A:AnswerGreat question! To be honest, I'd need to gather more information on the plan you purchased at the time of sale to determine if you have a protection plan or a replacement plan. Although I may be unable to assist you here, I encourage you to work with one of our online chat Agent to see if they can't take a closer look into the plan you have!
Our Geek Squad Agents are standing by ready to help! www.geeksquad.com/chat
A:AnswerYes I’m pretty sure it would cover that as long as they don’t determine it was misused ,dropped & tv was used in normal conditions & environment..sounds like a manufacture defect.. I would also call the geek squad hotline & ask them too,. since you already need to call them to set up a appt for repair but do it quick since you are already in the 2nd year of extended Warrenty .
Good luck
A:AnswerI can't see your issue, but if it's anything like my 4 month old Sony ... crappy workmanship, and worse warranty and customer support. By Sony AND BestBuy.
A:AnswerYou may contact Best buy representative to get help with your inquiry. You may contact 1-888-BEST BUY (1-888-237-8289) or complete the e-mail form at the contact page.
A:AnswerYes. From what I understand the Geek Squad Protection covers your TV from when you take delivery so warranty isn't the reason you need to register with Samsung. Register your TV to receive any updates or fixes that might become available from the manufacturer.
A:AnswerIt may, but you can usually access the sale from your My Best Buy account that you made to make your purchase. If you have the receipt for purchase, a Best Buy store can also print you our the information. Service plans are attached to the serial numbers of the TVs as well, so I would contact your local Best Buy Geek Squad and they will help you out!
A:AnswerYes, just go into your local Best Buy and they will allow you to do that or extend an existing service plan that may be expiring or have already expired.
A:AnswerHello – Our Geek Squad Protection Plans do not cover setup services. If you buy a setup service, and your product later breaks, however, the setup of the replacement or repaired unit may be covered by the plan. Please see www.geeksquad.com/terms for full details.
A:AnswerGeek Squad Protection does not currently include coverage for damage caused by physical handling for TVs. The full Terms & Conditions of Geek Squad Protection are available for review, here: https://bit.ly/1RzceZr. Your plan may be eligible to be canceled and refunded for a pro-rated amount. Please connect with your local store or call 1-800-433-5778 for assistance.
