and we appreciate your understanding. We may be able to help out with that. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can best help you.
A:AnswerHi Dave. Thanks for your great question. Depending on the product, we have ways to get them serviced. We'd be happy to clarify further if you could give us a call at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerThanks for your question! The Accidental Geek Squad Protection is typically tied to one device. Our Total Tech Support membership covers multiple devices for a variety of issues and benefits. If you have any questions or concerns about what plan(s) you have and/or what is covered, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi Rosey. Thanks for your question. I'm sorry to hear about your laptop having some issues. We should be able to help you get a new charger too. At this time, please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can help you out!
A:AnswerHi there. Thanks for your question! We used to allow protection renewal. At this time, you can no longer renew protection specifically for devices. If you have any questions on this change, we'd be happy to answer those for you. You can reach us either at your local Best Buy or by calling us at (800) GEEK-SQUAD or (800) 433-5778.
