A:AnswerCongrats on your new laptop. The laptop is registered with the Geek Squad Protection at time of purchase. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
A:AnswerOur Accidental Geek Squad Protection plans cover the one product. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
A:AnswerI appreciate you taking the time to write us! You will want to schedule a reservation with a local Geek Squad agent to see how we can help by using the link here: bby.me/swdgn, or by calling us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHaving the Geek Squad Protection (GSP) for your new device is definitely a great peace of mind. In the event you find you require assistance, our Geek Squad Agents will be available to provide support. To learn more about the benefits the GSP provides, please reference the included link. www.geeksquad.com/termsconditions
A:AnswerAny accessories included in the original packaging should be considered a part of your covered product per your plan’s terms. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. We’d recommend scheduling an appointment to have your local Geek Squad take a further look. An appointment can be scheduled by visiting us online at www.geeksquad.com/schedule.
A:AnswerUnless you signed for it or someone else received it the answer is yes. Best Buy uses their own drivers and if it is a 3rd party they use cameras.
A:AnswerI was just at Best Buy in Vernon Hills, IL, and they would NOT replace a swollen battery. They sent me to another local computer repair company. We have the Best Buy Total coverage on our devices, but they would not replace the battery due to the swelling.
A:AnswerThank you for expressing your interest in Geek Squad Protection with accidental damage from handling (GSP-ADH). We love having protection for our beloved tech products, and a GSP-ADH can bring great peace-of-mind.
Regarding charges for a GSP or GSP-ADH, it sounds like there may be some confusion around a service you’ve received. We would recommend reviewing the full terms and conditions for your plan any time at www.geeksquad.com/termsconditions. You can also speak with an agent on the phone regarding billing at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerI’m pretty sure they will ship it off for a repair. Usually takes about a week. I could be wrong though. Contact your local Geek Squad for more information.
A:AnswerThis would vary depending on when your plan was purchased. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. For plans that qualify, replacements can be ordered through a Best Buy store or by calling (855) 975-6831. You can visit us online at www.geeksquad.com/schedule to schedule a time to speak with an Agent at the store about this.
