A:AnswerHi there. Thank you for your question! Technically, if you change any of the internal parts out, it can void both the manufacturer warranty and the Geek Squad Protection. In this case, we'd definitely want to be sure on it. It's possible that the Geek Squad Protection would just no longer cover your new RAM, since it would be aftermarket. I'd recommend calling over to your local Best Buy's Geek Squad just go get that definitive answer before making moves. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHey there. Thank you for your question! The Geek Squad Protection is normally bought at the time of purchase, but can generally also be picked up within your return policy. I hope this helps. If you have any questions or would like to buy the Geek Squad Protection now, please connect with your local Best Buy store. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi there. Thank you for your great question! I'm sorry to hear about what happened! We all have accidents here and there. The Geek Squad Protection would cover the products that came in the box. So if the mouse came with, we can likely get you a replacement for that. To get started, please connect with your local Best Buy store either in person or over the phone. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi there. Thanks for reaching out about this! What we'd likely do is this - if we still sell this computer by the time Christmas comes around and it's faulty out of the box, I would just work with the store management. We understand this scenario well as it's out of your control if the computer isn't working once it's finally opened. If you have further questions about this, I'd recommend reaching out to your local Best Buy's leadership to double check. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi Rose. Thanks for your great question. The protection plan that covers a Surface Pro 4 should cover a battery replacement. We'd recommend getting in contact with your local Best Buy to double check and get started. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi George. Thanks for your awesome question. They will absolutely work together. Generally to get started, there should be a little card in the printer box that instructs you to download the "HP Smart" app which will help you start the process for connecting. We can absolutely help you out with this if you would like help as well. If you need any assistance, you can give us a call at (800) GEEK-SQUAD or (800) 433-5778
A:AnswerHi there. Thanks for your question. It is possible that you can do that. If for some reason it doesn't work or you just want help, we can assist in getting that data transferred over. Feel free to reach out to us if you would like it!
A:AnswerThank you for your question. As long as the upgrade is compatible with the computer, generally we can do the installation. There may be a fee to do so but before you purchase anything, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHello! Thank you for reaching out to us! Depending on the item and Geek Squad Protection Plan, this may be covered. For more details, if you already have a plan, you can find it’s terms & conditions here: bby.me/qg52y. You can also contact us at (800) GEEK-SQUAD or (800) 433-5778 for further assistance.
A:AnswerThank you for connecting with us. Great question. This will more than likely be dependent on what we can uncover as the root of the problem. You can visit us online at www.geeksquad.com/schedule to schedule a time to speak with an Agent at the store about this.
A:AnswerHi Nikki – Our Accidental Geek Squad Protection plans do not cover in-home services. If you sign up for our Best Buy Total Tech Support plan, however, we can send someone out to your home at a reduced cost. Please visit your local store or give us a call at 1-800-GEEKSQUAD (1-800-433-5778) for details on that plan.
A:AnswerHi Barry – You can find the full Terms & Conditions of your Geek Squad Protection Plan at www.geeksquad.com/terms. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) or visit your local store if you have any more specific questions.
A:AnswerHi Sharon – Our Geek Squad Protection plans with accidental damage coverage only cover the product that they were purchased on, and not any other devices. We do sell plans like Geek Squad 24/7 Support that cover multiple devises for software issues, but none of our plans that cover accidentals damage cover any additional devices.
