A:AnswerYes. I called to see if I could exchange because of scratches. I was told yes. You do have 15-day window to do an exchange but add the protection plan and they honor that if you get the membership it's even better because it extends it to a six at a policy and if it's cracked and you do an exchange you still get to keep your protection plan.
A:AnswerIt was brand new watch but it has to be in the manufacture warranty time line other then that they will tell you to go to a store location appointment only to have it fixed
A:AnswerYou can call make an appointment or you can also just show up. I would ask if they're only going to do troubleshooting that you could possibly do yourself and if it isn't troubleshoot issue they will do an exchange and still keep your protection plan if they fix it themselves then you're utilizing that protection plan and it's within that 15 days if you have a membership it will be extended for return or exchange policy like 60 days and price matching
A:AnswerIf you have tried doing a factory reset or basic shutting down and the problem persists you can do an exchange and still keep you protection plan or they can do further troubleshooting which I don't recommend because they know just as much as most of us but that's what the plan is for. Mine kept displaying a red x so when I went into the store I told him all the steps I've done cuz I looked it up online so instead of them doing it I just exchanged it and it kept my protection plan safe and the watch actually was damaged and it was a software issue
A:AnswerYour 2 year insurance coverage must be within the time period. If you let the coverage lapse then no free upgrade
Also the insurance is for damage to the watch
not because your just bored with it and want
a new watch. If hardly worn and almost new why do you want another one except for braging eights ?
