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Name: 2-Year Accidental Geek Squad Protection
Brand: Geek Squad®
SKU: 5801820
Price: 39.99 USD
Rating: 4.6 (11661 reviews)

2-Year Accidental Geek Squad Protection

SKU:: 5801820

User rating, 4.6 out of 5 stars with 11661 reviews.

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QuestionI'm getting this laptop for my ~80 yr old mom. If she needs help with something on the computer (like figuring out how to use something software related in the Office 365 realm), can she come in and ask questions of you all?
Asked 1 year ago by HBforPJ.
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QuestionDoes the protection plan cover refurbished items? I just purchased a refurbished laptop on best buy with this plan and I am wondering it it even applies to refurbished items?
Asked 1 year ago by JacobG.
This question was asked about the related product: 3-Year Accidental Geek Squad Protection
- Answer That I’m not so quite sure. I think you would have to ask the question. I always purchase brand new in the box.
  Answered 1 year ago by DesireeG
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QuestionDoes Geek Squad protection begin immediately or after the expiration of the manufacturer warranty?
Asked 1 year ago by Mike.
This question was asked about the related product: 3-Year Accidental Geek Squad Protection
- Answer Immediately.
  Answered 1 year ago by Greg
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QuestionOur geek squad expired, is there a way to add it again?
Asked 1 year ago by Cera.
This question was asked about the related product: 1-Year Accidental Geek Squad Protection
- Answer No
  Answered 1 year ago by MinecraftBillVi
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Questiondoes this cover stolen?
Asked 1 year ago by cynthia.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- Answer No, that's what insurance is for.
  Answered 1 year ago by gabby7901
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QuestionThe 3 year Best Buy Protection Plan on a laptop I purchased for my son expires today, can I renew this Protection Plan?
Asked 1 year ago by RDIfay.
This question was asked about the related product: 3-Year Accidental Geek Squad Protection
- Answer I dont think you can but I would call and ask rules change all the time you never know.
  Answered 1 year ago by frustrated
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QuestionIs a broken hinge on an MSI laptop covered? It broke suddenly through normal use. Heck, it was gently opened and the right side completely detached. It still turns on and works but for such an expensive laptop, breaking with gentle use is kinda crazy.
Asked 1 year ago by Chris.
This question was asked about the related product: 3-Year Accidental Geek Squad Protection
- Answer I would say it is covered I would call and ask.
  Answered 1 year ago by frustrated
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QuestionMy laptop has spill damage from water it seems as the screen won't turn on, but the battery light appears on still. I don't have this coverage now but can I purchase it or what is needed to be done for repairs?
Asked 1 year ago by Charles.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- Answer It says accidental. So I would say yes.
  Answered 1 year ago by frustrated
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QuestionDo I need to activate my plan or is my protection plan activated automatically when purchasing the protection plan for the device?
Asked 1 year ago by Alex.
This question was asked about the related product: 3-Year Accidental Geek Squad Protection
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QuestionDo you repair devices that were not bought from Best Buy? I have a Dell Inspiron with damage inside the power port. Would this be covered and do you cover Dell products? How would I get the geek squad coverage on my Dell product?
Asked 1 year ago by Cherry.
This question was asked about the related product: 3-Year Accidental Geek Squad Protection
- Answer Dell should cover the product and if needed they will send you to a repair shop for further investigation.
  Answered 1 year ago by CoffeeQueen
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QuestionJust bought bose headphones 3 days ago, the case along with headphones fell out out of my vehicle while driving, the case and left headphones are ok, but the right one looks to have been hit as the cover is damaged and can see the inside, covered?
Asked 1 year ago by Geezzz.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- Answer Call before you go in.
  Answered 1 year ago by CoffeeQueen
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QuestionI purchased the 3-Year Accidental Geek Squad Protection when I purchased my computer. I'm getting a notice from HP that my 1yr warranty is expiring. Is it necessary to renew the HP Warranty if I still have 2 years on my Accidental Geek Squad Protection?
Asked 1 year ago by THunt.
This question was asked about the related product: 3-Year Accidental Geek Squad Protection
- Answer Not unless you want double coverage. Geek Squad should cover what you need.
  Answered 1 year ago by CoffeeQueen
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QuestionWhat happens when you guys cannot fix the problem? I have had my laptop for 1 year and 1 month and have had to bring it in 5 times. First time they replaced the hard drive, ram, and screen. The last four times have not been able to correct problem.
Asked 1 year ago by Anonymous.
This question was asked about the related product: 3-Year Accidental Geek Squad Protection
- Answer This is a relevant to your issue but right after Xbox came out we purchased our youngest a new one and it didn’t even work for a whole month we took it back they said they couldn’t give us a refund because they’re still working out the kinks I went to the geek squad and there was a guy there That help my husband he took me straight back to the new Xbox and said thank you have a nice day
  Answered 1 year ago by KarenK
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QuestionI bought the DJi Mini 4 Pro. Was going to buy the 2 Year Accidental Geek Squad Protection and the salesman talked me out of it and to buy the BB Total, said I got the same protection, but more coverage? Did I get the wrong plan? I need coverage for damage
Asked 1 year ago by Barry.
This question was asked about the related product: 1-Year Accidental Geek Squad Protection
- Answer I'm no expert, but I bought the total package and I feel it was a good decision.
  Answered 1 year ago by AnnetteB
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QuestionI have a blue yeti mic that I dropped with this protection. I no longer posses the box, does this cover it and could I get a replacement?
Asked 1 year ago by Anonymous.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- Answer I can't answer, but they can. Best Buy is very customer oriented
  Answered 1 year ago by AnnetteB
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QuestionThe top shell of the laptop corners Broke off on one side and the other side I can see the corner will eventually break off. The corner of the top shell that broke off the wire is exposed. The laptop has not been dropped. Is this covered?
Asked 1 year ago by AG.
This question was asked about the related product: 1-Year Accidental Geek Squad Protection
- Answer If you’re within the time range of your Geek Squad protection plan, you should be covered. To make sure and get a definite answer, go to your local Best Buy/Geek Squad and see what they can do for you. I hope this helps.
  Answered 1 year ago by MCMikey
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QuestionLaptop is only six months old. Ran fine in the beginning. Now its slow and sometimes wont even load a page. Is my laptop covered to have a check up for this problem?
Asked 1 year ago by CookiesMom.
This question was asked about the related product: 3-Year Accidental Geek Squad Protection
- Answer Are you using the cleaning tools, deleting cookies and all that stuff that slows it down? Also, look at your internet, if it’s not receiving quality service your games and stuff will not load.
  Answered 1 year ago by LeannV
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QuestionThey don't uphold their terms and conditions. Whenever you call customer service, they tell you a manager is not available for 3 hours straight, hang up on you and are rude. This is an absolute joke! Buy from Amazon!
Asked 1 year ago by Lucy.
This question was asked about the related product: 3-Year Accidental Geek Squad Protection
- Answer Freedom!
  Answered 1 year ago by Kcortez
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QuestionI just had my laptop repaired under geek squad protection, it worked initially but then after a few weeks it won't even turn on. Is it still covered by the accident protection plan.
Asked 1 year ago by Soapysalt.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- Answer Yes it should be
  Answered 1 year ago by LeannV
  Answer this question
Questioncan i get technical support with this protection?
Asked 2 years ago by Thomas.
This question was asked about the related product: 1-Year Accidental Geek Squad Protection
- Answer You would most likely need to reset it that how it worked for me.
  Answered 2 years ago by FayyazA
  Answer this question

