A:AnswerI have the Geek Squad protection plan and call them ANYTIME I need assistance or service with my laptop. Representatives respond 24/7 with excellent remote or in store service. I set up auto renew, so I have continuous protection.
A:AnswerYes the accidental plan and the protection plan are to different thing but both will help you with all of your needs. THe accidental plan is for the screen, hardware, ect while the protection plans help with any problems that may occur. And if you go to Best Buy they can tell you more about this and they can give you information on this
A:AnswerBest Buy claImed they could do this for us; however, when we picked up the computer I noticed it had not been cleaned. I asked about it and was told they were not equipped to clean my computer (it was quite dusty). I also have a fan that no longer worked due to the dust as per the tech. We cleaned the fan blades and that particular blade is still not working. Very disappointed in them and will not be renewing our top tier membership. Biggest disappointment is BB failed to notify us of a problem and did not tell us they did not clean it; they just gave it back to us. Poor form.
A:AnswerI view is what does the protection plan cover prior to purchasing it. Then even though it was an accident Best Buy chose to cover the incident. So over all it is a business transaction the chain is not your buddy. So I would just accept what was offered and be content.
A:AnswerHi Chan. Thank you for your question! I'm very sorry to hear about this! We'd like to hear a little more of the situation and look into your plan with you so we can find a way to help. To get started, please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
