Questions & Answers

Q: QuestionWhat kind of accidental damage is covered?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer This protection plan covers you for accidental damage.

Q: QuestionWhat happens if my laptop is accidentally damaged?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Geek Squad Protection covers you for accidental damage, enhancing your manufacturer warranty.

Q: QuestionHow long is the protection plan valid for?

• A:Answer The protection plan has a term length of 48 months.

Q: QuestionWhat kind of accidental damage is covered?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer This protection covers you for accidental damage.

Q: QuestionIs data recovery included in hard drive repair?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer No, data recovery is not included in hard drive repair.

Q: QuestionDoes this protection plan cover accidental damage?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Yes, this Geek Squad Protection plan covers accidental damage.

Q: QuestionDoes Geek Squad Protection cover damage from power surges?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Yes, Geek Squad Protection covers damages caused by power surges, including those caused by lightning strikes.

Q: QuestionWill I have to pay for parts and labor for covered repairs?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer No, Geek Squad covers 100% of the costs for parts and labor for covered repairs.

Q: QuestionWhat is the duration of this Geek Squad Protection plan?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer This Geek Squad Protection plan provides coverage for 36 months or 3 years.

Q: QuestionWhat happens if my hard drive fails?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer If your hard drive fails through normal use, this protection plan will cover the cost of repair. However, it does not include data recovery.

Q: QuestionIs the battery covered under this protection plan?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes, you get a one-time replacement for your original rechargeable battery if it fails to hold a charge.

Q: QuestionWill Geek Squad Protection replace my battery if it no longer holds a charge?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes, Geek Squad Protection includes a one-time replacement for your original rechargeable battery if it fails to hold a charge.

Q: QuestionCan I transfer my Geek Squad Protection to someone else?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Yes, you can transfer your Geek Squad Protection when you sell or give the covered product to someone else, with no additional charges or restrictions.

Q: QuestionIs a battery replacement included in this plan?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Yes, the plan includes a one-time replacement for your original rechargeable battery if it fails to hold a charge.

Q: QuestionWhat happens if my battery fails to hold a charge?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer If your battery won't hold a charge, Geek Squad will replace it one time.

Q: QuestionWhat happens to the Geek Squad Protection if I sell my laptop?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer You can transfer your Geek Squad Protection to the new owner with no additional charges. Call 1-800-433-5778 to transfer.

Q: QuestionHow much do I have to pay for parts and labor for covered repairs?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer You don't have to pay anything for parts and labor for covered repairs. Geek Squad takes care of 100% of the costs.

Q: QuestionWhat does Geek Squad Protection cover?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Geek Squad Protection enhances your manufacturer warranty and covers you for accidental damage.

Q: QuestionWhat does Geek Squad Protection do if my screen has a shadow image?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer If your screen has at least three pixels that are always the same color or a ghost image that won't go away, Geek Squad will repair your screen.