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Questions & Answers

2-Year Accidental Geek Squad Protection

Q: QuestionI'm getting this laptop for my ~80 yr old mom. If she needs help with something on the computer (like figuring out how to use something software related in the Office 365 realm), can she come in and ask questions of you all?

Q: QuestionDoes the protection plan cover refurbished items? I just purchased a refurbished laptop on best buy with this plan and I am wondering it it even applies to refurbished items?

Q: QuestionDoes Geek Squad protection begin immediately or after the expiration of the manufacturer warranty?

Q: QuestionOur geek squad expired, is there a way to add it again?

Q: Questiondoes this cover stolen?

Q: QuestionThe 3 year Best Buy Protection Plan on a laptop I purchased for my son expires today, can I renew this Protection Plan?

Q: QuestionIs a broken hinge on an MSI laptop covered? It broke suddenly through normal use. Heck, it was gently opened and the right side completely detached. It still turns on and works but for such an expensive laptop, breaking with gentle use is kinda crazy.

Q: QuestionMy laptop has spill damage from water it seems as the screen won't turn on, but the battery light appears on still. I don't have this coverage now but can I purchase it or what is needed to be done for repairs?

Q: QuestionDo I need to activate my plan or is my protection plan activated automatically when purchasing the protection plan for the device?

Q: QuestionDo you repair devices that were not bought from Best Buy? I have a Dell Inspiron with damage inside the power port. Would this be covered and do you cover Dell products? How would I get the geek squad coverage on my Dell product?

Q: QuestionJust bought bose headphones 3 days ago, the case along with headphones fell out out of my vehicle while driving, the case and left headphones are ok, but the right one looks to have been hit as the cover is damaged and can see the inside, covered?

