“I cant hear my videos. What can I do to get the sound? Mute is off, sound is increased all the way.”

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• Copied from Sep-2015 iFixit Response Try to shut down and go to settings press volume and mute it then shut down once more and turn it up it worked for me so good luck Bradon https://www.ifixit.com/Answers/View/216970/Why+does+my+sound+not+work

  Answered by WatershedMarsha 6 years ago

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• If you need assistance with troubleshooting I recommend reaching out directly to HP Support or the Best Buy Geek Squad.

  Answered by HP Team 6 years ago

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