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  • QuestionMy laptop charger is broken. Is it covered under the protection plan?

    Asked by Joe.

    • Answer Hi there, Joe! That is going to depend on the terms and conditions available based on the date of your computer purchase. I recommend stopping by your local Best Buy so that can determine your coverage. You can make an appointment with your local Geek Squad here, https://www.bestbuy.com/services/triage/home?CMP=ocss.

      Answered by GeekSquadSupport

  • QuestionWhat is the difference between Accidental Geek Squad Protection and Best Buy Total Tech Support?

    Asked by anon.

    • Answer Hi Anon. Thanks for your great question! Accidental Geek Squad Protection covers a specific product that it's bought with like a laptop, gaming accessory, etc. This covers the hardware on that unit in case something was to happen. Total Tech Support on the other hand is more for the support side. This covers an unlimited number of computers for support like data transfers, diagnostics and troubleshooting, trainings, etc. It will also heavily discount in-home services and cover vehicle installations. I hope this helps! If you have any further questions on this, I'd recommend connecting with your local Best Buy store. You can find information about your local store at www.bestbuy.com/storelocator.

      Answered by GeekSquadSupport

  • QuestionHow do i file a claim with my geek squad protection plan

    Asked by carolyn.

    • Answer I try going to the link provided and all it does is give me a quote for mounting a tv. I don't need my TV mounted I need my TV replaced.

      Answered by Irish