Q: QuestionI purchased the 3-Year Accidental Geek Squad Protection when I purchased my computer. I'm getting a notice from HP that my 1yr warranty is expiring. Is it necessary to renew the HP Warranty if I still have 2 years on my Accidental Geek Squad Protection?

Q: QuestionWhat happens when you guys cannot fix the problem? I have had my laptop for 1 year and 1 month and have had to bring it in 5 times. First time they replaced the hard drive, ram, and screen. The last four times have not been able to correct problem.

Q: QuestionI bought the DJi Mini 4 Pro. Was going to buy the 2 Year Accidental Geek Squad Protection and the salesman talked me out of it and to buy the BB Total, said I got the same protection, but more coverage? Did I get the wrong plan? I need coverage for damage

Q: QuestionI have a blue yeti mic that I dropped with this protection. I no longer posses the box, does this cover it and could I get a replacement?

Q: QuestionThe top shell of the laptop corners Broke off on one side and the other side I can see the corner will eventually break off. The corner of the top shell that broke off the wire is exposed. The laptop has not been dropped. Is this covered?

Q: QuestionLaptop is only six months old. Ran fine in the beginning. Now its slow and sometimes wont even load a page. Is my laptop covered to have a check up for this problem?

Q: QuestionThey don't uphold their terms and conditions. Whenever you call customer service, they tell you a manager is not available for 3 hours straight, hang up on you and are rude. This is an absolute joke! Buy from Amazon!

Q: QuestionI just had my laptop repaired under geek squad protection, it worked initially but then after a few weeks it won't even turn on. Is it still covered by the accident protection plan.

Q: Questioncan i get technical support with this protection?

QuestionI'm getting this laptop for my ~80 yr old mom. If she needs help with something on the computer (like figuring out how to use something software related in the Office 365 realm), can she come in and ask questions of you all?

QuestionDoes the protection plan cover refurbished items? I just purchased a refurbished laptop on best buy with this plan and I am wondering it it even applies to refurbished items?

QuestionDoes Geek Squad protection begin immediately or after the expiration of the manufacturer warranty?

QuestionOur geek squad expired, is there a way to add it again?

Questiondoes this cover stolen?

QuestionThe 3 year Best Buy Protection Plan on a laptop I purchased for my son expires today, can I renew this Protection Plan?

QuestionIs a broken hinge on an MSI laptop covered? It broke suddenly through normal use. Heck, it was gently opened and the right side completely detached. It still turns on and works but for such an expensive laptop, breaking with gentle use is kinda crazy.

QuestionMy laptop has spill damage from water it seems as the screen won't turn on, but the battery light appears on still. I don't have this coverage now but can I purchase it or what is needed to be done for repairs?

QuestionDo I need to activate my plan or is my protection plan activated automatically when purchasing the protection plan for the device?

QuestionDo you repair devices that were not bought from Best Buy? I have a Dell Inspiron with damage inside the power port. Would this be covered and do you cover Dell products? How would I get the geek squad coverage on my Dell product?

QuestionJust bought bose headphones 3 days ago, the case along with headphones fell out out of my vehicle while driving, the case and left headphones are ok, but the right one looks to have been hit as the cover is damaged and can see the inside, covered?

QuestionI purchased the 3-Year Accidental Geek Squad Protection when I purchased my computer. I'm getting a notice from HP that my 1yr warranty is expiring. Is it necessary to renew the HP Warranty if I still have 2 years on my Accidental Geek Squad Protection?

QuestionWhat happens when you guys cannot fix the problem? I have had my laptop for 1 year and 1 month and have had to bring it in 5 times. First time they replaced the hard drive, ram, and screen. The last four times have not been able to correct problem.

QuestionI bought the DJi Mini 4 Pro. Was going to buy the 2 Year Accidental Geek Squad Protection and the salesman talked me out of it and to buy the BB Total, said I got the same protection, but more coverage? Did I get the wrong plan? I need coverage for damage

QuestionI have a blue yeti mic that I dropped with this protection. I no longer posses the box, does this cover it and could I get a replacement?

QuestionThe top shell of the laptop corners Broke off on one side and the other side I can see the corner will eventually break off. The corner of the top shell that broke off the wire is exposed. The laptop has not been dropped. Is this covered?

QuestionLaptop is only six months old. Ran fine in the beginning. Now its slow and sometimes wont even load a page. Is my laptop covered to have a check up for this problem?

QuestionThey don't uphold their terms and conditions. Whenever you call customer service, they tell you a manager is not available for 3 hours straight, hang up on you and are rude. This is an absolute joke! Buy from Amazon!

QuestionI just had my laptop repaired under geek squad protection, it worked initially but then after a few weeks it won't even turn on. Is it still covered by the accident protection plan.

Questioncan i get technical support with this protection?