Questions & Answers

Q: QuestionI need information about my laptop protection

Asked 8 years ago by sahigo.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Hello, the best way to obtain this kind of information is by calling and speaking to one of our Customer Care agents. You can reach them by dialing 1-888-237-8289. Also, you can also visit us at one of your local stores or reach out to us through Facebook, Twitter, or our Best Buy forums.

  Answered 8 years ago by GeekSquadSupport

  
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Q: QuestionHi Team, One month back I bought "Lenovo - Flex 4 14 2-in-1 14" Touch-Screen Laptop - Intel Pentium - 4GB Memory - 500GB Hard Drive - Black" This laptop consists of 4 GB RAM and I want to upgrade the RAM and am ready to pay the cost, will you help ?

Asked 8 years ago by Venu.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Use the Geek Squad, it is easier and faster than trying to do it yourself plus the work is guaranteed

  Answered 5 years ago by RRSanders

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Q: QuestionThe computer is being returned; we are purchasing another. Can we transfer the protection plan once that happens? Or since we do not have the computer, how do I cancel the protection plan if it can't be transferred?

Asked 8 years ago by MerryJo.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer You may contact Best buy representative to get help with your warranty inquiry. You may also complete the e-mail form at the contact page.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionWhere do I find detailed info on what this warranty covers??

Asked 8 years ago by Diane.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer If u didn't buy protection plan from best buy, which by yhe way does.NOT cover software issues, then its under manufacturer warranty whìch is usually 1yr anf it would most likely get sent to manufacturer. Or u can contact them urself

  Answered 5 years ago by Wthwhy

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Q: QuestionI'm giving this as a gift who do I contacted to send them the The geek warranty?

Asked 8 years ago by Jean.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Have already given to a colleague

  Answered 4 years ago by Fred

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Q: QuestionHow many devices can be on this plan?

Asked 8 years ago by Conny.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Only 1 device

  Answered 8 years ago by GwennadeVerified Purchase

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Q: Questionthe laptop we purchased is for our grandson so how can I transfer the 1 year plan to him

Asked 8 years ago by dick.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

Q: QuestionWhat is covered by the 2 year geek squad protection for an ACER chromebook

Asked 8 years ago by george.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer You may contact Best buy representative to get help with your warranty inquiry. You may also complete the e-mail form at the contact page.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionWhere can I find a link to better describe in detail what this warranty covers? Also, am I to expect an electronic copy of these details?

Asked 8 years ago by Tripp.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer On Best Buy‘s website go to my account items received By Geek squad directions link. From experience

  Answered 5 years ago by Ashleylane

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Q: Questionwhen can I purchase this

Asked 8 years ago by chromy.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer anytime

  Answered 8 years ago by 3357Verified Purchase

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Q: QuestionWhat is the process to transfer the plan ownership to my Granddaughter for whom I bought the HP laptop?

Asked 8 years ago by TransferPlan.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer You may contact Best buy representative to get help with your inquiry. You may also complete the e-mail form at the contact page.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionDo I have to keep the protection plan at this time, can i cancel it at this time ? I thought I was buying a virus protection.

Asked 8 years ago by Cat.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

Q: QuestionHow can I get a copy of my warranty?

Asked 8 years ago by hoco.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionHOW DO I USE MY PROTECTION PLAN? MY COMPUTER CRASHED AND I NEED IT TO RUN MY BUSINESS. PLEASE HELP ME.

Asked 8 years ago by Anonymous.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer I have the Geek Squad protection plan and call them ANYTIME I need assistance or service with my laptop. Representatives respond 24/7 with excellent remote or in store service. I set up auto renew, so I have continuous protection.

  Answered 8 years ago by SusanVerified Purchase

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Q: QuestionDoes accidental geek squad protection cover damage to screens? HP envy X360 M convertible

Asked 8 years ago by Rsd81.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer if you buy the complete protection for accidental damage ( full protection), yes it will be cover.

  Answered 7 years ago by maryclaireVerified Purchase

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Q: Questionthe laptop keeps on rebooting..is this covered under geek squad protection?

Asked 8 years ago by ED.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer You may contact Best buy representative to get help with your inquiry. You may also complete the e-mail form at the contact page.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionIs there any deductible on this?

Asked 8 years ago by Anonymous.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer No

  Answered 8 years ago by JayPVerified Purchase

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Q: QuestionAre the accidentical damage protection plan different from the product replacement plans on laptop purchases? What is the difference? How do I get a copy of what my plan covers?

Asked 8 years ago by Me.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes the accidental plan and the protection plan are to different thing but both will help you with all of your needs. THe accidental plan is for the screen, hardware, ect while the protection plans help with any problems that may occur. And if you go to Best Buy they can tell you more about this and they can give you information on this

  Answered 8 years ago by Tatertot2000Verified Purchase

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Q: QuestionDoes it cover International warranty ?

Asked 8 years ago by Abhi.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection